Osprey Europe Reviews 1,336

Great customer support ! I was attended by Sara and she was super helpful and efficient supporting my request. And of course, great quality products !

I ordered a pack that arrived with missing items.

I emailed customer service and received a reply weeks later asking for pictures of the missing items. (how can i take a picture of somethingthat isnt there?)

They then asked for a picture of what i did receive.

Another few weeks latert they replied saying the missing item are not inlcuded in the pack and im trying to use it not as they intended.

I pointed oiut that on their webite the items ARE included in the pack and i am trying to use the pack correclty.

Im still waiting on a reply, but seems impossible to get hold of their customer service.

I wont be using Osprey in the future.

Great customer service when a problem with my bladder arose (small pin hole leak in the body). Sara from customer services was a great help - thank you!

A big thank you to Sara at Osprey who sorted out a problem I had with a transaction.
Sara was quick, efficient and very personable, thank you

Great comfort backpacks, recommend!

I ordered a product by mistake from Osprey. I tried to cancel it but the delivery was so quick it was with me at 8am the next day. I contacted the customer service team and explained the problem. Sara helped me out and kindly refunded the order even though it was my mistake. Great customer service and the child carrier we have is brilliant as well.

There was a problem with my order, it became stuck in the system, which can happen anywhere occasionally. I emailed through to see what was happening and Sara from the customer care team responded quickly and got everything sorted out. Straight to the point and polite, she was honestly great.

Top customer service, well done 😊

It took some days waiting after my online question for advice, but then I did get solid and good advice.

I wanted to buy a rucksack with 10% off, however the delivery was added on afterwards making the saving around £1.50 rather than £7.50. I contacted Osprey and Sara was so helpful. She gave me a complimentary discount for my inconvenience! So I was able to purchase the rucksack. It was an excellent service.

Outstanding customer service by a company that make great bags. Aftercare is second to none, with Sara in particular deserving a mention for her help.

In my opinion it's always worth paying a little extra for a better product when a company stands behind them like Osprey do!

Lately I wasn't sure about which size to choose for a specific Osprey backpack. So I asked Osprey by email. The reply by email from Sara was very kind, detailed and helpful. Thanks a lot for this.

Although my packages was not delivered at my place and I had no idea where it was, Sara really helped finding it and coming up with a solution.
She was very kind and respectful.
Thank you!

Really poor customer service. No reply to any emails. Guessing they are going out of business would never buy from this.bramd again.

I had a very disappointing experience with Osprey Europe.

After purchasing the product, I encountered issues and contacted their support team. I received responses initially, and certain solutions and commitments were clearly promised. However, after that point, communication suddenly stopped, and my follow-up emails were completely ignored.

I made multiple attempts to resolve the situation in a professional and patient manner, but received no response or accountability. This lack of communication and follow-through is unacceptable, especially considering the expectations set by their own support team.

This has been one of the worst customer experiences I have had.

If needed, I am prepared to share full details, including screenshots of the conversation, to show exactly how this was managed.

Sara in customer support was extremely helpful with a return. The process was easy and swift. A company you can have confidence buying from.

I remember buying my sons first rucksack for primary school thinking do I buy a cheapish bag or spend a bit more on an osprey. I opted for the osprey and I’m so glad . My son used the bag everyday from primary through high school and then college, it was also used for holidays etc and although I am now going to retire it , it’s still perfectly fine, no rips, zips all still work perfectly.
Best investment I ever made.

Have previously had bags from them and are good quality so bought a few in the sale from their own website.

On delivery DPD left safe (historically accepted on the app) however package was empty. Osprey have said due to it being delivered they can only offer a 50% gift card. I have gone to citizens advice to try and get this sorted and although emailed them (replies usually take a week) with citizens advice response which they have stated is against my statutory rights and consumer rights act 2015 as breach of contract they are not moving and breaking the law so have drafted a letter to send with possible court action shortly following.

This should not be required and they should take responsibility of this debacle so will not buy from them again directly. I have since purchased bags from a different retailer so are now £172 out of pocket with no end In sight.

Great and quick help by Sara - thx!

Shit ass company with the worst costumer service I have ever experienced. Ordered 1 bag, got sent 10 and would have to pay import tax for all 10 to get my package. I have now sent 3 emails with no answer, first one being over a month ago. Package got sent back by default but probably not gonna get my money back for shipping because no one is working at costumer service in this company.

Originally received an incorrect model. Sara from Osprey handled the case very efficiently and expedited a solution whilst ensuring clarity in communication. Mistakes happen, it's how they are addressed that makes an impression. Very good..