The product came months late as the usual date. This is especially frustrating as it was purchased for a specific event. Not only that but its badly made!! It was supposed to be a printed bracelet and... See more
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The package was totally damaged. The earrings were damaged as well. Post raising my concerns, I was sent another pair of earings, which I received in good condition. I am satisfied with the prompt r... See more
Company replied
Our jewellery pieces are beautiful! I ordered the men's Family Pride Leather Bracelet, as my partner works FIFO a piece that had our daughters name on it that would be durable but a daily reminder... See more
Company replied
Recently ordered a birth flower necklace with my son's birth month flower and initials on the back. Its such a beautiful necklace that came in gorgeous packaging. It's also high quality, and the prett... See more
Company replied
Company details
Written by the company
Our mission is to be your first choice whenever you want to purchase personalized jewelry. We want to help people show love and appreciation to each other through jewelry and celebrate those hard working mums & dads, doting grandparents, cherished brother & sisters, the crazy aunts & uncles and the loving friends. A brand that provides quality and value and doesn't break the bank to have that special piece. From meaningful necklaces that you can wear close to your heart with pride to sparkly earrings to help you dazzle, down to the precious bracelets we've got you covered.
Contact info
4.2
Great
171 reviews
Replied to 50% of negative reviews
Typically replies within 24 hours
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Terrible product quality
The product came months late as the usual date. This is especially frustrating as it was purchased for a specific event. Not only that but its badly made!! It was supposed to be a printed bracelet and it was printed on the wrong side and the printed part cannot even be seen. EXTREMELY disappointing
October 8, 2025
I HAVE STILL NOT RECEIVED MY ORDER
January 9, 2025
Reply from Oscar Willow & Co
Hi Cynthia,
We’re sorry to see this review and wish you'd contacted us first so we could help. We’ve checked your tracking, and the last update shows it was handed to the local courier.
We recommend contacting Evri for further updates, as they may be able to assist. If you hear back from them, please contact our support team at support@oscarwillowco.com so we can help resolve this for you.
– The Oscar Willow & Co. Team
I never received my package or a refund
February 19, 2025
Reply from Oscar Willow & Co
Hi Tre,
Thank you for the feedback, however the information you have provided is incorrect.
You never contacted us to say your package was never received and asked for a refund. Your tracking confirms your order was delivered on March 3rd.
You also raised a PayPal case to say your order was an unauthorised transaction on the 22nd February, which was rejected by PayPal after they investigated it as all the details were correct as you had ordered from us before.
Now you are saying you never received your order after your failed attempt with PayPal before your order was even delivered.
In future if you want to cancel an order or request a refund it is best to contact us directly at support@oscarwillowco.com to resolve your issue as we offer a 100% money back guarantee.
Unfortunately you have never contacted us and instead went through PayPal and now writing a false negative review which says to us you are being dishonest instead of just approaching us directly.
We hope you enjoy your items.
Thanks,
Chris
I absolutely love my pieces
I absolutely love my pieces. I have shopped twice from Oscar Willow & Co and my experience both times was great! Thank you for making me feel beutiful!
March 11, 2025
Unprompted review
Reply from Oscar Willow & Co
Hi Chelsea,
Thank you so much for your wonderful review! We're delighted to hear that you love your pieces and that you've had a great experience shopping with us twice. It means so much to us to know that our jewelry makes you feel beautiful—that's exactly why we do what we do!
We truly appreciate your support and can't wait to serve you again in the future! 💖
Best,
Cara
Oscar Willow & Co. | Customer Support Team
I could not possibly be happier with…
I could not possibly be happier with all the products from this brand. My anniversary was coming up and instead of getting my wife just one nice piece of jewelry, I was able to get her a fantastic assortment of beautiful pieces at a very affordable price. The quality is incredible and the customer service was top notch. I will certainly be returning again and recommending this brand to everyone I know.
March 1, 2025
Unprompted review
Reply from Oscar Willow & Co
Hi John,
Thank you so much for your kind words! We're thrilled to hear that you were able to surprise your wife with a beautiful assortment of jewelry for your anniversary. It means the world to us that you love the quality and had a great experience with our customer service.
We truly appreciate your support and your recommendation—looking forward to serving you again in the future!
Best,
Cara
Oscar Willow & Co. | Customer Support Team
Fake , and late
Ordered earrings in January as a valentines gift , did not ship for 2 weeks tried to cancel order as wasn’t going to get there in time but they still dispatched.delivered on 19/02 so late .
Earrings came with no butterfly backs,
Wore for 3 days went black and made ear itch , asked for refund was refused.
February 19, 2025
Unprompted review
Reply from Oscar Willow & Co
Hi Wesley,
Thank you for the feedback.
I have had a lot of correspondence with you during your order which also involved you putting in a PayPal case against us which was resolved in our favour, showing that we have not done anything wrong.
Your review is quite misleading which is disappointing.
Your order was shipped out well under 2 weeks and as explained to you, due to the time of year and the high orders for Valentines Day across all stores, the shipping companies took longer then normal to delivery your order.
Your claim that the earrings came with no butterfly backs and made your ear itch has also never been raised with us, so again misleading.
We have a 100% money back guarantee so if you are unhappy you can email support@oscarwillowco.com and we will give you the steps to receive a full refund once the item is returned.
Thanks,
Chris
Reply from Oscar Willow & Co
Hi Cheri,
I’m sorry to hear that the item didn’t meet your expectations. We strive to provide clear images and descriptions, but we understand that sometimes products may look different in person.
