This is my second order. To say I love this company is probably an understatement. Staff are great, super helpful and have a wealth of knowledge. Items purchased re exactly as described. Very happy... See more
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Review summary
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Spinning chair was exactly as described and delivery was very prompt. Used the "chat" facility on line when ordering and found customer rep extremely helpful and kind. Very happy boy with his new cha... See more
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I am very impressed with my recent purchase from this company. Very prompt and clear communication, I amended my order early on and didn't incur two delivery charges thanks to the quick acting staff.... See more
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I ordered several products from Otavo for my daughter last week and the service was next to none! There was a product missing and I was privately messaged to rearrange my order and everything arrived... See more
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Company details
Written by the company
Otavo is more than a store; it's a community built on the power of sensory experiences. 🖐️👂👀👃👅 We believe every child deserves to explore and thrive, which is why we curate a selection of high-quality, multi-sensory toys and accessories. We're committed to providing families with accessible, Irish-sourced products, ensuring peace of mind and eliminating international shipping hassles. 🇮🇪 Your feedback is invaluable, and we're here to help you find the perfect fit for your child's unique needs. Our mission: to be your trusted partner in supporting your child's growth and development. 🌱
Contact info
Waterford, Ireland
- 0874766285
- hello@otavo.ie
- otavo.ie
4.9
Excellent
218 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I was disappointed with the water mat…
I was disappointed with the water mat one of my kids bit in to it straight away and it opened and all the water and beads went everywhere. I would have expected it to last considering it’s for autistic kids with sensory needs
September 15, 2024
Reply from Otavo
Hi Laura,
Very sorry to hear that this happened. You should have contacted us about this and we would have arranged a replacement for you, we will reach out to you privately now regarding this.
We have not heard of this happening with the sensory mats before, and will pass along any feedback to the manufacturer immediately once we have spoken with you directly.
Thanks so much for choosing otavo.ie to shop with, and we look forward to serving you again in the future.
We are always available if you have any questions, so please feel free to reach out to us anytime via 👉 email, website, social media or WhatsApp 👈
Reply from Otavo
Hi Michelle
Firstly thank you for taking the time to leave us a review, we truly appreciate it.
We are delighted to hear that everything arrived quickly for you, we try our best to get orders into customers hands as fast as is possible.
Thanks so much for choosing otavo.ie to shop with, and we look forward to serving you again in the future.
We are always available if you have any questions, so please feel free to reach out to us anytime via 👉 email, website, social media or WhatsApp 👈
So Helpful and Genuine
Shopped with Otavo at the recent South East Autism Fair and loved the amazing selection of Sensory products, weighted items (especially the weighted elephants), fidgets etc the had with them on the day.
I bought several items, and the quality is brilliant, what was great was speaking to Tina I think her name was about what chewables would best suit my son, they were so helpful. Deffo shopping with them again very soon.
Have recommended them to all my friends.
May 25, 2024
Unprompted review
Reply from Otavo
Hi Theresa,
Thanks so much for leaving us such a lovely review. We loved meeting so many amazing people at the South East Autism & Disability Resource Fair. These fairs are such a brilliant thing for parents, carers, teachers and just about everybody else.
So happy to read that we were able to help you so much on the day, it was so nice being able to chat face to face with so many amazing people. That's why we make a point of attending all these Fairs.
P.S. thanks for recommending us to all your friends 🥰
Thanks so much for choosing otavo.ie to shop with, and we look forward to serving you again in the future.
We are always available if you have any questions, so please feel free to reach out to us anytime via 👉 email, website, social media or WhatsApp 👈
Reply from Otavo
Hi Caroline,
Thank you so much for taking the time to leave us a review, we truly appreciate it and your kind words.
We are delighted to hear that you are loving your recent purchases (we 💙 what you bought, a firm fav here as well).
Glad to see that you found shopping with us enjoyable and that everything arrived quickly to you (we try our best to get orders to customers as fast as is possible)
Thanks so much for choosing otavo.ie to shop with, and we look forward to serving you again in the future.
We are always available if you have any questions, so please feel free to reach out to us anytime via 👉 email, website, social media or WhatsApp 👈
Very fast delivery 👍🏻
August 28, 2024
Reply from Otavo
Hi Rose,
Firstly thank you so much for taking the time to leave us a review, we truly appreciate it.
So glad to hear that everything arrived quickly for you, we try to get orders in customers hands as fast as possible, usually within 24 - 48hrs.
