OSI Limited - Office and School Furniture  Reviews 

137
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 82 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and friendly approach, often noting their willingness to go above and beyond. The service provided is frequently described as second to none, with many appreciating the personal attention and the high quality of products, noting their durability. The delivery service is consistently efficient, with items arriving on time and often including professional on-site assembly and packaging removal. People appreciate the clear communication and smooth process from initial design to final installation, making the entire experience hassle-free. Many customers express strong satisfaction, often recommending the company for its reliability and outstanding results.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently highlighting their helpfulness,... See more

Service

Customers consistently note positive experiences with service, often describing it as excellent from start to... See more

Product

Clients share positive opinions on product quality, consistently describing items as well-made, durable, and... See more

Quality

Users describe positive interactions with quality, consistently praising the high standard of products and... See more

Delivery service

Consumers find delivery service to be positive, highlighting smooth, prompt, and hassle-free experiences with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have used OSI for many years, wouldn't want to take our business anywhere else - these guys go above and beyond, their service is second to none. Items are always delivered on time, items that re... See more

Company replied

Rated 5 out of 5 stars

I have been using OSI for at least 20 years since been a site supervisor in a school. To now been a Facilities Manager. OSI have supported and provided full school installations for me over the years... See more

Company replied

Rated 5 out of 5 stars

Working with Gemma and the Team from OSI was a simple and effective process from concept & design of the IT rooms to final installation in 2024. This project provided our students with purpose built I... See more

Company replied

Rated 5 out of 5 stars

OSI have been our office furniture supplier on each phase of our project at our UK HQ. The attention to detail is first-class and this is backed up with their design and fit-out. We are a Barn... See more

Company replied


Company details

  1. Furniture Wholesaler
  2. High School
  3. Office Equipment Supplier
  4. Primary School
  5. Stationery Manufacturer

Written by the company

Here at OSi we are a family run firm that supplies office and school furniture. Our prices include delivery installation and removal of all packaging.


Contact info

4.9

Excellent

TrustScore 5 out of 5

137 reviews

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4.9

All reviews

(137)

80 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

5 Star service

OSI are great to work with, quick in response, go above and beyond. The personal touch they provide helps breakdown the corporate barriers whilst always maintain a professional service. OSI are our go to supplier for all thing furniture and more, Tom and the team are great and we hope to continue a great working relationship with the OSI team.

August 7, 2024
Unprompted review
OSI Limited - Office and School Furniture  logo

Reply from OSI Limited - Office and School Furniture

Thanks for the kind words Chris. We hope to keep this working relationship going!

Rated 5 out of 5 stars

Great product & great service!

Great customer service and communication throughout! We are very pleased with the products and plan to use them again in the future.

May 1, 2024
Unprompted review
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Reply from OSI Limited - Office and School Furniture

Thank you Shadab. We are glad you like the products, we hope to work with you very soon :)

Rated 5 out of 5 stars

Great customer service

Great customer service and communication throughout! I would recommend this company and we plan to use them again in the future.

May 21, 2024
Unprompted review
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Reply from OSI Limited - Office and School Furniture

Thanks for the kind words Sarah :) We can't wait to help with your next project.

Rated 5 out of 5 stars

Great company

We have used OSI a number of times now and have always found all staff really helpful, especially Laura Phillips. She is always willing to go above and beyond to get us the right products, at a fair price. The products are of good quality so we always feel we get value for money.

May 3, 2024
Unprompted review
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Reply from OSI Limited - Office and School Furniture

Thanks for the kind words. We are so glad you're happy with our service and products.

Rated 5 out of 5 stars

OSI Very Proffessional Outfit

OSI are very proffessional, the office staff are very friendly, provide quotes in an instant, no hassle, Delivery drivers are great and are more than happy to deliver the furniture to the required location.
Managment are happy to attend sites to discuss requirements and apply that personal touch.
Very happy with the service provided by all at OSI.

May 2, 2024
Unprompted review
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Reply from OSI Limited - Office and School Furniture

Thank you for the review Steven. We appreciate your custom 😀

Rated 5 out of 5 stars

Quality products and service

My school and I have been working with OSI for over a decade and always had great service. The products are great quality, ideal for a secondary school, with fast delivery. The team are just a phone call away and happy to come to site to discuss our needs, find matches to existing products and develop functional furniture solutions for our spaces. They offer free quotations, including measuring in person, unlike many who now want us the customer to do all the work. With items being customisable, it helps match school colour themes, keeping high standards of aesthetics, as well as functionality, cost efficiency and durability. They are competitive with prices but what you can not add a value to, is their customer service, outstanding all the time. This is what sets them apart from other companies who just have helpdesk agents, who lack product knowledge. OSI staff know their products inside out. You can’t put a price on that support. Highly recommended.

