Not insured
Second experience using this company. Eddie and his team are very organised though arrived late, they gave me extra time with my move and even battled through when the building lift stopped working. However when I noticed a high value furniture item was damaged, this wasn’t taken seriously as they expect customers to notify defects immediately even after a busy home move. With insurance in place which isn’t limited to a week of notification, this could have been easily resolved. Osas please get insurance if you’re a legitimate business and stop thinking customers are lying.
Reply from Osas Move Ltd
Thank you for your review. We did a very good job and ensured that we handled all your items with expert duty care. We ensured that your furniture's were handled carefully and protected during transit. Our removals team spent 5hrs 30 minutes against the 2 hours slot we initially agreed with no extra cost. Before we left you saw us to the door and told us you were happy with our job. The coffee table is a transparent glass and if there was any scratch it is very easy to spot on the day of the move. Unfortunately like we have told you before you can not come to us after one week to tell us we have scratch your coffee table and expect us to accept liability. We can not accept liability for a scratch on your coffee table that we did not cause. You were with the removal team all through the move monitoring following the removal team from the start to the finish. We are a reputable removal company and we would not allow any anyone to try to make a fraudulent claim on our insurance policy. I refer you to our terms and conditions. Many thanks