We appreciate your feedback and would love to hear more about your experience. Please let us know if there’s anything we can do to help!
Best,
Cara
Oscar Willow & Co. | Customer Support Team
Reply from Oscar Willow & Co
Hi Mel,
Thank you for your kind words! We're so glad you love the necklace and earrings set. Enjoy your new jewelry! 💖✨
Best,
Cara
Oscar Willow & Co. | Customer Support Team
I liked the idea of the puzzle chain…
I liked the idea of the puzzle chain pendant but I was disappointed in the size of it. The puzzle could have been bigger and the letter should have been bigger and more towards the center. Needs Improvement.
February 10, 2025
Reply from Oscar Willow & Co
Hi George,
Thank you for your feedback! We appreciate your thoughts on the design and will consider them for future improvements. Your input helps us create better products, and we’re sorry the pendant didn’t meet your expectations. Please let us know if there's anything else we can assist you with!
Best,
Cara
Oscar Willow & Co. | Customer Support Team
Your service is fine but I didn't like…
Your service is fine but I didn't like the product
January 27, 2025
Reply from Oscar Willow & Co
Hi Jeanne
Thank you for your honest feedback! While we’re glad you were satisfied with our service, we’re sorry to hear that the product didn’t meet your expectations. We always strive to provide high-quality pieces, and your input is valuable in helping us improve.
If there’s anything we can do to assist you, please feel free to reach out.
Best,
Cara
Oscar Willow & Co. | Customer Support Team
When received the necklace the heart…
When received the necklace the heart wasn’t in necklace so not happy
January 15, 2025
Reply from Oscar Willow & Co
Hi David,
Thank you for bringing this to our attention. I’m so sorry to hear the heart wasn’t in the necklace when you received it—this is the first time we’ve heard about this issue.
Please email a photo of the necklace to our support team at support@oscarwillowco.com, and we’ll make sure to resolve this for you as quickly as possible.
We apologize for the inconvenience and look forward to assisting you!
Best regards,
Cara
Stunning Jewellery
I bought the earrings and received a free necklace. They are both stunning and I look forward to wearing them. They look fabulous and I wouldn't hesitate to wear them somewhere special with confidence. I would highly recommend this jewellery.
January 30, 2025
Reply from Oscar Willow & Co
Hi Alexandra,
Thank you so much for your lovely review! 😊 We're thrilled to hear that you love both the earrings and the free necklace. It’s wonderful to know that they make you feel confident and special! We truly appreciate your recommendation and support. 💖
Enjoy your beautiful jewelry! ✨
Best regards,
Cara
Oscar Willow & Co.
Customer Support Team
The quality of work is out standing
The quality of work is out standing
Would definitely recommend
January 15, 2025
Reply from Oscar Willow & Co
Hi Kevin,
Thank you so much for your wonderful feedback! We're thrilled to hear that you love the quality of our work. 💖 Your recommendation means the world to us! ✨
Best regards,
Cara
Oscar Willow & Co. Customer Support
Reply from Oscar Willow & Co
Hi Karl,
Thank you for your kind words! We're so glad you love the quality of our jewelry. 💖 We appreciate your support and hope you enjoy your piece for years to come! ✨😊
Best regards,
Cara
Oscar Willow & Co. Customer Support
Product description was accurate
Product description was accurate.
Ordering and payment was easy.
Quality of the product was excellent.
January 6, 2025
Reply from Oscar Willow & Co
Hi Edward,
Thank you so much for your lovely review! We’re thrilled to hear that you found the product description accurate, the ordering process easy, and the quality excellent. Your feedback means a lot to us, and we’re so glad you had a great experience.
If there’s anything else we can assist you with, don’t hesitate to reach out!
Best regards,
Cara
Oscar Willow & Co. Team
Reply from Oscar Willow & Co
Hi Chad,
Thank you for sharing your feedback. We’re sorry to hear the ring didn’t fit as expected. Upon checking your order, it appears that the ring was ordered in a size 6, which may explain why it’s too small for your wife’s ring finger.
If you’d like to swap it for a size 10, we’d be happy to assist! Please reach out to us at support@oscarwillowco.com, and we’ll help organize the exchange.
We appreciate your understanding and are here to ensure you’re satisfied with your purchase.
Best regards,
Cara
Oscar Willow & Co. Team
Matching necklace and earrings
Couple of nice pieces of jewellery but a little bit disappointed in live time . Items not quite as gleaming as in pictures.
January 23, 2025
Reply from Oscar Willow & Co
Dear Andrew,
Thank you for your feedback! We're glad to hear you like the pieces of jewelry. We're sorry to hear that the shine didn't meet your expectations. We strive to present our products as accurately as possible, but lighting and photography can sometimes affect how items appear. We appreciate your comments and will take them into consideration as we continue to improve. If there's anything else we can assist you with, please don't hesitate to reach out to us.
Best regards,
Cara
Oscar Willow & Co. Team
The product is great but the wait time…
The product is great but the wait time was way too long
January 6, 2025
Reply from Oscar Willow & Co
Dear Kathleen,
Thank you for your feedback! We're so glad to hear you loved the product.
We’re sorry to hear you felt the delivery time was too long. Looking into it, your order was delivered in just 7 business days. Our website clearly states that delivery to the USA typically takes 7-14 business days, so your order was delivered on the faster end of our estimated timeframe.
We hope this clears up any confusion, and we appreciate your understanding. Thank you again for choosing us! 💕
Best regards,
Cara
Oscar Willow & Co. Team
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