OTAA Reviews 1,345

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality of the products, including ties, bow ties, and shirts, often noting the excellent materials and craftsmanship. Many people appreciate the wide selection of items, colors, and styles available, finding exactly what they need. The delivery service is consistently highlighted as fast and efficient, with orders often arriving ahead of schedule. Consumers also commend the thoughtful and creative packaging, which adds to the overall positive experience. However, some customers experienced issues with sizing, finding that products did not fit despite using the company's size guide. A few reviewers also noted discrepancies between product images online and the actual color of items received. Additionally, there were occasional mentions of plastic packaging, which some felt was excessive, and a small number of people received items with minor defects like stains or creases.

What people talk about most

Product

Users describe positive interactions with product, often praising the quality, unique designs, and overall... See more

Quality

Reviewers highlight positive aspects of quality. Many customers are impressed with the quality of ties, bow... See more

Delivery service

Consumers express high satisfaction with the delivery service. Many reviewers highlight the incredibly fast... See more

Order

Clients share positive opinions on order. Many customers found the ordering process simple and easy, with... See more

Website

Reviewers mention ambiguous feedback about the website. Many customers praise the easy navigation, the... See more

Based on these reviews

Rated 5 out of 5 stars

Bought ties, bowties and pocket squares for the whole grooms party and happy with the product. The free pocket square and socks are a bit pointless if they are not a matching colour to the tie. I got... See more

Company replied

Rated 5 out of 5 stars

Having bought numerous bow ties and pocket squares, they have always delivered in-terms of quality, price and more importantly...style!! OTAA bow ties, add that finishing touch that always gets notic... See more

Company replied

Rated 5 out of 5 stars

My husband absolutely loves his tie pin but I think he loves the card that came with it even more - he displays it on his bedside table. :) Everything about this shop was terrific. I loved the box i... See more

Company replied

Rated 5 out of 5 stars

I ordered an emerald green paisley self-tie bow tie and matching pocket square, received ahead of schedule! They were perfectly as ordered! My wife was very happy, as now we’ll complement each other’s... See more

Company replied


Company details

  1. Fashion Accessories Store

Written by the company

OTAA is a handmade necktie specialist and luxury shirt maker, dedicated to crafting meticulously hand-stitched ties and premium tailored shirts that redefine sophistication. Every necktie, from classic designs to skinny ties, bow ties, and knitted ties, is crafted by hand using premium fabrics that exude timeless style and durability. Our luxury shirts are tailored to perfection, designed to complement our handcrafted ties and elevate your wardrobe with a sharp, modern fit for any occasion—whether it's the boardroom, a wedding, or a black-tie event. OTAA’s commitment to craftsmanship has earned global recognition, with Fox News calling us “The Best Ties in the World,” GQ stating “OTAA has got pretty much every style of tie you could dream of,” and the Daily Mail highlighting us as “The brothers who have made it their mission to smarten up the average Aussie man.” HuffPost describes OTAA as “chock full of quirk, and customers love it.” With fast shipping, premium quality, and a passion for detail, OTAA delivers unmatched excellence in handmade neckties and luxury shirts. Elevate your style with a brand that blends craftsmanship, originality, and refinement—because looking sharp is a way of life. Visit www.otaa.com to discover more.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

The best ties and Company

I don’t usually post things like this, but I want to say thank you.
I recently buried my 17-year-old son, and every detail of that day mattered. The tie I chose from OTAA was perfect. He looked so handsome—exactly how I pictured him.
The quality is real. You can feel it right away. It held up, looked sharp, and meant more to me than I can explain.
A lot of people asked about it, and I told them where it came from.

I won’t forget that.
Travis

April 16, 2026
Unprompted review
OTAA logo

Reply from OTAA

Hi Travis,

A big thank you for this one. Hearing this means the world to the team here.

We can only imagine how much has been on your plate, so hearing that the tie was one small thing you didn't need to worry about is exactly what we hoped for.

We’re glad we could help him look his best and that the quality lived up to the moment. He sounded like a remarkable young man, and it’s truly humbling to know we played a small part in such an important day.

Thanks again for the kind words and for sharing this with us. We’re thinking of you and your family.


The Brothers at OTAA

Rated 5 out of 5 stars

Great material

Great material - great fit!