Thanks so much for choosing otavo.ie to shop with, and we look forward to serving you again in the future.
We are always available if you have any questions, so please feel free to reach out to us anytime via 👉 email, website, social media or WhatsApp 👈
Reply from Otavo
Hi Sinead,
Thank you so much for taking the time to leave us a review.
We are so glad to hear that you are happy and enjoying your recent purchases from us, we hope you get hours of fun out of them.
We try our best to get order in customers hands as fast as possible (usually within 24 - 48hrs)
Thanks so much for choosing otavo.ie to shop with, and we look forward to serving you again in the future.
We are always available if you have any questions, so please feel free to reach out to us anytime via 👉 email, website, social media or WhatsApp 👈
Amazing customer service
Amazing customer service, everything is easy to find on the website and delivery is pretty quick, packaging is unbelievable .
July 30, 2024
Reply from Otavo
Hi Kitaa,
Firstly thank you for taking the time to leave us such a lovely review. Your kind words have made our day thank you so much.
We are so happy that you find our site easy to navigate (we are currently working on a new design and layout to launch next year hopefully). I will make sure to pass on your seal of approval regarding the packaging to the team 😉
Thanks so much for choosing otavo.ie to shop with, and we look forward to serving you again in the future.
We are always available if you have any questions, so please feel free to reach out to us anytime via 👉 email, website, social media or WhatsApp 👈
The best in customer service
The best in customer service, we were stuck for ear defenders and otavo went above and beyond, great quality. Tramore based business.
August 3, 2024
Reply from Otavo
Hi Fiona,
Thank you so much for taking the time to leave us such a lovely review, we really appreciate it.
It was a total pleasure to be able to help you out on the day, we always try to help our customers as much as possible, (you were lucky we had Hushee's in stock, they have been flying off the shelves recently).
Thanks so much for choosing otavo.ie to shop with, and we look forward to serving you again in the future.
We are always available if you have any questions, so please feel free to reach out to us anytime via 👉 email, website, social media or WhatsApp 👈
Arrived the next day and product was as…
Arrived the next day and product was as described
July 29, 2024
Reply from Otavo
Hi Margo
Firstly thank you so much for taking the time to leave us a review, we truly appreciate it.
We are delighted to hear that everything arrived so quickly, we try our best to get orders in customers hands as fast as possible.
We hope you enjoy your recent purchase 🙂
Thanks so much for choosing otavo.ie to shop with, and we look forward to serving you again in the future.
We are always available if you have any questions, so please feel free to reach out to us anytime via 👉 email, website, social media or WhatsApp 👈
Excellent experience
recently inquired about an item that wasn't available and the following customer service was fantastic the business went about sourcing the product and got it for me with frequent updates. I found the experience excellent and would highly recommend using this unique business for all your additional needs products. I will certainly be purchasing again in the near future. Thank you guys for my excellent customer experience
July 26, 2024
Reply from Otavo
Hi Trevor,
Wow thanks for your kind words and amazing review, we truly appreciate it.
It was a pleasure being able to help you source the product you were after, and we love being able to expand our range of products with the things you as a parent need for your loved one.
So glad to hear your shopping experience was a pleasant one, and I will be sure to pass on your kind words to the team. We hope you get great use out of your recent purchase, and we are always here to help in anyway we can with and query's you may have.
Thanks so much for choosing otavo.ie to shop with, and we look forward to serving you again in the future.
We are always available if you have any questions, so please feel free to reach out to us anytime via 👉 email, website, social media or WhatsApp 👈
The customer service I received from…
The customer service I received from Killian was just great I.e. I had a query with my delivery address which he rectified for me & my order was posted and received within 24hrs. Well done all.
July 8, 2024
Reply from Otavo
Hi Trish,
Thank you so much for taking the time to leave us such a lovely review, we appreciate it so much.
We were so happy that we could rectify the issue for you, and delighted to hear that the order was delivered so fast.
We hope you get great use out of your recent purchases.
Thanks so much for choosing otavo.ie to shop with, and we look forward to serving you again in the future.
We are always available if you have any questions, so please feel free to reach out to us anytime via 👉 email, website, social media or WhatsApp 👈
Reply from Otavo
Hi Kady
Thanks so much for taking the time to leave us a review.
We are delighted to hear everything arrived Quickly, we try our best to get orders in customers hands as fast as is possible.
We hope you get great use out of your recent purchase, and keep an eye to our future newsletters as we will be expanding that range very soon, and will have introductory offers.
