Oscarandtilly Reviews 

627
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 105 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wonderful product range, noting that it offers a fantastic variety of items suitable for everyone to enjoy. Reviewers often mention the exceptional quality of the products, describing them as stylish, well-made, and luxurious. People also highlight the beautiful packaging, which frequently includes lovely personal touches and thoughtful details from the owner. Consumers consistently note that the delivery service is extremely prompt and reliable across all their purchases. Additionally, buyers appreciate the outstanding customer service, emphasizing that inquiries are always answered quickly and in a very friendly manner.

What people talk about most

Product

Consumers find product satisfaction to be high, frequently praising the excellent quality, beautiful... See more

Quality

People report positive experiences with quality, highlighting that items are beautifully made with gorgeous... See more

Customer service

Clients share positive opinions on customer service, frequently describing support agents as friendly,... See more

Service

Reviewers highlight positive aspects of service, frequently describing it as second to none, impeccable, and... See more

Delivery service

Reviewers express great satisfaction with the delivery service, frequently highlighting fast shipping times... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Oscar and Tilly are outstanding!!! From order to delivery it was an absolute pleasure to deal with this company. My order arrived beautifully packaged with a lovely note inside- a charming and much a... See more

Company replied

Rated 5 out of 5 stars

Amazing choice of beautiful products at affordable prices. A great clothing range to suit all ages. I have had lots of complaints about the tulle mink skirt i bought, so comfortable yet stylish. I ha... See more

Rated 5 out of 5 stars

Quality products sea salt candles packaged so wonderfully arrived in a strong box well presented with candle holders it was a lovely experience even better then St Eval and home and bay packaging I... See more

Rated 5 out of 5 stars

Nothing negative to say. I've ordered multiple times and delivery has always been quick. The quality of products I've bought has been excellent and on the one occasion I had a query , the customer se... See more


Company details

  1. Home Goods Store

Written by the company

Oscar & Tilly is a small family run business specialising in indulgent and luxurious products for your home and lifestyle. We bring together the finest materials and stunning designs from artisan suppliers. Every item we stock is expertly made to the highest quality, and we hand-pick every supplier we feature on our website. Our vision is based on great quality, skilled craftsmanship and unique products. Treat yourself or someone special.


Contact info

4.9

Excellent

TrustScore 5 out of 5

627 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(627)

104 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The service was impeccable

The service was impeccable
I wanted to add a second hot water bottle after paying for the first order, it was no effort and added to my order.
Beautiful things on the website
Will definately buy again
High recommend

March 5, 2026
Rated 4 out of 5 stars

Reeds

One of the items in one of the boxes was missing. However, it was remedied with a refund for which I am very grateful. Thank you.

February 27, 2026
Oscarandtilly logo

Reply from Oscarandtilly

Hello Mary, Thank you for your review.
I just wanted to say that one item was not missing and 2 diffusers were posted to you but the Reeds were missing from one of the diffuser box, which I had no idea they were (The Flora Lab) and you asked me if I had any spare, and I did not so for that reason I suggested where to purchase these from and refunded you in full for one of the diffusers as an apology. To me that is excellent customer service.
Thank you so much for shopping with my little store it means a lot and so do the reviews which I am so grateful for.

Rated 5 out of 5 stars

I have never had such great customer…

I have never had such great customer service.
IfJohn Lewis could do Oscar and Tilly!
Despite not being able to keep the lovely laptop case I’d ordered through no fault of O&T’s because the supplier had made a mistake on the size details so it didn’t fit my laptop, Berne was immediately apologetic, sent a lovely email and compensation for my purchase. Swift refund once I had returned and even updated me on the position with the supplier. Lovely company, Support local and independent like Oscar & Tilly for personal touch and lovely products.

February 24, 2026
Rated 5 out of 5 stars

Lovely company

Lovely company - I recently ordered a mug as a gift came in great packaging and with a personal note to say thank you. I also liked the extra wee touch of a luxury tea bag and coffee bag. That was really unexpected and a nice touch.

February 17, 2026
Rated 5 out of 5 stars

A wonderful shopping and human experience!

This was my second order from Oscar & Tilly, and I am absolutely delighted. Not only with the items themselves, each one more enchanting than the last, but also with Bernie's extreme kindness, availability and helpfulness. She's not just the owner of a fantastic shop – which I can't recommend highly enough – she has such a great taste in his choice of products and their presentation! – but also a wonderful, warm person who really cares about her customers.

She was extremely accommodating when it came to the slightly complicated shipping conditions, as I don't live in the UK. She knows how to make time and find the best solution.

In short... a wonderful shopping – and human –experience, which will certainly not be the last! 🤩

A heartfelt thank you to the warm-hearted Bernie, and may the lovely Oscar & Tilly shop enjoy many more years of well-deserved success!🍀✨🥰

December 24, 2025
Rated 5 out of 5 stars

So VERY happy with my purchase

So VERY happy with my purchase. I ordered a set of 2 metallic LED candles and they are truly amazing. So authentic with slight flickering when lit, look so realistic.
I would highly recommend Oscarandtilly. What a fantastic small independent business especially with Bernie being so helpful. Not only did she respond to my pre purchase question, well outside of business hours, she kept me fully updated as to the dispatch of my order. Very quick delivery. The candles were lovingly wrapped with utmost care. Product description was spot on. I would definitely recommend buying from Oscarandtilly and know when I’m either looking for a unique gift or for something for myself again I’ll look at the lovely items from Oscarandtilly. Thanks so much.

January 21, 2026
Rated 4 out of 5 stars

Beautiful things great customer service…

Beautiful things great customer service no issues at all
Some things i brought were a bit more money than i would usually pay
however when they arrived i wasn't disappointed.
Thankyou it all looks great i cant wait to use them in my new house.

January 21, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look