The frames I received do not look like what was represented in the picture. Additionally, my experience is that OSSA frames do not make it easy to contract for customers to contract them for resoluti... See more
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See what reviewers are saying
Broke my glasses frame but my lenses were still good. Ordered a replacement frame from OSSA online. Frame arrived promptly a few days after ordering. Realized I had made a mistake and ordered the wro... See more
Guys! You have had the best customer service for years now! I have been your permanent client since 2020 and can't replace you with anyone else (even though I've tried:). Fast delivery, only original... See more
I like the frame options and the designer quality and the fast shipping, but not a huge fan of the lens quality. Would not recommend to friends or family.
Company replied
Company details
Written by the company
Sunglasses and Eyeglasses retailer
Contact info
237 58 Street, 11220, Brooklyn, United States
- +18885087960
- info@ossaframes.com
- ossaframes.com
3.9
Great
47 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very happy my order came in next day…
Very happy my order came in next day was exactly what I wanted. Will definitely order agin.
March 27, 2026
Scratched up frames and lenses
Scratched up frames and lenses. Definitely used before it came to me
October 30, 2025
Not as pictured.
The frames I received do not look like what was represented in the picture. Additionally, my experience is that OSSA frames do not make it easy to contract for customers to contract them for resolution. I would like to return the frames for a fill refund.
July 15, 2025
I never received the order
April 8, 2025
My experience with Ossa frames was…
My experience with Ossa frames was seamless. Especially in comparison to the previous vendor. I was able to get my high quality frames within 3-4 days. I will definitely purchase from Ossa again!!!
December 9, 2024
They’re awesome
They’re awesome ! Very accommodating professional and quick with processing/delivery
August 21, 2024
Great price,fast shipping and genuine…
Great price,fast shipping and genuine brand name glasses. This was my first time purchasing online from OSSA Frames won't be my last
July 28, 2024
Fast delivery! AMAZING quality!
Fast reliable delivery! Came in perfect condition and within the 2 day shipping window when requested.
July 15, 2024
Reply from OSSA FRAMES
Dear Madelynn,
Thank you so much for your wonderful 5-star review! From the entire team, especially our customer support team, we are thrilled to hear about your positive experience.
Your kind words and support mean the world to us.
Thank you for choosing us.
Jane OSSA team
Perfect delivery was so fast
Perfect delivery was so fast. Everything was easy fast experience.
July 15, 2024
Reply from OSSA FRAMES
Dear Tiesha,
We’re absolutely delighted to receive your 5-star review! Our whole team, particularly our customer support team, is overjoyed to know we met your expectations.
Your support and kind words mean a lot to us. Thank you for choosing our business!
Best wishes,
Jane OSSA team
Reply from OSSA FRAMES
Dear Lerdy,
Thank you for your 5-star review! Our team, is thrilled to hear you had a great experience.
Your appreciation encourages us to keep delivering the best service possible. We’re grateful for your support!
Sincerely,
Jane OSSA Team
Rude customer service
Rude customer service. Canceled item after getting shipping notification.
July 6, 2024
Reply from OSSA FRAMES
Hello Latoya,
Thank you for your feedback. My name is Jane, I was helping you out over the line. I'm very sorry to hear about your disappointment.
As we discussed on the phone, we were unable to ship the item because it didn’t pass our quality control checks. We believe in only sending out merchandise that meets our high standards to ensure our customers receive the best products possible.
We’re a small business that values transparency and honesty, and I want to apologize if our conversation left you feeling unsatisfied. My intention was to provide clear and honest information about your order.
I really do regret that this situation has led to your negative experience. Hope you might reconsider or update your review based on my commitment to quality and customer service.
Thank you for your understanding.
Jane from OSSA customers support team
Reply from OSSA FRAMES
Dear Rachel,
Thank you so much for your 5-star review! Our entire team, and especially our customer support team, are so pleased to hear that you had a great experience with us.
We truly appreciate your support and look forward to serving you again in the future!
Kind regards,
Jane OSSA Team✨
Awesome Seller.
The product I was looking for was sold at a very good price and the delivery was fast.
June 21, 2024
Great brands and fast shipping I had a…
Great brands and fast shipping I had a great experience w this company.
April 30, 2024
Exceptional service! Highly recommend!
Guys! You have had the best customer service for years now! I have been your permanent client since 2020 and can't replace you with anyone else (even though I've tried:). Fast delivery, only original frames, client-oriented, and excellent service! To be honest - surprisingly for the current world! Sending all my friends and clients to you, from the bottom of my heart!
Thank you!
November 22, 2023
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