I ordered the Komi nendoroid about a year ago and never received it. Now I have no way of filing for the money back because the website is offline.
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See what reviewers are saying
Cannot login to my account + no updates regarding my pre-order. Never buying here again, how do you even mess up your user database? Hope I will receive what I paid for otherwise a lawsuit wou... See more
Fair and Square. They are dealers and they deliver. It can take a big while but then it happens to be an overrun article the producer had problems to come up with. They dont tell you stories about g... See more
Dont preorder here you will probably get scammed out of your money for a year. They: Dont respond to emails. Dont follow Dutch consumer laws. Has barely functional customer support. And deliver... See more
Company details
Information provided by various external sources
Otaku Square is Europe's webshop for anything anime, manga and other Japanese pop-culture!
Contact info
Marsdiep 16A, 8321MC, Urk, Netherlands
- +31850013955
- service@otakusquare.com
- otakusquare.com
First experience of pre-order
This was my first time pre-ordering figures and everything went smoothly. Sure, each figure came later than was expected, but that's just how it be sometimes.
Figures are nice quality, detailed well, and the colloring just hits the spot. I contacted their support services once to ask when the figures will be comming and they replied pretty quickly. All in all very pleased with Otakusquare.
October 14, 2020
The figurine came relatively quick for…
The figurine came relatively quick for shipping from overseas and was in excellent condition. No complaints from me, since one month from order to delivery is actually pretty quick for the figurine industry. Just be aware that if you order from Otaku Store it will take a week or two for the order to ship because of the way they're currently set up.
October 11, 2020
Reply from Otaku Square
Hello Max,
Thank you for your review. A customer service representative has attempted to reach out to you, but was unsuccessful. We will be trying again within 24 hours.
According to our records your order was shipped out on the 23rd of September and delivered on the 8th of October. Is it possible that one of your neighbors took receipt of the parcel?
Do feel free to reach out to us by calling us at +31 85 00 139 55 between 8 AM and 21 AM CEST.
Best regards,
Otaku Square
Got my figure in the mail
Got my figure in the mail, box was damaged on the corner, but other than that, I would HIGHLY recommend this store. Definitely will be ordering from this place more often.
October 6, 2020
Unprompted review
First Purchase
Pre-ordered an item and was pleased to find out it had been shipped out without much delay despite the COVID-19 situation.
Only real downside is that they only accept full upfront payment (no deposits).
October 5, 2020
Unprompted review
Banpresto Mickey Mouse Collection
Items shipped promptly and customer service was responsive!
October 2, 2020
Unprompted review
Great first time experience!
I preordered a figure I had missed on other sites, this was my first time to use OtakuSquare. I'm in the US and amid the preorder verbage of the figure and the current effects of COVID, I wasn't sure I would get it! They answered my questions promptly and my figure arrived in a timely manner, totally undamaged! It was perfect and my favourite addition to my desk!
October 2, 2020
Unprompted review
Happy
Product as described and shipping was efficient. Thank you!
John from USA.
October 2, 2020
Unprompted review
I received the wrong item
I received the wrong item, I am trying to contact them by phone daily but no one answer. I wrote two emails and never received an answer. Just an automatic reply saying that they are busy. It's already one week since I received the wrong item and still no one is taking care of this and is giving me instructions about how to return it and get back my money or receive what I have paid for.
October 2, 2020
Unprompted review
Reply from Otaku Square
Hello Maria,
Thank you for bringing this to our attention.
We will be reaching out to you as soon as possible to see what solution we can offer you.
Our apologies for your negative experience.
Best regards,
Otaku Square
Good experience
Otaku Square site is nice and functional. Packing on shipment was good too.
September 23, 2020
Unprompted review
Figure damage, no response
UPDATE 27 NOV: I still have not received the replacement. I have not heard anything concerning the status of this replacement since. Any attempts to call have resulted in drops, hang-up's, or no information. I have waited over 2 months with a broken figure and have exhausted all support avenues.
The support ticket is 2714.
I just want this issue to be resolved already...please...
—————
UPDATE 29 October: Otaku Square has reached out and offered a replacement. While it did take much longer than I expected, I commend them for responding and making amendments based on customer feedback. I do hope their support system will improve.
—————
A figure order arrived on 11 September and it came with a broken piece. Submitted a ticket on the same day (#2597) and had not heard back since. I've tried to follow up on the 19th (#2625) but still have not heard back from Otaku Square.
Chatting their Facebook page gives me an automated message, and trying to reach their number through WhatsApp (I cannot call directly due to international rates) gives me no answer.
September 23, 2020
Unprompted review
Reply from Otaku Square
Hello Daniel,
We are sorry to hear that you haven't gotten a response from us yet.
Unfortunately our WhatsApp number is not monitored for voice calls, since it can not be connected to our VoIP systems. We are however notified when it's called, and I see that an agent has tried to follow up but was unable to get a hold of you.
We will be reaching out through e-mail as soon as possible.
Best regards,
Otaku Square
Figure arrived damaged
Figure arrived damaged, Otaku Square made it right! Amazing seller!
September 22, 2020
Unprompted review
The package arrives fast and in perfect…
The package arrives fast and in perfect condition.
September 22, 2020
Unprompted review
A good purchase.
A good purchase.
The product was delivered earlier than I expected and in fine condition.
Expectations were exceeded.
September 20, 2020
Unprompted review
My order was delivered pretty quickly…
My order was delivered pretty quickly given the circumstances and the items were in good condition. No complaints. Will consider ordering from here again.
September 20, 2020
Unprompted review
Great Experience
Both orders worked as expected with no hassle. Thanks!
September 20, 2020
Unprompted review
No shipment
No shipment, no feedback, no contact, no money.
I placed an order on Sept 3, ETA - Sept 17. Since then I sent two emails without response ("ticket received" - and nothing happens), and could not reach the seller over FB or WhatsApp. That's all very strange.
Update: got a voice call, refund was promised, still waiting for it.
Update 2: refund just received.
September 19, 2020
Unprompted review
Reply from Otaku Square
Hello Vladimir,
We're sorry to hear that you have not gotten a repsonse from our customer service.
We are currently investigating the matter, and will reach out to you today.
Best regards,
Management
Otaku Square
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Update: We have reached out per phone, and come to a solution with this customer.
If any other customer has a similar experience, please do contact us per phone at +31(0)850013955 between 08:00 and 21:00 CEST.
Great figures
Great figures! :) Thank you!
Please use more paper in the box next time! ;)
September 16, 2020
Unprompted review
Reply from Otaku Square
Hello,
Thank you for your review! I will pass your feedback along to our logistics department.
Best regards,
Otaku Square
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