Ortorex Reviews 557

DO NOT BUY FROM THESE SCAMMERS!! I purchased 2 “ heated eye masks “ which will not even switch on never mind work, I ensured both were fully charged. The instructions make no sense whatsoever and the... See more

PLEASE DON'T ORDER, THEY ARE CHEATERS, I ordered 2 shoes they send me only one without any tracking information and I find out out its in here 2 days before the deadline to return it! Luckily I pai... See more

Extremely disappointed. They take your money, dont deliver. Ordered shoes and insoles and received only i soles. Poor delivery. Shoes never received. Its been over a month , emails to customer service... See more

I purchased 2 x red light wraps and now understand why the reviews are at the bottom of the website in small print and not proudly displayed. One star because the goods arrived, but they don't work un... See more

The product was of VERY POOR quality. Packaging was even worse. The product took long to arrive and was simply crushed into bag that was too tight. On top Ortorex does not supply any service that woul... See more

I strongly advise against buying from Ortorex.hu. I placed an order, cancelled it within 24 hours, yet they still took the money from my bank account. Despite repeated attempts, their Customer Service... See more

Absolutely disgraceful business. Not sure why no authority still banned those people. Order was not delivered and two months email exchange back and forward to be announced that they destroyed the pa... See more

This store is worst dont order here better to pay more to order in real store,, First they deliver latebut said in website delivery within 2 day. Then when you want to return you need to send them v... See more

Ordered over 2 weeks ago and still not arrived ! Absolute joke of a company. I thought it was a UK company and delivery was promised the week after but little did I know that it is being sent from... See more

I no longer need a medical product that arrives 12 days after I place my order. What is this retailer thinking? There is no indication anywhere that the bandage is being shipped from China. I will nev... See more

i mistakingly ordered 2 elbow supports. I emailed to correct the error and received a prompt response saying they would refund one. Since that time I haven't received the order, or any information abo... See more

Almost a month ago I ordered cleats and microspikes for boots - received the cleats and they look okay - haven't used yet. The microspikes did not arrive. The website looks Australian based. I didn'... See more

Product came late, from China, is faulty and extremely expensive This is pure drop shipping with a site that looks like a local store with proper medical goods They ask me to return their faulty pr... See more

I am scammed as well with these guys, now I feel I should have checked the reviews before ordering. I ordered an item and I see it's shipped from China, the tracking link I got is also from an illegi... See more

I was a little worried about whether I'd be sent the order after reading reviews, but it arrived after a week and I'm very pleased with the compression stockings. If anything they're better than I exp... See more

I think it's really a scam, because the problems are very similar. I didn't order two by mistake, it happened automatically. The confirmation letters did not come for the enamel. I found them because... See more

I was sent a clearly defective pulse oximeter: the battery compartment was too short for standard AAA batteries, and the terminals wrongly aligned. After some 'useful suggestions' they finally agreed... See more

I ordered a pair of shoes advertised as "leather," but they turned out to be synthetic. I later found the exact same item on Temu for a fraction of the price. The sizing chart is inaccurate, and t... See more

My order was placed 21 days ago. It was shipped and for no reason was returned to the sender without even leaving the country of production (China). No further action. I can forget the money I gave,... See more

It took 11 days to arrive. Two items are ok one is too small and not well made. In order to exchange the item that is too small. Your website gives the illusion that you are a NZ company. Your return... See more

I ordered sandals from Orthorex that purported to be orthopaedic with arch support. Purchased at sale price of €34.98. When they arrived I could immediately see that 5hey were really cheaply made (the... See more

The products were delivered directly to me, from Ali Express... I'm disapointed, I needed medical products for my child, i didn't expect to this. I could order from China myself.

