Otaku Square Reviews 219

First time ordering, sadly I didn't think to look up reviews of this store beforehand. I ordered 48 days ago and I haven't had any updates concerning my order since. It was supposed to ship over a month ago. I sent tickets requesting an update but haven't gotten an answer yet. Live chat does nothing other than post some automated messages in dutch. I'll be forced to chargeback if I don't get an update this week.

Experienced big uncommunicated delays on orders. I probably sent about 6 mails over the past few months about this and other issues, none were answered.

Got the delayed orders a few months later, no problems there. Customer service is a larger problem, right now it's nonexistent.

Good and quick delivery, sadly a bunch of delays before it finally arrived. Still very satisfied.

If I could leave zero stars, I would. Placed an order in September 2020. Over a year later, they still haven't shipped, communicated, or given any indication of why it's 'running late.'

Customer service has ignored my many emails, and the only time I've been able to get ahold of them, they've just gone in circles without ever providing any sort of useful information or solutions.

This was an expensive purchase, so it's a shame that they continue blowing me off rather than doing their job and providing customer service.

0/5 stars.

This website doesn't know how to talk to the customers, all of there customer representatives doesn't know how answer the questions properly and don't know how to give out appropriate answers that the customers wants. Such a bulls* company. Haven't receive my order til now and it's been close to 2 months since I placed my order. SCAM!

"Fine", just "fine." For 3 months I tried to get my order sent to me. It were Kambe's nendoroids. I wrote about this earlier. The letters were ignored, the calls didn't help, the store doesn't sent the figures. I asked Otaku Square to return the money, they prommesed to call back, and didn’t call back. As a result, I was forced to contact my bank in order to return the money through it. Fortunately, the bank took my side, the money was returned in full, and Otaku Square blocked me.
Unfortunately, I still have one more a fully paid order on € 345.60 in this store 2008487evy2ucvby
This is Hatsune Miku Memorial Dress Ver. Since I am blocked, I do not know what happened to my order, nothing was returned for it, no letters about its current status were received.

Pro: the product is brand new and the shipping was safe. I got its box unharmed. The communication is excellent (replies for emails in hours)

Contra: ETA was 25 of Aug and I received it on 15 of Sep.

Item was sold for a relatively low price compared to other online figure stores. Arrived in perfect condition, and was shipped quickly given the circumstances (took less than a month to get to Australia). Much improved compared to the last time I ordered from this seller. Would definitely buy from them again.

Shipping boxes used are cheap. Need to improve. If it was pourting rain out today I am certain the boxes would easily get soaked and penetrate into the boxes of the figures.

Both figure, and mailing box where damaged when it arrived. I would suggest some sort of filler into the box to protect the figure.

I received the product as expected, as described. All went very well which is excellent

This app is a scam i was suppose to receive my item on the 25th of june it's already July and no one from the customer service can even answer my questions about this my order and reference number. This has been so much frustrating for the item you've paid for already.

Hello. I don't know how else to contact you. My reference: 2011421l0ud1lyz1, which I formalized PostNL, for some reason, DHL express was sent. Since DHL in Russia has not accepted any parcels from abroad for more than a year for individuals, my order was deployed back to the sender. I called the DHL and they told me that the parcel was received by the store on June 17th! But no one contacted me! I have been trying to contact the store for a month. I wrote in support, wrote through the site form and here in private messages. I was not answered anywhere.
Apart from Reference: 2011421l0ud1lyz1, I have it fully paid and should be sent in August Reference: 2008487evy2ucvby
PLEASE!!! Contact me to resolve the issue of shipping !!

Very good and suprisingly fast shipping! Thank you?

Very slow and unorganized, the agents do not communicate with eachother about orders and it really hurts their site. Also they will not reach out to you if there is any type of issue with your orders and you will just sit there waiting. Also their shipping prices are crazy. It's totally not worth going over to thier shop, I would rather buy from a second hand scalper than deal with this mess of a shop.

Despite all the delays, the item still arrived in great condition and I was constantly given information through emails for the entire process. Safe and reliable!

I purchased the Hello Brand New World Cardcaptor Sakura anime figure released by GoodSmile Company through Otaku Square in June of 2020. It arrived a year later in June of 2021. Shipping notification was sent from Otaku Square to me, however the tracking never updated that I saw. When it arrived, the exterior shipping box was water damaged and opened due to that water damage, exposing the bubble wrapped figure inside. There was some extra brown paper filler that kept the figure box stable inside the shipping box, and the bubble wrap appears to have protected the figure box for the most part. The figure box is not pristine, collector's grade though. At any rate, Otaku Square sent out the figure appropriately packaged and it somehow got damaged on it's way to me. I assume the figure is ok, as I haven't actually opened it yet. Otaku Square advertised for this figure on mfc.com and that is where I came to Otaku Square through. At the the time I placed my order, GoodSmile Company had already closed their pre-orders, so Otaku Square was helpful in that aspect. Otaku Square also had a competitive price for this figure.

It took a little longer than I expected to get the figure that I ordered but it was worth the wait it is a beautiful two piece figure set.

It is supposed to be shipped on May 7, 2021, but it is now June 10 and I have not heard anything.

It's been delayed for over a month and we haven't heard anything.