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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach. The products frequently arrive in perfect condition, often due to secure and meticulous packaging, and the overall quality is highly regarded. The ordering and shipping processes are generally smooth and efficient, with many consumers expressing satisfaction and a desire to order again. However, some customers also noted issues with communication, mentioning slow responses or a complete lack of replies to inquiries. A few people were dissatisfied with orders arriving damaged, with one reviewer describing receiving a product that was not new or was damaged, leading to significant disappointment.

What people talk about most

Product

Reviewers highlight positive aspects of product satisfaction. Many customers express delight with their... See more

Staff

Users describe positive interactions with staff, frequently highlighting their helpfulness and... See more

Order

Clients share positive opinions on order. Many customers report that their orders arrived quickly and in... See more

Quality

Customers had positive experiences with quality. Many reviewers report that items arrived in perfect... See more

Customer service

Reviewers mention positive feedback about customer service. Many customers praise the helpfulness and quick... See more

Based on these reviews

Rated 5 out of 5 stars

My order was handled by Allen, Ordered a statue as a gift for someone and it arrived in perfect condition. Admittedly my order took longer than I thought it would have initially having placed it at th... See more

Company replied

Rated 5 out of 5 stars

first time user, ordered something quite big after reading the site was trustworthy and boy do they deliver the process was super smooth, it didn't felt like they left me hanging at any time... See more

Rated 5 out of 5 stars

2B figure arrived safely, in perfect condition. Paintjob was great and sculpting flawless. All parts fit well in a way that hides connections, making assembled figure look fantastic. Whole purchase an... See more

Rated 5 out of 5 stars

At first I was a little suspicious of the website since it can be hard to find vendors who make overseas products available for prices that are not over the top... after doing some research I put my... See more


Company details

  1. Collectibles Store
  2. Anime Club
  3. Art Dealer
  4. Hobby Store
  5. Model Shop
  6. Wholesaler

Written by the company

orzGK – The best one-stop resin statue sharing and ordering service provider! We have cooperated with more than 1000+ resin statue studios and are committed to providing unparalleled collection services to collectors around the world.


Contact info

4.8

Excellent

TrustScore 5 out of 5

556 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 14% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

First time buyer. Will use service more

First time buyer. Bought a small resin pokeball to test the service. Liked being able to email a person while organizing the shipping. Thank you Ella for your help! Since these statues are imports, there are some fees to pay for delivery but a guide is provided to make navigating easier.

Overall, Confident in making larger purchases since this went so smoothly.

August 22, 2025
Unprompted review
Rated 5 out of 5 stars

First Experience

Since this was my first time ordering from OrzGK, I didn’t know what to expect but lo and behold, I got my statue and I have to say, I am impressed. The selection they have on anime statues, goods both sfw and nsfw are amazing!

When it came to customer support, I had Allen and he was also a great help throughout the time. Like I said, since it was my first time ordering from here, I didn’t know what to expect but Allen came along and helped me with any questions I have.

Would recommend this place to get some amazing gaming and anime statues, sfw and nsfw stuff, etc.

August 23, 2025
Unprompted review
Rated 5 out of 5 stars

It was great.

It was great.
Goods, services, delivery all worked out well and quality products arrived in a good manner.

August 21, 2025
Unprompted review
Rated 5 out of 5 stars

Quick & Professional!

If you're looking to buy new anime statues whether it be sfw or nsfw, this company is the one for you!

Allen was very helpful and professional, he responded quickly to every question I had. My makima statue arrived in a well packaged box, and in a very timely manner. I will be buying from them again!

August 21, 2025
Unprompted review
OrzGK logo

Reply from OrzGK

Thank you for trusting OrzGK for your Makima statue! ❤️‍🔥
We’re happy to hear Allen made everything smooth and quick for you. Safe packaging and timely delivery are always our top priorities. Can’t wait to help you with your next addition—your collection is only getting better from here! ✨

Rated 5 out of 5 stars

It was great exp with Allen.

It was great exp with Allen.
Goods, services, delivery, the all of are perfect.

August 21, 2025
Unprompted review
OrzGK logo

Reply from OrzGK

Thank you for your kind words! 🌟
Looking forward to bringing you even more amazing statues soon! 🙌

Rated 5 out of 5 stars

Excellent Experience

Chatting with customer service was very helpful, my order came much sooner than I expected, and the products were in great condition! I would definitely shop from them again!

August 15, 2025
Unprompted review
OrzGK logo

Reply from OrzGK

We’re so glad your order arrived earlier than expected and in perfect shape. It means a lot to know you’d shop with us again — we’ll keep working hard to surprise you with smooth service and amazing statues! 🙌✨

Rated 5 out of 5 stars

I love this website

I love this website. The variety is vast and filled with high quality figures. The staff are very helpful as well. I would like to thank Ella for being very responsive and helpful during each of my purchases.

