I have had Ørsted.dk as my provider for my yoga & pilates studio, and they have always given great service and friendly advice. Will definitely recommend them to friends and family.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
This is the future! Windparks onshore and offshore to generate electricity. We need those and we need MORE
Company replied
Worst transparency on electricity bills. I have now received two bills where they magically come up with a number, then break it down into subcategories which are all listed as 0. Then the final sum i... See more
Company replied
Charlotte D. was incredibly helpful and quickly resolved my question with clarity and efficiency. I truly appreciated her support!
Company replied
Company details
About Ørsted
Written by the company
Contact info
4.0
Great
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Ørsted
Hej Vagn
Tak for din anmeldelse.
Vi er glade for, at du altid får en god service af os.
Med venlig hilsen
DONG Energy
Kim
Had billing problems with Dong
I rented an apartment for six months in Copenhagen. During that time I was responsible for paying the energy bill for the apartment.
Dong sends a bill every three months. I paid two energy bills and an 'overage' charge of 318 DKK. I thought that the account was paid in full and I was done.
A week later, I received yet another bill from Dong. They were trying to charge me for an additional three months of service after I moved out!
I called an got no resolution from telephone customer service (I admit - I don't speak Danish well, they could not resolve this in English) so I paid a visit to the Dong headquarters in Gentoff Denmark (wayyyyyy outside of Copenhagen). They insisted that I owed the sum even though their records showed that this new bill was for a period of time I did not reside in the apartment!
There has been no resolution with Dong and they refuse to admit that the bill was an error. I am not at all happy with this.
December 14, 2011
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.