April 19, 2026
Unprompted review
OTAA logo

Reply from OTAA

G'day Troy! 🙌

That's the combo we love to hear 🌴 Great material and great fit is exactly what we set out to deliver at OTAA, so knowing we nailed it for you, Troy, that's made our day ☀️

Thanks for the awesome 5 stars, legend ⚓ When you're ready to grab something else, we'll be right here. And if any mates need steering towards something damn fine, Troy, point them our way 👌

Cheers,
The Brothers at OTAA ⚓🌴

Rated 5 out of 5 stars

Seamless…

Seamless ..efficient…engaging…thoughtful creative packaging
Product 1st class ..great value
Awesome experience 👌👏

April 10, 2026
Unprompted review
OTAA logo

Reply from OTAA

G'day Angelo! 🙌

Now that is one epic list of compliments, we're absolutely stoked 🌴 Seamless, efficient, engaging and thoughtful is exactly the experience we set out to deliver at OTAA, so knowing we ticked every box for you, Angelo, that's made our day ☀️

And first class product with great value. That's the sweet spot right there ⚓

Thanks for the fantastic 5 stars, legend 👌 When you're ready to come back for more, we'll be here. And if any mates could use an awesome experience of their own, Angelo, point them our way 🍻

Cheers,
The Brothers at OTAA ⚓🌴

Rated 3 out of 5 stars

Slim fit but doesn't taper through the waist - wonderful fabric

The fit of the shirt isn't the best, I ordered the slim fit in a 42L. It fitted well across the chest and didn't pull or stretch but it didn't taper through the waist with surplus fabric creating a billowing look.

The collars are too short so look sunken whilst wearting a jacket despite having the metal collar styas from OTAA.

On the positive side, the fitting to the shoulders was good, length of the sleeves was perfect and the quality of the fabric is fantastic with people commenting on how good it looked.

I won't be buying again which is a real shame, would love to try the 41L but the site wouldn't let me check out with that size despite stock available.

April 8, 2026
Unprompted review
OTAA logo

Reply from OTAA

G'day Robert! 🙌

Thank you for taking the time to share such detailed and thoughtful feedback, we genuinely appreciate it.

It's great to hear that the fabric quality, shoulder fit and sleeve length all worked well for you, and that you received compliments on how it looked.

We're sorry the waist taper and collar height didn't meet your expectations, Robert. That's not the experience we want anyone to have with our shirts.

We've taken note of your comments about the 41L checkout issue as well, and we'll be looking into that on our end.

Our team will be reaching out to you directly so we can work towards a resolution that suits your needs.

Cheers,
The Brothers at OTAA ⚓🌴

Rated 3 out of 5 stars

Great marketing - product imperfect.

The marketing, design and presentation is great - the product sadly not equal to the above. A good tie should touch the belt and be long enough to utilise the loop on the back of the tie. These tie are either too short or the back loop is not high enough to utilise. I am 184cm - not unusually tall.

April 3, 2026
Unprompted review
OTAA logo

Reply from OTAA

G'day Phillip! 🙌

Thank you for the kind words about our marketing and presentation, we genuinely appreciate that. And we're sorry to hear the tie length didn't work out the way you'd hoped.

Our standard ties measure 145 cm (57 inches) in length, which we include in the product details on each listing so customers can check the fit before purchasing. At 184 cm, our ties should generally provide a comfortable length for most knot styles, though we understand that different knot preferences and torso proportions can affect where the tie falls.

We want to make sure your experience with OTAA matches the quality you expected, Phillip. Our team will be reaching out to you directly so we can work towards a resolution that feels right.

Cheers,
The Brothers at OTAA ⚓🌴

Rated 5 out of 5 stars

great product

great product, on time delivery.

April 10, 2026
Unprompted review
OTAA logo

Reply from OTAA

G'day Jigs! 🙌

That's what we love to hear 🌴 And it's ace to know your order came swiftly, our carrier pigeons have been absolutely nailing it lately 🦜

Thanks for the fantastic 5 stars, Jigs. You made our day ☀️ Next time you're browsing OTAA for something fresh, we'll be ready and waiting. And if any mates need pointing towards something damn fine, send them our way 👌

Cheers,
The Brothers at OTAA ⚓🌴

Rated 1 out of 5 stars

Wrong Color

The tie arrived and while the pattern was great, the tie is exponentially darker in person, than how it appears in the pictures online. In fact, I also got matching socks that were also listed as the same burgundy color as the tie, but the socks were more of a match to how they appeared online than the tie. I emailed the company to try to fix this issue, because the quality was really nice and I was willing to exchange for a different color set, but they never responded, and I didn't want to risk losing more money in this transaction.

