Orthodox Online Shop Reviews 117

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, particularly the icons, noting their beauty and careful craftsmanship. Many consumers also highlight the fast and secure delivery service, often receiving their orders sooner than expected. The overall purchasing process is frequently described as easy and efficient. However, some customers experienced significant delays with their orders and, in some cases, a lack of communication regarding shipping updates or tracking information. A few reviewers also noted issues with the quality of the materials used for some icons, specifically mentioning the composite board and gold paper as being of lower quality than anticipated.

What people talk about most

Product

Reviewers highlight positive aspects of product quality and variety. Customers consistently praise the high... See more

Quality

Customers consistently report positive experiences with product quality. Many reviewers praise the high... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the fast shipping times, with... See more

Order

Customers consistently note ambiguous experiences with order. While some reviewers express satisfaction with... See more

Based on these reviews

Rated 5 out of 5 stars

I typically stick with Ancient Faith for my religious supplies, but this shop has some very unique items, including a specific Saint icon that is hard to find elsewhere. I eventually knee I had to pul... See more

Company replied

Rated 5 out of 5 stars

Found a little gem (a book) and a great byzantine flag while shopping for some icons. I like the gold and shiny icons with some rarer motives like the Holy Spirit, Seraphim, Cherubim, St. Melchizedek... See more

Company replied

Rated 5 out of 5 stars

Absolutely beautiful icons , delivery wasn't too long, just be aware they may be slow at replying to emails if at all lol, but i did end up getting the tracking email and arrived shortly after, 10/10... See more

Company replied

Rated 5 out of 5 stars

Icons look great. Delivery can take a few weeks and the tracking information was delayed, so the package suddenly appeared on my doorstep on my birthday which was a nice surprise. Overall, very good.

Company replied


Company details

  1. Religious Goods Store
  2. Church Supply Store
  3. Gift Shop
  4. Greek Orthodox Church
  5. Orthodox Church
  6. Religious Book Store

Written by the company

Orthodox Online Shop invites you on a journey of faith and devotion. Here, every icon tells a story, every prayer rope carries a blessing, and every sacred item is a bridge between the timeless beauty of Orthodox tradition and your daily spiritual life. With care, reverence, and attention to detail, we bring you treasures that nourish the soul and illuminate the heart. Whether near or far, our mission is to make the profound wisdom and serenity of Orthodox Christianity accessible to all, wrapped in love, delivered with care, and offered with a touch of sacred grace.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

117 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 71% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely beautiful icons

Absolutely beautiful icons , delivery wasn't too long, just be aware they may be slow at replying to emails if at all lol, but i did end up getting the tracking email and arrived shortly after, 10/10 recommend. God bless!

April 8, 2026
Unprompted review
Orthodox Online Shop logo

Reply from Orthodox Online Shop

Dear Anthony,
Thank you so much for your kind words and for your 5-star review! We are truly happy that you loved the icons and that everything arrived safely.
We also appreciate your patience regarding our email response time — during busy periods, we do our best to serve everyone as quickly as possible.
Your support means a lot to us. Thank you for your recommendation!
Wishing you a blessed and joyful Easter!

God bless you! ✨🙏

Rated 5 out of 5 stars

The icon was beautiful

The icon was beautiful, the box had some red paint stains, which means it was hand painted and just fresh. The gold paper makes it shine even more.

March 4, 2026
Orthodox Online Shop logo

Reply from Orthodox Online Shop

Hello Andrea,
Thank you so much for your kind words and for taking the time to leave us a review!
We are very happy to hear that you liked the icon. Each piece is carefully handcrafted, and we truly appreciate your understanding of the handmade process.
Your support means a lot to us.
Wishing you a blessed Easter!

Rated 5 out of 5 stars

Very beautiful Icons.

Very beautiful Icons.
Nice quality of products.

Very helpfull and friendly owner.

God Bless the Shop and the owner.

February 8, 2026
Orthodox Online Shop logo

Reply from Orthodox Online Shop

Thank you so much for your kind words and your 5-star review! We are truly grateful for your support and are very happy you liked the icons. May God bless you abundantly!