Only one item was delivered. Ortorex have gone silent on me in regards to the second missing item. I had bought a product from them before with no problem and it was why I bought from here again... See more

Wish I had read these reviews first. I bought from them as believed they were in New Zealand and needed the items quite quickly. Turns out it all comes from China and can get the same items cheaper an... See more

Beware to order here. Cheapest device made in China, has never functioned. I interacted with the customer service who asked me to film the dysfunctioning, and after doing so, gave further instructions... See more

Great product, great price

Ordinary dropshipping. Product quality is subpar and has noting to do with orthopedic compression. Refund policy is non existing because I am in Belgium and I have to send the product back to...Poland... See more

POTENTIAL SCAM ALERT Order confirmation was received. A follow up email with fictitional tracking number was received. After experiencing bad delays I have emailed several times to ask for d... See more

Ordered 2 pairs of leather shoe's. Shoe's arrived but are vinyl/ plastic instead of leather as advertised. I have sent many emails but company are not interested in responding at all. Very disappoint... See more

If I could score 0 I would. I ordered two soap dispensers in white and pink. Confusion on tracking platform as to where they were and showing they had been delivered but hadn’t. When products did arri... See more

Absolutely appalling company to deal with. I am still waiting for my paid for order 2 months down the line. Have requested a refund on many occasions, all i get back is an email saying the goods have... See more

I ordered on 03.11.2025. The item is still in transit, today "an exceptional incident has occurred" - transit delay in Hungary... after 4 days of staying in Hungary and other after 7 days of transit... See more

That's just cheap scam. Order, pay, you get information about delivery and then chase the delivery more than 6 months. Even the site where you can track the parcel is scam and the information there ar... See more

Awful. I soon realised that they were sending cheap products from China. I requested a refund, which was ignored. No customer service apart from cookie cutter generated emails. Scammers. Avoid.

The ordered goods did not arrive within the timeframe promised by the seller. The seller does not respond to inquiries in a substantive manner. I do not recommend this company. The company is not a ma... See more

Can only endorse BUYER BEWARE warning. Coccyx cushion ordered and paid for. Hooked in by 'sale price'. Thought I was dealing with a legit UK company - not Poland - no acknowledgement of order or re... See more

I had a positive experience... I live in NE VIC which is rural & looks like a drought is coming; NE water adds more chlorine when water gets scarce hence my purchase.. I goofed up at the start &... See more

Advertise as Otorex Uk Ordered shoes took ages to come .Too small asked for return authorisation . Was offered 70% discount for shoes thatare too small. Asked again to return Given address in Pola... See more

I purchased a pair of slides based on the site reviews and product description. The product is advertised as padded and suitable for plantar fasciitis and other issues. It came from China, an... See more

Order just arrived and clearly I’ve been had! An expensive scrap of rubbish fabric purporting to be a kidney warmer in a bag with a Chinese tag and no useable information. I feel a fool and wished I’d... See more

Scam. I fell for it. My problem, but be aware. Returns are at your expense to Poland, head office in Latvia…They ship from China. No invoice in the package. Took 2 weeks to receive and now I have to p... See more

I wish I had read these reviews first before ordering from this company and also done my due diligence on where they were based and where the ship from. Be aware that thought the company 'ships' withi... See more

The ordered goods did not arrive within… The ordered goods did not arrive within the timeframe promised by the seller. The seller does not respond to inquiries in a substantive manner. I do not recom... See more

This is a scam delivering products from China. You pay an expensive price for quality you don't get. I waited more than 15 days to have my order delivered and although I submitted several complaints I... See more

Do not trust Ortorex. I bought/paid for an article four months ago and am still waiting!!! It was supposed to have been sent - not received. I checked with the NZ Post and they said it had been re... See more

Despite multiple requests for a refund and return address for the support stockings I ordered and received but were unsuitable, I have not had a reply from ORTOREX There was no information in the p... See more

Only one star and that … because a big zero!!! option is not available !!!! No self-respecting company would allow a delivery service like dpd which is the worst ever… A huge big scam… !!!! Do no... See more

They are a MAJOR SCAM! The product i received has nothing to do with what i ordered, the presentation of the product was a big scam not to mention delivery lasted a month. I will definitely complain... See more

ATTENTION! I haven't purchased anything, but I was suspicious, and the reviews confirm it! I was suspicious because the Ortorex website's domain is .it, which makes it seem like it's from my country.... See more

I wish I had read the trust pilot reviews not just the website reviews. I have chronic pain and healing from my second spine surgery. I was excited to find this website with prices that were decent. H... See more