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Review summary

Created with AI, based on recent reviews

Looking at 256 reviews, most reviewers were let down by their experience overall. Consumers expressed deep frustration because their purchases did not arrive on time for important events, while online tracking information often remained stuck on label creation without providing any meaningful updates. Some reviewers were not happy with the extremely poor quality of the fabrics, noting that the clothing looked completely different from the website images and featured completely incorrect sizing. People also mentioned that emails went completely unanswered for weeks, and securing any form of monetary compensation, full refund, or return label proved nearly impossible after placing their orders.

What people talk about most

Order

Reviewers express deep disappointment regarding their order experiences due to severe delivery delays and... See more

Delivery service

Customers had negative experiences with delivery service, reporting severe delays compared to the promised... See more

Product

Customers consistently note negative experiences with product quality and sizing. Reviewers frequently report... See more

Refund

Users describe negative interactions with refund requests, highlighting long delays and poor communication.... See more

Response time

Reviewers highlight negative aspects of response time, consistently reporting that emails are ignored or left... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Biggest mistake i made was not reading the reviews before order my regret. The suit came after ages and oh my god the quality is soo poor and sizes not correct. Others are bang on that the respons... See more

Rated 1 out of 5 stars

Hasn’t been delivered. I ordered a jacket on 7th July, today is 22nd July and my jacket hasn’t been delivered yet. The tracking code doesn’t provide any information apart from the fact that th... See more

Rated 1 out of 5 stars

Orizelle's advert promises speedy delivery lol, five weeks later and my shirt still hasn't arrived. Then, they have the cheek to email me a week ago asking if I'm enjoying wearing the shirt they sent.... See more

Rated 1 out of 5 stars

There is no actual tracking, it just says in processing even after 2 weeks of purchase. Mail them and there is no response, cant say when the item will arrive nor can cancel the purchase. All the... See more


Company details


Contact info

1.2

Bad

TrustScore 1 out of 5

256 reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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1.2

All reviews

(256)

256 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Shocking!!

Shocking!!! If i could, i would give a ZER0! This is a fraud....have taken my money and have received my order! And they have the audecity to ask me to provide a review!! Pls return my money back ASAP you fraudsters!!

June 6, 2026
Unprompted review
Rated 1 out of 5 stars

Cropped treanch coat

I bought a cropped trench jacket from here. the jacket looks alright on website but not in physical, poor fabric quality, item was way too big. I paid £34.95 and had a partial refund which was £6.99. They said I have to pay for shipping fee so I agree with partial refund. But partial refund is nothing comapred to how much I have paid for the item. Total waste of money and also they said on website next day delivery but took 3 weeks, item was shipped from china. Terrible item.

May 24, 2026
Unprompted review
Rated 1 out of 5 stars

Really disappointed i brought for my…

Really disappointed i brought for my holiday when i ordered it i thought i get it in time and it never came i've had no updates about it and i've no idea when i receive it which is pretty late now as i'm on my holiday's til 22nd june once home i shall return

June 3, 2026
Unprompted review
Rated 1 out of 5 stars

PLEASE FOR THE LOVE OF GOOD CHECK…

PLEASE FOR THE LOVE OF GOOD CHECK TRUSTPILOT REVIEWS

I made the stupid mistake of not checking the reviews and ordered from this terrible website. I still haven’t received what I ordered and it’s been like a month now. Have emailed three times once to an email that doesn’t even exist. I have tried to phone the number on their website and just get a voicemail. I have had two “we hope you’re loving it” emails, LOVING WHAT??? Was supposed to be my concert outfit but whatever shein saves the day, despite the fact that I don’t want to use that god forsaken fast fashion app and get something decent from a new website but no scammed instead. Absolute joke and a waste of time and money.

June 2, 2026
Unprompted review
Rated 1 out of 5 stars

Return

I’m struggling to get a reply while trying to return an item . Only way of contacting is via email which doesn’t respond

May 30, 2026
Unprompted review
Rated 1 out of 5 stars

If it was possible to give 0 stars I…

If it was possible to give 0 stars I would. They falsely state that delivery to the UK is 2-4 days via Royal Mail, it is not, it is coming form China and takes about 2 weeks. So badly made, no hemming, loose threads everywhere and the material hadn’t been cut straight. On the website it states free returns labels will be provided and free retuns for UK customer this is blatant lies. You have to return overseas and pay for shipping costs. DO NOT ORDER FROM THIS COMPANY AVOID AT ALL COSTS!!

May 29, 2026
Unprompted review
Rated 1 out of 5 stars

So disappointed in my experience with Orizele

So disappointed in my experience with Orizele. The item took longer than expected and when it arrived I was beyond disappointed in the quality and fit of the item. It was nothing like advertised. I am trying to generate a return and no one is responding to me! I want my money back from this shoddy item.DO NOT BUY FROM THIS COMPANY!!

May 29, 2026
Unprompted review
Rated 1 out of 5 stars

I am still waiting for my delivery and…

I am still waiting for my delivery and it seems to be taking forever so it doesn’t say that when you order it so I still don’t have a date of when I’m getting it and it is a suit for a wedding for my son not happy at all

May 21, 2026
Unprompted review
Rated 1 out of 5 stars

Do not order from these item can…

Do not order from these item can complete different and when wanted a refund they give less than half price or return yourself which 30 for tracking the suit I ordered was only 38. They no what there doing this is a scam

May 28, 2026
Unprompted review
Rated 1 out of 5 stars

Avoid this company – Complete scam

Placed an order and they took my money instantly, but the package was never actually handed over to the courier. Tracking completely froze on "information received."
When I asked to cancel, customer service used terrible stalling tactics. They eventually agreed to the cancellation in writing but refused to issue a refund, making up ridiculous excuses about not having the funds yet.
Terrible customer service and zero accountability. I have had to involve my bank to force a chargeback to get my money back. Do not buy from them.

May 17, 2026
Unprompted review

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