May 1, 2024
Unprompted review
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Reply from OSI Limited - Office and School Furniture

We appreciate the kind words John. Thank you for your loyal support 👏

Rated 5 out of 5 stars

O-utstanding S-ervice I-ndeed

I have worked at my company nearly 3 years and have had the pleasure of having Gemma and Tobi as my contacts.

They are quick to answer, dig deep in to specifics, delivery dates, bespoke quotations and know our school sites enough to offer advice even before a visit.

They actively engaged with us to understand our needs and suggested the best products that not only met our requirements but also enhanced the learning environment.

It’s clear they are not just selling furniture; they are passionate about improving educational spaces, and it shows in their work. Highly recommended for any educational institution looking to upgrade their facilities!

May 1, 2024
Unprompted review
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Reply from OSI Limited - Office and School Furniture

Thanks for the words Michael. We are glad your happy with our service :)

Rated 5 out of 5 stars

The schools within our trust have…

The schools within our trust have benefited from a long relationship with OSI. Their expertise and knowledge is fantastic. The service is fast and efficient, delivery is on time and completed with professionalism, whether a large project or small order.
The OSI team have a wealth of experience and are able to assist with ideas for spaces which really bring them to life. Great value with a huge range of furniture for any office / learning space / outdoor area. I would highly recommend OSI, a great local company who go the extra mile to ensure customer requirements are met.

May 1, 2024
Unprompted review
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Reply from OSI Limited - Office and School Furniture

Thank you for the kind words Lisa :)

Rated 5 out of 5 stars

In short... use OSI, you will not be disappointed!

I was introduced to OSI at our LASBM conference. I was inspired by their ideas and the staff I chatted to were enthusiastic and full of positivity.

Before I took up my post, school had been awarded a grant to create a new library, the job had met many obstacles and delays to reach that point. I was determined to get it finished. Laura became my point of contact, I explained the aim of the job and the urgency to get it finished. She visited, measured and produced loads of colourful drawings to give us inspiration. We loved them! I arranged a meeting with the funders and one of them agreed to donate another chunk of money which enabled us to go big! I rang Laura and said, 'I love the designs but we need to go bigger!' Bigger is what we have done!

We have a tree house, beautiful seating, loads of space for books, toadstools and logs around a roaring campfire, our children and staff absolutely love it! As I requested, the space is flexible so we can move the central shelves and create a meeting space for staff and parent groups.

The process from start to finish has been seamless, the design, the fitting, the finish, everything they said they were going to do, they have done, quickly and efficiently. I cannot reccommend this team highly enough!

April 8, 2024
Unprompted review
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Reply from OSI Limited - Office and School Furniture

Thank you for your kind words Katy :)

Rated 5 out of 5 stars

New Information Hub

We are so thrilled with this project. Gemma was fantastic from start to finish - helping us design a fantastic room when we weren't sure how to initially, and all within the budget that we set.

Items were delivered in the agreed timescale and installed with no impact to the rest of school.

It's turned into an amazing space for students - and I am in love with the meeting pod, which is a fantastic resource rather than having to build out spaces.

April 11, 2024
Unprompted review
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Reply from OSI Limited - Office and School Furniture

The room looks amazing. We are super happy being part of the transformation :)

Rated 5 out of 5 stars

Absolutely fantastic experience from…

Absolutely fantastic experience from start to finish. I would highly recommend using this company for any office furniture. I own a gym and I needed some new lockers. They were fantastic at sourcing me some that were perfect for The Gym. They even came to install them for me 10 out of 10

January 17, 2024
Unprompted review
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Reply from OSI Limited - Office and School Furniture

Thanks for this Ben. We are glad you like them!

Rated 5 out of 5 stars

Helpful Staff

After doing a comparison search, I was contacted by Spencer who took the time to discuss the items I was looking for.
When quoted the cost they were the cheapest.
Ordering was easy and straight forward.
Will use again.

October 4, 2023
Unprompted review
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Reply from OSI Limited - Office and School Furniture

Glad we could help you Liz! Enjoy your furniture :)

Rated 5 out of 5 stars

Brilliant service from start to finish

Brilliant service from start to finish.
Gemma is always available to go through all of our options and helps us to get exactly what we need.
Spencer has also been very helpful throughout and keeps me updated on where we are during the process. Brilliant service well done OSI.

September 1, 2023
Unprompted review
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Reply from OSI Limited - Office and School Furniture

Thank you for the kind words! We appreciate your customer loyalty and we can't wait to help you with your furniture enquiries

Rated 5 out of 5 stars

An outstanding experience from start to finish

Extremely happy with both the desks and the customer service experience. I'd especially like to thank both Tobi and Steven for being so helpful when I would call to ask for dimension measurements not explicitly listed on the website. Such as the measurement from the front edge of the 800mm end panel to the modesty panel under desk. Which I needed to know because I was sourcing a 3-drawer under-desk pedestal from another supplier and needed to know if it would fit before I placed an order for the desk. They were always polite and helpful. If they didn't know the answer, they would call the manufacturer to get the answer and actually called me back when they said they would. Couldn't be happier with that kind of customer service.