April 6, 2026
Unprompted review
OTAA logo

Reply from OTAA

G'day Sarah,

Thank you for taking the time to share this with us. We genuinely appreciate the honesty, and we're sorry to hear the experience didn't go the way it should have.

We completely understand how frustrating it is when a product doesn't match what you saw online, especially when you're putting together a coordinated look. Colour accuracy is something we care deeply about at OTAA, and it's clear we've fallen short in this instance.

We wanted to follow up personally because your concern genuinely matters to us. We did send a response to your original email; however, it appears our reply may not have reached you. It's possible it was blocked or filtered at the email provider level, and we're sorry for any confusion that may have caused. We wouldn't want you to feel ignored, because that is absolutely not the case.

As outlined in our previous message, we completely understand how disappointing it can be when the colour of a product looks different in person compared to what's shown online. While we do our best to photograph each item as accurately as possible under studio lighting, we acknowledge that fabric type and weave can affect how a colour reads in real-world conditions, and in your case, we can see how the difference between the tie and the socks would have been frustrating, especially when both are listed under the same colour.

We'd love the opportunity to make this right for you, Sarah. Whether that's an exchange, a store credit, or something else that feels right to you. If you have something specific in mind that seems fair and practical, please don't hesitate to let us know. Our goal is simple: to make sure you're 100% happy with both your purchase and your experience with us.

Again, we're truly sorry for the inconvenience, and we appreciate your patience.

The Brothers at OTAA ⚓🌴

Rated 5 out of 5 stars

My husband absolutely loves his tie pin…

My husband absolutely loves his tie pin but I think he loves the card that came with it even more - he displays it on his bedside table. :)
Everything about this shop was terrific. I loved the box it came in and the super quick postage and communication / customer service was very good. Thank you so much. We think you are amazing!!!!!!!!!

March 23, 2026
Unprompted review
OTAA logo

Reply from OTAA

A tie pin on the lapel and the card on the bedside table. Honestly, that's one of the nicest things we've heard. Glad the whole experience held up from the box to the postage. Solid gift choice.

The Brothers at OTAA

Rated 5 out of 5 stars

All is well that ends well.

Even though there was a slight delay in the delivery, the attention given to the matter and the quality of the product made up for it.

April 4, 2026
Unprompted review
OTAA logo

Reply from OTAA

A delay is never ideal, Victor — but glad the team stepped up and the product delivered when it counted. That's exactly how we want it handled. Appreciate you giving us the chance to make it right.

The Brothers at OTAA

Rated 5 out of 5 stars

Great product at a great price …can’t…

Great product at a great price …can’t believe it’s from Australia ??? …got the product in just a couple of days !!! Nonetheless very cool knit ties from a company with a very cool vibe

April 5, 2026
Unprompted review
OTAA logo

Reply from OTAA

Australia's further than it looks on the map, Craig — glad the knit ties made it worth the distance. Cheers for the kind words on the vibe, we work hard to keep it that way.

The Brothers at OTAA

Rated 5 out of 5 stars

OTAA’s koalas and kangaroos always…

OTAA’s koalas and kangaroos always deliver the best ties…in this case bow ties. But to deliver from Melbourne to Lexington, Kentucky in 5 days is simply amazing. Maybe I can snag my own excommunicated runway models for myself.

April 3, 2026
Unprompted review
OTAA logo

Reply from OTAA

Melbourne to Lexington in five days — the koalas are pulling their weight, Mark. As for the runway models, we'll see what we can do.

The Brothers at OTAA

Rated 5 out of 5 stars

Wedding cufflinks

Wedding cufflinks
The gold Faraday cufflinks felt very high quality and photographed exceptionally well.

March 28, 2026
Unprompted review
OTAA logo

Reply from OTAA

Cufflinks that hold up in photos are earning their keep twice over, Matthew. Hope the wedding was a great day.

The Brothers at OTAA

Rated 5 out of 5 stars

OTAA ties are great quality

OTAA ties are great quality, and great style whether you want a classic look or something a little funky

March 27, 2026
Unprompted review
OTAA logo

Reply from OTAA

Classic or funky — that range is exactly what we're going for, Nicole. Glad there's something in it for every occasion.

