osmaps.com Reviews 348

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 316 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the quality of the products, highlighting their excellence and suitability for various activities like walking and cycling. Many people also appreciate the efficient ordering process and the prompt, well-packaged delivery of their items. The flexibility of the online system and the option for waterproof maps are also frequently mentioned as positive aspects. However, some customers also noted that the website can be difficult to navigate, especially when trying to find specific products or locations. A few other people also felt that delivery services, particularly with certain carriers, were slow or resulted in lost orders. There were also occasional mentions of small inaccuracies in maps or issues with book images not matching the delivered edition.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, frequently praising the quick and efficient... See more

Product

Reviewers mention positive feedback about product, highlighting its excellent quality and finish. Customers... See more

Order

Reviewers highlight positive aspects of order, with many finding the ordering process easy and efficient.... See more

Website

Customers had ambiguous experiences with the website, with some reviewers finding it easy to navigate and use... See more

User experience

People report ambiguous experiences with user experience, with many finding the website easy to navigate,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very efficient and competant. The flexibility of this online system gives a new dimension to those of us who still prefer a paperwork map over tech. Top marks. It has certainly sorted out the dificul... See more

Company replied

Rated 5 out of 5 stars

Map was delivered on time, well packaged and its usual excellent quality. I downloaded it onto my app, unfortunately when I was planning my route when camping, the newly added one disappeared of my ap... See more

Company replied

Rated 5 out of 5 stars

Bought 2 paper maps. Website isn't the easiest to navigate when you know what you want, but don't let that put you off. Delivery was quick and trouble free (despite being evri). OS maps are excellent.... See more

Company replied

Rated 5 out of 5 stars

Easy to navigate website. Easy to purchase, and very quick delivery...what's not to like! Purchased our first ever laminated map so wasn't sure what to expect, but it's great it folds just like a pa... See more

Company replied



Contact info

4.5

Excellent

TrustScore 4.5 out of 5

348 reviews

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Rated 5 out of 5 stars

Easy ordering process

Easy ordering process
Good communication
Quick delivery
Good price

May 29, 2026
osmaps.com logo

Reply from osmaps.com

Hey Les, thanks for your lovely review of your positive experience ordering a guidebook from us. I hope you enjoy using it when out and about on plenty of adventures.

Rated 5 out of 5 stars

Exactly what I wanted

Exactly what I wanted and prompt delivery

May 29, 2026
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Reply from osmaps.com

Hi Robert, thanks for your review, we're glad you had such a positive experience buying a map from us!

Rated 5 out of 5 stars

Excellent service

Excellent service. Quick delivery. Unable to find suitable maps in the shops so was great to have them delivered so quickly.

May 29, 2026
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Reply from osmaps.com

Hi Elizabeth

Thank you for taking the time to leave us such a lovely review. We're delighted to hear that the maps arrived so quickly too!

Have a lovely day and plenty of adventures ahead.

Rated 5 out of 5 stars

Maps - we all love them!

Professional service, well packaged and prompt delivery - and the best maps in the world, what else do you need in life?

May 29, 2026
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Reply from osmaps.com

Thank you for your wonderful feedback. We might be slightly biased, but we think our maps are pretty good too!

Have a lovely day and plenty of adventures ahead.

Rated 5 out of 5 stars

Book arrived quickly and we were kept…

Book arrived quickly and we were kept informed of its progress. Excellent service !

May 22, 2026
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Reply from osmaps.com

Hi Anna

Thank you for taking the time to leave us a review.

We are so happy to hear you received your book quickly and appreciate your kind words about our service!

Have a lovely day.

Rated 5 out of 5 stars

Easy to order and the express delivery…

Easy to order and the express delivery was in time…

May 29, 2026
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Reply from osmaps.com

Thank you for taking the time to leave us a review. We're delighted to hear that the ordering process was easy, and your order arrived in time.

Have a lovely day!

Rated 5 out of 5 stars

Good choice of maps & really like the…

Good choice of maps & really like the weather proof one which I bought for my husband for his cycling adventure.
Only dropped a star because the historic one I bought is incredibly small to read & does have some inaccuracies, I believe.

May 22, 2026
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Reply from osmaps.com

Hi Alex

Thank you for taking the time to leave a review.

We're so glad you found a great map for your husband's cycling! We appreciate your feedback regarding the historic map's readability and accuracy concerns. We will pass this back to the relevant team as feedback.

Rated 5 out of 5 stars

Great walking guide

Great walking guide, arrived on time. This has allowed me to discover new walking trails in my area.

May 22, 2026
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Reply from osmaps.com

Thank you for leaving a fantastic review about the guidebook you ordered. We hope you enjoy using it while out and about on plenty of adventures.