Rated 5 out of 5 stars

Great product

Great product, they responded quickly to my emails and it arrived on time

January 5, 2026
Unprompted review
Orthodox Online Shop logo

Reply from Orthodox Online Shop

Thank you so much for your kind words, Max!
We’re glad to hear that you’re happy with the product, our response time, and the delivery.
Your feedback is greatly appreciated, and we look forward to serving you again!

Rated 5 out of 5 stars

It was quick,well packaged and not…

It was quick,well packaged and not expensive

January 26, 2026
Orthodox Online Shop logo

Reply from Orthodox Online Shop

Thank you so much for your kind review!
We’re very happy to hear that everything arrived quickly, well packaged, and at a good price.
We truly appreciate your support and look forward to serving you again!
God Bless you!

Rated 5 out of 5 stars

Nice

Icons look great. Delivery can take a few weeks and the tracking information was delayed, so the package suddenly appeared on my doorstep on my birthday which was a nice surprise. Overall, very good.

January 23, 2026
Orthodox Online Shop logo

Reply from Orthodox Online Shop

Dear Timo,
Thank you very much for your kind 5-star review and for choosing Orthodox Online Shop.
We are truly happy to hear that you loved the icons and that the delivery turned into such a pleasant birthday surprise — happy birthday! 🎉
We sincerely appreciate your understanding regarding the delivery time and the delayed tracking information. Your feedback helps us continue improving our service.
Thank you again for your trust and support. We look forward to serving you again in the future.

God bless you! 🙏

Warm regards,
Orthodox Online Shop Team

Rated 5 out of 5 stars

Really lovely company

I have waited quite a while for my order to arrive, but I am happy to say that finally - having written to them - I received a very nice reply from Orthodox Online Shop, which has restored my confidence. Having been assured it is not being posted, with tracking, I look forward to receiving my order.
A couple of days later: I am delighted with the beautiful 'Jesus Prayer' icon which I received. Also! I was sent two lovely icons by way of apology for the delay. What a nice company.

February 11, 2026
Orthodox Online Shop logo

Reply from Orthodox Online Shop

Dear Emma,
Thank you very much 🙏 for taking the time to update your review and for your kind and thoughtful words.
We truly appreciate your patience and understanding, and we are very glad to hear that your confidence in Orthodox Online Shop has been restored. It brings us great joy to know that you were delighted with the Jesus Prayer icon, and that the additional icons were received as a small expression of our apology for the delay.
Your satisfaction means a great deal to us, and your encouragement motivates us to continue serving with care and sincerity. We are grateful for your trust and support, and we hope the icons bring you blessing and peace for many years to come.
With warm regards,
Orthodox Online Shop 🙏

Rated 5 out of 5 stars

100% Recommend These Guys ☦️

I typically stick with Ancient Faith for my religious supplies, but this shop has some very unique items, including a specific Saint icon that is hard to find elsewhere. I eventually knee I had to pull the trigger, and I'm very satisfied with my order. Shipping from Albania to the USA isn't super fast, but my package DID arrive much sooner than I expected. The quality of icons is fantastic too. I'm recommending this site to my church group.

February 10, 2026
Unprompted review
Orthodox Online Shop logo

Reply from Orthodox Online Shop

Dear Mark,

Thank you so much for your wonderful 5-star review and for taking the time to share your experience with our shop.
We truly appreciate your kind words about our unique selection and the quality of our icons. It means a great deal to us that you found the Saint icon you were looking for and that you were satisfied with your order. We also appreciate your understanding regarding international shipping, and we’re very glad your package arrived sooner than expected.
Your recommendation to your church group is the highest compliment we could receive. Thank you for your support and for giving us the opportunity to serve you.
May God bless you abundantly.

With gratitude,
Orthodox Online Shop Team

Rated 3 out of 5 stars

Good for Obscure Saints; Somewhat Poor Quality

The pictures on the icons we purchased we fairly well done and the English translations were similarly very well done. This supplier is a good bet for having icons of fairly obscure saints. The downsides are the quality of the composite board they are mounted on is middling at best, and the gold paper they use around the images is of poor quality. It looks more like something one would use in kid's crafts than something on a long-term icon to be used in a home or church. I have concerns about long-term durability of the gold paper, as well, though only recently having purchased the icons, I can't speak to that with authority.