As the for the desks. Simply fantastic. I bought two panel end desks. One 1800x1200 Corner/L-Desk, plus a 600mm 3-Drawer Pedestal. And an 800x600 straight desk. They don't come with assembly instructions, but their construction is so simple and straight forward, that it's really easy to deduce how to assemble them correctly. But don't mistake that as any indication of poor quality. These desks are tanks.

I mean they are rock solid with thick 25mm (1inch) desktops and (at least on the panel end desks) the end panels are the same thickness ask the desktop. As a result, these desk are heavy, but they are solid, with absolutely zero wobble and very, very strong. To put it in perspective, when I was running cables in the desk in the cramped room I was installing this desk in, I had to climb over the top of the desk to get behind it. This desk didn't budge. Not creaks. No moans. No bends. Nothing. And again, no wobbles. Didn't even break a sweat with me on top of it and I'm a 220+ pound full grown man. So if you're someone who's looking for a strong, sturdy desk you could put heavy appliances on (such as a heavy custom loop water cooled PC) without having to worry about whether the desk can cope with the weight safely and securely, then this desk will leave you with complete confidence.

I could not be happier with the quality of these desks. For years I've been trying to find a good quality corner desk for my home, which are just so hard to find these days in the UK. And I was absolutely sick of the garbage being sold on places like Amazon now that can't even survive the assembly process, let alone actual use. Not even Ikea was suitable for reasons I won't get into here. Finally found this place and saw they mostly supply schools and businesses and thought, if their desks are built to survive kids in school, maybe I've got a shot at finally finding a good desk. So glad I gave it a shot. This desk is fantastic and the price while expensive, is actually very reasonable and competitive considering the quality. I'm pretty picky when it comes to build quality and I have absolutely zero reservations recommending OSI's Panel End Desks. They're excellent and easily worth the price.

From start to finish, this has been an outstanding experience. Great product quality. Excellent customer service. Perfect communication. I'll definitely be looking at OSI again the next time I need office furniture. I'll probably be taking a look at your chairs next time. And I'll be recommending you to friends and family. I'm one very happy customer.

Ordered June 12 - Delivered July 14

June 12, 2023
Unprompted review
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Reply from OSI Limited - Office and School Furniture

Thank you so much for your kind words. We are so glad you are satisfied with our products. Thank you for your continued support!

Rated 5 out of 5 stars

Highly recommended furniture company.

I manage the site at a high school and have worked with OSI for many year. The team are supportive, knowledgeable and have a can do attitude. No matter how large or small the furniture requirements or obscure the request, the team always bring great solutions, some being very innovative which saves time and money in a variety of ways. The range, quality of products and value of products is wonderful, spanning from budget to very high quality designs and build. OSI have an ‘old school’ approach of visiting my site to discuss needs in person. Something of a lost art over recent years, bringing a personal touch, building great rapport and understanding of the needs on site.

April 28, 2023
Unprompted review
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Reply from OSI Limited - Office and School Furniture

Thank you so much for your kind words Mr Morris!

Rated 5 out of 5 stars

Tom was a great help throughout the…

Tom was a great help throughout the design process, the works was executed brilliantly, would highly recommend

January 19, 2023
Unprompted review
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Reply from OSI Limited - Office and School Furniture

Thankyou for your kind words Thomas :)

Rated 5 out of 5 stars

Excellent service from start to finish

Brilliant service from start to finish with OSI. Tom met with us talked through all the options, made ordering and delivery easy, all on time and exactly what we requested. Fitters and office staff all so helpful. Brilliant service well done OSI, Tom, Tobi and Jody great service thank you. Kirsty Dwyer, Cluster Business Manager, Beckfoot Trust.

August 30, 2022
Unprompted review
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Reply from OSI Limited - Office and School Furniture

Thanks for this Kirsty! We are over the moon with your customer support and glad we could meet all your requirements :)

Rated 5 out of 5 stars

Top service from the OSI team every time.

Top service from the OSI team every time. Reliable, top quality and friendly installation team.

August 8, 2022
Unprompted review
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Reply from OSI Limited - Office and School Furniture

Thanks Dom, always a pleasure working with you guys! Thanks for the positive feedback :)

Rated 5 out of 5 stars

Fantastic service

Fantastic service, always a pleasure to deal with and very competitive pricing.

February 28, 2022
Unprompted review
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Reply from OSI Limited - Office and School Furniture

Glad we can be at your service 👍 Thanks Oliver

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