Rated 5 out of 5 stars

Prompt and easy

Prompt and easy
Very easy to choose what I wanted. Map arrived four days ahead of scheduled delivery!

May 28, 2026
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Reply from osmaps.com

Hi Sal

Thank you for taking the time to leave us a review.

We are so glad to hear you found the process easy and that your map arrived quickly! Thank you for your kind words.

Rated 5 out of 5 stars

Perfect gift

Perfect gift

May 29, 2026
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Reply from osmaps.com

Thank you for taking the time to leave us a review, and we hope the recipient enjoys the map!

Rated 5 out of 5 stars

Prompt delivery and quality products

Prompt delivery and quality products
As always, OS items are eagerly awaited and always enhance quality of life.

May 29, 2026
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Reply from osmaps.com

Hi Dr Krause

We truly appreciate your continuous support and trust in us.

Your excellent review brightens our day, makes us smile and serves as a constant reminder of why we love what we do.

Rated 5 out of 5 stars

First class product

First class product. The world’s best mapping bar none. Free postage and ten percent off first purchase.
Excellent.

May 29, 2026
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Reply from osmaps.com

Thank you for taking the time to leave us a review. We are so happy to hear you enjoyed our product and the special offer! Thank you for your wonderful feedback.

Rated 5 out of 5 stars

Easy to order and delivered on time

Easy to order and delivered on time. Quality of book is excellent.

May 29, 2026
osmaps.com logo

Reply from osmaps.com

Hi Susan

Thank you for taking the time to leave us a review. We're delighted that you think the quality of the guidebook is excellent, that's the sort of feedback that really makes our day!

Have a lovely rest of your week, and we hope you have lots of adventures along the way.

Rated 4 out of 5 stars

Very Quick delivery and response to my…

Very Quick delivery and response to my query

May 29, 2026
osmaps.com logo

Reply from osmaps.com

Thanks for taking the time to leave us a review. We appreciate you sharing your rating with us. We take pride in our OS Maps and the products on our shop website, and we're so happy you are enjoying it.

Thank you for choosing us and we wish you a lovely day!

Rated 5 out of 5 stars

Easy to find the map I wanted

Easy to find the map I wanted, easy to buy and quick delivery. What more could one want?

May 29, 2026
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Reply from osmaps.com

Hi Mike

Thank you for taking the time to leave us a review. We'll pass on your lovely feedback about the ease of using the website and choosing the map you need. Have a fantastic day!

Rated 5 out of 5 stars

Order arrived promptly.

Order arrived promptly.
Order was correct &
Order was packed really well & in an environmentally conscious way YET wasn't feeble (as many other companies tend to now be)
Very Good OS 👍🏻

May 29, 2026
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Reply from osmaps.com

Thank you for taking the time to leave us a review about your order and about the sturdiness of the packaging. We'll pass on your feedback to the relevant team, and we hope you have a lovely rest of your day.

Rated 4 out of 5 stars

Brilliant gift, slower than expected

My hubbie was blown away by this personalised map for his birthday, especially as our town is on the edge of two published maps so a real pain for route planning. Despite ordering over a week in advance, it was touch and go whether it arrived before the big day - it seemed to take a long time to get printed and dispatched.

May 26, 2026
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Reply from osmaps.com

Hi Jill

Thank you for taking the time to leave us a review.

We are pleased your husband loved the personalized map. We sincerely apologize for the delay in printing and dispatch, and for the concern this caused regarding its arrival. We are always working to improve our processing times, and have passed this back as feedback.

Rated 4 out of 5 stars

Poles Coppice tough walk

Map book the right size and well produced. But the fìrst walk I did Poles Coppice the start directions were vague/incorrect and the steep climb was in fact two very steep climbs and the last K was all road. So I was disappointed with the end of the walk.

June 1, 2026
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Reply from osmaps.com

Hi Mr Loundes

Thank you for taking the time to leave us a review about the guidebook you ordered. We'll flag this with the team who oversees these guidebooks.

In the meantime, have a good rest of your day.

Rated 5 out of 5 stars

Bought two custom maps

Bought two custom maps, Explorer (for walking), Landranger (for cycling) both centered on the same bit of the Dales. Excellent quality (as expected) and very quick delivery. Excellent service and going custom is recommended if you are going to focus on camping somewhere remote with multi-activity in mind.

May 28, 2026
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Reply from osmaps.com

Hi Andrew

Thank you for taking the time to leave us a review, and for your lovely feedback regarding the quality and the speed of the delivery.

We hope you enjoy using the maps, and have a lovely rest of your day.

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