January 2, 2026
Orthodox Online Shop logo

Reply from Orthodox Online Shop

Dear ED,

Thank you for your review and for acknowledging the quality of the icon imagery and the accuracy of the English translations. We are glad these aspects met your expectations.

Regarding the materials mentioned, we would like to clarify that the composite wood panels we use are specifically selected for stability and resistance to warping, which is why they are widely used in contemporary icon production. The gold-toned background applied is a decorative foil chosen to visually reference traditional gilding, while allowing the icons to remain accessible in price. It is not intended to replicate hand-applied gold leaf used in museum-grade or hand-painted icons.

These materials have been used consistently in our production over time and have demonstrated good durability under normal indoor conditions. Icons are sacred objects meant for prayer and reverence, and we take care to ensure that the materials used are suitable for long-term devotional use when properly handled and displayed.

We appreciate your feedback and the opportunity to explain our process more clearly. Thoughtful reviews such as yours help provide transparency for future customers.

Kind regards,
Orthodox Online Shop

Rated 1 out of 5 stars

Did not receive anything!

I did not receive any information on my order other then the order information. I bought 14 days ago. And they still hasn’t shipped. Unanswered mails to. I tried reaching out but they did not answer!

February 3, 2026
Unprompted review
Orthodox Online Shop logo

Reply from Orthodox Online Shop

Hello,
Thank you for your feedback.
As stated in our shop information, each icon is handmade and every work needs its own time to be completed. The maximum preparation time is clearly written before purchase.
It is not fair to leave a negative review while the order is still within the stated production time.
Your order will be completed and shipped as soon as it is ready, and you will receive the tracking number immediately after shipping.

Thank you for your understanding.
God Bless you 🙏🙏🙏

Rated 5 out of 5 stars

Strong suggestion

The item was in great condition and was shipped fast.

January 6, 2026
Orthodox Online Shop logo

Reply from Orthodox Online Shop

Thank you so much for your 5-star review! We’re very happy to hear that the item arrived in great condition and that you were satisfied with the fast shipping. Your support truly means a lot to us. We look forward to serving you again!
God Bless you 🙏🙏🙏

Rated 5 out of 5 stars

Delivery was prompt and the price of…

Delivery was prompt and the price of the product was very good. In addition, the icon was of high quality and I'm very pleased with it. I've already made another purchase and have recommended the shop to my fellow churchgoers.

December 28, 2025
Orthodox Online Shop logo

Reply from Orthodox Online Shop

Thank you very much for your wonderful 5-star review!
We truly appreciate your kind words about the delivery, price, and quality of the icon. It means a lot to us that you are pleased with your purchase and that you chose to order from us again.
Your recommendation to fellow churchgoers is a great honor for us. May God bless you 🙏🙏🙏, and we look forward to serving you again in the future.

Rated 5 out of 5 stars

The icons are very high quality and no…

The icons are very high quality and no damage during transport. Some of the most beautiful things I have ever seen

January 2, 2026
Unprompted review
Orthodox Online Shop logo

Reply from Orthodox Online Shop

Thank you very much for your wonderful 5-star review!
We are truly grateful for your kind words about the quality of the icons and the safe delivery. It means a lot to us to know that our work is among the most beautiful things you have ever seen.
May God bless you, and thank you for your trust and support.
God Bless your family 🙏🙏🙏

Rated 5 out of 5 stars

Master at his work

Master at his work. ✋

December 23, 2025
Unprompted review
Orthodox Online Shop logo

Reply from Orthodox Online Shop

Thank you sincerely, Marin, for your 5-star review. Your words motivate me to keep giving my best. ✋

Rated 5 out of 5 stars

Good work

Very good work.

December 21, 2025
Unprompted review
Orthodox Online Shop logo

Reply from Orthodox Online Shop

Thank you so much, Klodian, for your 5-star review! I truly appreciate your kind words.

Rated 5 out of 5 stars

Beautiful icons

Beautiful icons! I am very happy with my order. The icons arrived safely and are crafted with great care and quality. Highly recommended.

December 18, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look