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Otaku.co.uk Reviews 82

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TrustScore 4.5 out of 5

4.7

Internet Shop
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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, often highlighting their unique selection, especially for imported items and rare finds not available elsewhere. Many people appreciate the competitive and reasonable pricing, finding it to be a significant advantage. The ordering process is frequently described as smooth and easy, contributing to a positive overall experience. While most consumers report fast and efficient delivery, some reviewers noted occasional delays in receiving their orders. A few customers also mentioned minor issues with packaging, such as small bumps on items, which they attributed to the delivery process.

What people talk about most

Product

Clients share positive opinions on product, often highlighting the ability to find rare and imported items... See more

Delivery service

Consumers generally express satisfaction with the delivery service, often highlighting quick delivery times... See more

Order

Reviewers express satisfaction with the ordering process, often highlighting the ease of placing orders and... See more

Quality

People report positive experiences with quality. Customers consistently praise the high quality of products,... See more

Price

Users describe positive interactions with price. Many customers praise the great and reasonable prices, often... See more

Based on these reviews

Rated 5 out of 5 stars

Have ordered from otaku.co.uk many times! Fast, accurate, excellent communication and customer service. I have been a customer for 13 years, ordering dozens of books, & have only ever receive... See more

Rated 5 out of 5 stars

These guys are great. Super clear communication, zero issues. Once the item was delivered through imports the delivery to my place was super quick. Also the price is super reasonable. 5 Stars... See more

Rated 5 out of 5 stars

Finding such hidden gems like cds with OSTs from my favourite games is hard, so stumbling upon this website, ordering and receiving responses when I needed them the most was excellent. No more scra... See more

Rated 5 out of 5 stars

Fast, efficient delivery. Very well packaged. Item perfect. Very pleased. Will definitely order from Otaku again. Thank you!!!

Company details

  1. Internet Shop
  2. Book Store

Written by the company

The UK's only dedicated importer of anime and game related art books from Japan. We also sell soundtrack CDs and official Studio Ghibli plushies.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

82 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 4 out of 5 stars

Not bad

Not bad,
Would be better if there are more updates on the delivery

April 8, 2026
Rated 5 out of 5 stars

Never any issues

Never any issues price competitive when considering ordering direct from Japan always arrive either on time or earlier than estimated will continue to use for the foreseeable future

January 19, 2026
Rated 5 out of 5 stars

Good service

It took a while for my order to reach me, because of the holidays. But it arrived safely wrapped and without any issues, and I was informed about the status evey time it changed.

December 29, 2025

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