August 17, 2025
Unprompted review
OrzGK logo

Reply from OrzGK

We love hearing this! 💖
Thank you for trusting OrzGK and noticing our variety — we work hard to bring collectors the best! Big shout-out to Ella too 🌟 we’re glad she could make your journey smooth. Can’t wait to help you grow your collection even more! ✨

Rated 5 out of 5 stars

The best!!

Great communication and explanation, everything was amazing from beginning to end and the figure is just exceptional. Would recommend 100% and will repurchase from them again!! Thank you Orzgk 🥰

August 14, 2025
Unprompted review
OrzGK logo

Reply from OrzGK

You’re the best too! 🥰
We’re thrilled you loved the whole experience and your figure turned out exceptional. Thank you for recommending OrzGK — we’ll be here ready whenever you’re adding the next gem to your collection! ✨

Rated 5 out of 5 stars

Allen was very communicative after my…

Allen was very communicative after my order and answered questions clearly and quickly. I was confident in where my order was and my order status as it made its way to me.

My order was well packed and the item I received arrived in perfect condition.

August 15, 2025
Unprompted review
OrzGK logo

Reply from OrzGK

Thank you so much for your kind words! 🙏
We’re delighted to hear Allen kept you updated every step of the way and that your statue arrived safely and perfectly packed. Clear communication and careful handling are things we truly care about — and it’s wonderful to know it gave you confidence throughout the process. We look forward to helping you with your next collectible! ✨

Rated 1 out of 5 stars

Strangely when we ask for a quote for…

Strangely once you ask for a quote for the delivery, the price of the statue increases by more than 10%

August 18, 2025
Unprompted review
OrzGK logo

Reply from OrzGK

We apologize for the bad experience you have. You may have misunderstood the status of the product. This will never happen with pre-orders or products we have in stock. If the product you want to order is out of stock, we will help you find the supply in the secondary market. The supply price in the secondary market will fluctuate with the market. We will provide you with the information truthfully and you can make your own choice.

Rated 5 out of 5 stars

When I first discovered OrzGK

When I first discovered OrzGK, I was cautious if they were legit or not of the statues they sell, but following their Insta and with my first purchase, the statue of Alatreon is absolutely gorgeous and amazing! Ella was really nice and helpful, she answered my questions and helped reassure me! I will buy again from them in the future! Those who are worried, I feel you, but I trust them after trying out! Thank you so much for the product OrzGK!

August 7, 2025
Unprompted review
Rated 5 out of 5 stars

Great Experience

Great experience, would definitely order from again. OrzGK "Allen" kept me in the loop with updates when my pre-order was ready, when it was ready to ship, and when it was shipped out (along with the tracking number). The GK was also well packed, as I received my GK with no damage to the kit or the exterior box.

August 13, 2025
Unprompted review
Rated 5 out of 5 stars

Full is very good for us

Full is very good for us, it helped me throughout the purchase process, solving my doubts, it is very good to deal with it.

August 14, 2025
Unprompted review
Rated 5 out of 5 stars

Great and reliable service.

Great and reliable service.
GK statues can take long to produce and long to ship, but in doubt you can always contact their customer support. They can be approached in several ways, like e-mail, Facebook, Discord, and WhatsApp.
I myself use WhatsApp and have gotten excellent service from [Lucy], in which I have been given confirmation of stock, updates on production, and tracking codes.
You can expect a helpful answer within a few days.

I have made several purchases at this point and have received four already.

August 14, 2025
Unprompted review
OrzGK logo

Reply from OrzGK

Thank you so much for your trust and continued support! 🙏
We know GK collecting is a journey of patience, and we’re glad Lucy could keep you updated every step of the way.

If you ever feel like sharing your collection in our community, we’d be thrilled to see it! 💫

Rated 5 out of 5 stars

First time ordering such an expensive…

First time ordering such an expensive figure. I got the Hall of Legends “Faker” Ahri Figure. I paid through Paypal in a few installments, and sure enough, less than 3 weeks later I received it and it was super nice and a premium experience. Thank you Allen for the help!

August 12, 2025
Unprompted review
OrzGK logo

Reply from OrzGK

We’re so glad your first “big leap” into premium figures was a great one! ✨
The Hall of Legends “Faker” Ahri is truly a masterpiece, and we’re thrilled she reached you safely in such a short time.
Enjoy your new treasure, and we’d love to see her in your collection photos anytime! 💖

Rated 5 out of 5 stars

Preordered x2 statues and ordered 1…

Preordered x2 statues and ordered 1 rare one last year, received them all in pristine condition and packaging.

Orzgk Allen has been really helpful, keeping me up to date with everything. Helped me with some questions and all that.

Would order again. 10/10

August 12, 2025
Unprompted review
Rated 5 out of 5 stars

Thank you Allen!

Hi! It’s the first time I ever purchased something at OrzGK and the kind assistant -Allen- made it very easy to get the order completed and the statue delivered to my home! Communication was friendly and on point. Already looking forward my next order!

August 4, 2025
Unprompted review

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