The Brothers at OTAA

Rated 5 out of 5 stars

Bow Ties...not Schmow Ties

Having bought numerous bow ties and pocket squares, they have always delivered in-terms of quality, price and more importantly...style!!
OTAA bow ties, add that finishing touch that always gets noticed.

March 25, 2026
Unprompted review
OTAA logo

Reply from OTAA

"Gets noticed" is the whole point of a bow tie, Neil — glad ours are doing their job. Numerous purchases in and still delivering on style, quality, and price. That means a lot coming from someone who clearly knows what they're looking for.

The Brothers at OTAA

Rated 5 out of 5 stars

Great company

Overall, the experience was great. It was very simple to order. The shipping process was quite quick as well. I was happy with that. Also appreciate the wonderful little card that you sent along with the package.

March 30, 2026
Unprompted review
OTAA logo

Reply from OTAA

The little card is something we put genuine thought into, Joseph — good to know it lands. Glad the whole experience from order to doorstep held up.

The Brothers at OTAA

Rated 5 out of 5 stars

Handsome Quality

Great selections to choose from. OTAA offers a little bit of everything for everyone - and you honestly can't go wrong with what you choose. I got a pair of cufflinks, a bowtie, and matching pocket square and I couldn't be happier with the look and quality of my order. Plus the packaging and branding is clever and funny as hell!

March 28, 2026
Unprompted review
OTAA logo

Reply from OTAA

G’day Philip, you made our day with this epic feedback! 🌴 Stoked to hear the cufflinks, bowtie, and pocket square combo hit the mark , sounds like a damn fine look, mate.

Hearing you dug the clever touches from OTAA means heaps, Philip, thanks for the 5-star shout and for spreading the love about OTAA. Swing by anytime for more legendary finds! 🙌⚓

The Brothers at OTAA ⚓🌴

Rated 5 out of 5 stars

Love Otaa ties man!

Love Otaa ties man! I've been buying ties for decades and I am very empress by the quality and sizes of the Otaa ties. You got a customer for life!

March 29, 2026
Unprompted review
OTAA logo

Reply from OTAA

G’day Tierry, hearing you’ve been blown away by OTAA ties over decades absolutely makes our day! 🌴 Knowing we’ve earned a customer for life is the ultimate compliment.

Your nod to the quality and sizing really hits home, thanks for backing OTAA, Tierry, and keep an eye out for more damn fine pieces coming your way! 👌⚓

The Brothers at OTAA ⚓🌴

Rated 5 out of 5 stars

As described

As described, very quick shipping. The quality is equal to a much more expensive tie for a fraction of the price.

March 29, 2026
Unprompted review
OTAA logo

Reply from OTAA

G’day Kenneth, you made our day with this stellar feedback, mate! Stoked to hear the carrier pigeons did their job and it’s ace to hear your order came swiftly.

Hearing the quality hit the mark at that price has us grinning, Kenneth, cheers for backing OTAA like a legend. Thanks for the 5-stars, and don’t be shy about spreading the word or swinging by OTAA again when you’re chasing more damn fine gear. 🍺👌

The Brothers at OTAA ⚓🌴

Rated 5 out of 5 stars

A very prompt delivery service and…

A very prompt delivery service and luxury packaged with extra complimentary gift- Thank you very much- Top rated company that really values their customers- Very happy with the tie pin.

January 29, 2026
Unprompted review
OTAA logo

Reply from OTAA

G’day Jan, you made our day with this epic review! Thrilled the carrier pigeons delivered on time and that the tie pin hit the mark. 🌴

Hearing you felt the love from OTAA and our little extras means a lot, Jan, cheers for the 5-star shout and for spreading the good vibes about OTAA. Swing by anytime for more damn fine finds! 🙌⚓

The Brothers at OTAA ⚓🌴

Rated 5 out of 5 stars

Quality service and quality…

Quality service and quality merchandise. I've already received a number of compliments on the necktie I purchased.

March 25, 2026
Unprompted review
OTAA logo

Reply from OTAA

Compliments on the tie are the best kind of validation, Michael. Glad it's getting noticed — that's exactly what a good necktie should do.

The Brothers at OTAA

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