Ormsby Guitars Reviews 

76
•
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 71 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional craftsmanship and stunning aesthetics, noting that these instruments sound and play wonderfully right out of the box. Buyers are consistently impressed by the meticulous attention to detail, helpful staff, and incredibly fast, efficient delivery service across the globe. Some reviewers were not happy with minor setup details, mentioning that the guitars arrived slightly out of tune or required string replacements upon delivery. Consumers deeply appreciate the high value and superior build quality, though a small group experienced initial difficulties trying to dial in their preferred tone.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the exceptional build quality,... See more

Quality

Customers expressed absolute satisfaction regarding the quality, frequently praising the superb... See more

Delivery service

People report positive experiences with delivery service, frequently highlighting remarkably fast... See more

Staff

Clients share profound satisfaction regarding the staff, consistently praising their exceptional... See more

User experience

Reviewers highlight high satisfaction regarding the user experience, noting that ordering and updates are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was able to find the guitar I wanted. The descriptions on the website are very good. I did have a little frustration on seeing guitars that said they were available but when they were selected, th... See more

Rated 5 out of 5 stars

I recently bought a 7-string HYPE GTR and I am so impressed. I didn't think I liked 7 strings from playing other brands and never feeling comfortable with the fret work and neck shape. But this gu... See more

Rated 5 out of 5 stars

I honestly can't say enough good things about Ormsby Guitars. From the very first contact, their customer service was outstanding — genuinely helpful, responsive, and clearly dedicated to every custo... See more

Company replied

Rated 5 out of 5 stars

Great experience, the Guitar is amazing and arrived without any visual or mechanical blemishes, I have been playing it a lot in the 1.5 weeks since getting and ive noticed nothing. It did not arrive c... See more


Company details

Written by the company

Ormsby Guitars (Ormsby Musical Instrument Pty Ltd) is an Australian guitar brand based in Perth, building modern instruments with player-focused features like multiscale designs, premium hardware, and performance-ready electronics. We also design and produce our own CustomShop pickup range, wound by hand in-house in our Perth workshop, while our GTR pickup range is made with partner production to our specs for a more accessible option.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

76 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(76)

76 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Best online order i have ever made

The experience i had through the guys at Ormsby was incredible.

The fact that they QC every single one of their guitars here in Australia before shipping them is a massive deal, especially as someone who has worked in various areas of the music industry (retail and servicing), that extra care and attention to detail is fantastic, abd should be something the industry should strive to have as a standard

Their customer care is also second to none. There were clear updates as to the progress of the order, and even phone calls back and forth in regards to the setup of the guitar.

The guitar arrived perfectly, and i can honestly say its one of the most refined and high grade instruments i have ever played. Ive owned plenty of guitars from plenty of the big brands, and have setup and sold even more. This guitar is in a whole other league, and the whole team at Ormsby deserve all the accolades

Big shout out to Brett/Macca who handled the QC on this one!

Thanks guys!

July 22, 2026
Rated 2 out of 5 stars

Possibly second hand parts sold/charged for as new

I ordered 2 gold replacement knobs. On arrival both appeared to be quite smudged and pitted. I believe they may have been spares lifted from a pre-used instrument. Although I'm not against buying pre-used replacement parts, I would hope that when paying full price I would receive clean/new products.

July 16, 2026
Rated 4 out of 5 stars

Pretty happy with it

Pretty happy with it, just one small complaint. All the strings had only about a quarter to half a revolution on the tuning pegs. When it arrived, I had to bring the strings back up to pitch. I had to replace about half of them because they would slip from their posts while being tightened.

July 9, 2026
Rated 5 out of 5 stars

Unmatched quality

The whole experience of purchasing an Ormsby guitar was very exciting. The whole process was lighting quick and I got emailed updates anytime the guitar moved. Getting a picture from the quality control was a very nice touch and further drove the excitement. The attention to detail is insane, even though I have a standard model, quality and setup feels like a custom shop guitar, it plays and sounds like nothing else I have. On top of that I purchased a B-stock model that was supposed to have paint sink lines visible on the front of the body, I still haven't found them- there is no higher quality control than Ormsby

July 1, 2026
Rated 5 out of 5 stars

Every aspect of the process was great

Every aspect of the process was great. I was able to acquire one of Perry’s Personal guitars. The process was smooth and easy. The marketing, sales, and Perry himself were/are exceptional. And of course the guitar is incredible!!!! Thank you!!!

June 26, 2026
Rated 4 out of 5 stars

7 String Goliath ; US customer

Responsive customer service, i didn't know what to expect from an ergonomic guitar (its my first one) but its pretty sick. Not just as far as playability but endurance with the weight of the instrument. Super easy to setup and get good intonation. Still struggling a bit to dial in a solid tone though

The only issue i had was with DHL; it was a pretty terrifying shipping and handling situation. Their customer service, tracking system, reliability, etc is the worst I've ever experienced. They refused most calls from me, gave me short and unhelpful information and wouldn't give a specific date for delivery.

June 29, 2026
Rated 5 out of 5 stars

Magenta hype

I really enjoyed myself during the build course, it was very indepth and also easy to understand. Perry is a fountain of knowledge and his team are friendly, helpful and also very welcoming. I am looking forward to doing another in the future.

September 11, 2025
Rated 5 out of 5 stars

Ormsby fan for life

Recently got my first Ormsby, an SX GTR Seafoam with a special finish called “candy drip.” Not only is it beautiful, it plays like a dream and the ergonomics are perfect for me.

My favorite guitars to play before were PRS. Now it is Ormsby. I can’t wait to get my next!

June 26, 2026
Rated 5 out of 5 stars

Two Ormsby's is better than one

Onto my second Ormsby, picked up a 6str Goliath many years back, which has been my go-to since. New 7str metal V is even better! Immaculate finish. Good set up. Awesome sound. Another monster for the collection.

May 25, 2026
Rated 5 out of 5 stars

Legends

Ormsby go above and beyond to get things right. I had a call and text message conversation with Brett himself to get my setup right before shipping. Simple awesome service I wasn’t expecting, Legends.

May 22, 2026
Rated 5 out of 5 stars

Best guitar company you'll ever find

Best guitar company you'll ever find. Perry Ormsby and his team are doing such great work, they are honest, hard-working, and deserve to be even more successful.
I have 4 Ormsby guitars already, from their GTR to Australian Customshop guitars and I never was so happy with the guitars like my Ormsbys.
The best: their quality control is top-notch, I even tested their setup with a PLEK machine and it was by far better than any other guitar brand.

I can't say more positive things about any other guitar company, just one more thing: Try an Ormsby and you'll be very happy.

Greetings from Switzerland.

May 21, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look