It took more than an hour to receive…
It took more than an hour to receive the vignette. The website had in fact said it could take up to two hours to be sent, but in the past the delivery had been immediate and I had expected the same this time too. Alas we arrived at the border and an hour had passed without us receiving it so we ended up buying a second “physical” one. So we practically gave away money for nothing.
Reply from Osterreichvignette
Hi Chantal,
We deeply apologize for the inconvenience you experienced regarding the delivery of the vignette. While our website did state that it could take up to two hours to receive, we understand that you expected a quicker delivery based on your previous experiences with us. We sincerely apologize for any confusion caused.
We would like to assure you that we strive to meet our promises and deliver our services in a timely manner. However, there can be unforeseen circumstances that may cause delays, and we apologize for any inconvenience caused by this delay in your case.
We have fully refunded your purchase as a gesture of goodwill and to compensate for the inconvenience you encountered. We truly value your business and appreciate your understanding in this matter.
If you have any further concerns or require any assistance, please do not hesitate to reach out to us. We are committed to ensuring customer satisfaction and will be more than happy to assist you.
Once again, we apologize for any inconvenience caused and appreciate your understanding.
Best regards,
Alain from Osterreichvignette.de