Thanks so much for choosing otavo.ie to shop with, and we look forward to serving you again in the future.
We are always available if you have any questions, so please feel free to reach out to us anytime via 👉 email, website, social media or WhatsApp 👈
Reply from Otavo
Hi William
Thank you so much for taking the time to leave us a review, we truly appreciate all reviews, and peoples feedback helps us shape the business.
Very glad to hear that your experience shopping with us was good and that everything arrived quickly (we do try to get orders in customers hands as fast as possible).
We hope you get great use out of your recent purchases.
Thanks so much for choosing otavo.ie to shop with, and we look forward to serving you again in the future.
We are always available if you have any questions, so please feel free to reach out to us anytime via 👉 email, website, social media or WhatsApp 👈
An amazing Irish Business
An amazing company who have parents of special needs children at the forefront and in their heart, they truly understand the financial burden on parents caring for children with additional needs and go above and beyond to help parents afford the things that we as parents need for our children, Thank you
July 8, 2024
Reply from Otavo
Hi Marie,
Firstly thank you so much for such a lovely review, it is truly appreciated and thank you for being our 100th review 🥰
We try our best to keep our prices as low as possible, we always have a deal or 2 going on the site, and whenever we can pass a saving onto the customer we do. We understand the struggle and where we can help we do.
We hope you get great use out of your recent purchases.
Thanks so much for choosing otavo.ie to shop with, and we look forward to serving you again in the future.
We are always available if you have any questions, so please feel free to reach out to us anytime via 👉 email, website, social media or WhatsApp 👈
Great experience
Was very pleased with the whole process… delivery was so fast. Items were excellent for the cost . Will shop here again
June 25, 2024
Reply from Otavo
Hi Maria
Thank you so much for taking the time to leave us such a lovely review, we really appreciate it.
We are delighted to hear everything arrived so fast (it is our mission to get orders in customers hands as quickly as possible), and that you found the ordering process good.
WE hope you get great use out of your recent purchases, we love what you got.
Thanks so much for choosing otavo.ie to shop with, and we look forward to serving you again in the future.
We are always available if you have any questions, so please feel free to reach out to us anytime via 👉 email, website, social media or WhatsApp 👈
4lb Weighted Sloth
Great customer service - I had a problem with my code and it was sorted in minutes. Really easy purchase and quick delivery. We absolutely adore our weighted sloth. Thank you!
June 23, 2024
Reply from Otavo
Hi Christine,
Firstly it was a pleasure being able to help you that day, and glad we could sort it so fast for you. We are always only too happy to help customers, and thank you for reaching out to us, that's what we are there for.
Thank you so much for leaving such a lovely review, it is truly appreciated, we love getting customers feedback, good and bad (there are no bad reviews, just opportunities to improve) and it helps us shape the business going forward. Delighted to hear that your shopping experience was smooth and that everything arrived quickly (our aim as always is to get orders in customers hands as quickly as possible).
We ❤️ the sloth as well... a firm fav with our customers, and they are just so huggable and the weight is distributed just right.
Thanks so much for choosing otavo.ie to shop with, and we look forward to serving you again in the future.
We are always available if you have any questions, so please feel free to reach out to us anytime via 👉 email, website, social media or WhatsApp 👈
Impressive delivery time
Absolute pleasure to deal with and delivery time was so impressive. Quality of product ordered was excellent, I will definitely be ordering from Otavo again.
June 20, 2024
Reply from Otavo
Hi Antoinette
Thank you so much for taking the time to leave us such a lovely review, we are truly grateful.
We are delighted to hear that your experience shopping with us was pleasurable, and that everything arrived quickly, we always aim to get orders in customers hands as fast as possible.
We hope you get great use out of your recent purchase, they are very good, and feedback on them is always good.
Thanks so much for choosing otavo.ie to shop with, and we look forward to serving you again in the future.
We are always available if you have any questions, so please feel free to reach out to us anytime via 👉 email, website, social media or WhatsApp 👈
The speed of the service was second to…
The speed of the service was second to none. Everything I ordered arrived and is really good quality.
June 13, 2024
Reply from Otavo
Hi Sharon,
Thanks so much for taking the time to leave us a review, it is greatly appreciated. As a small start-up these reviews help us so much not just to grow our brand, but also help us shape the products and services we provide, along with how we process orders etc, so thank you.
Glad to hear that everything arrived so quickly, and that everything is as you hoped.
We love everything you purchased, and we hope you get great use out of everything ordered.
Thanks so much for choosing otavo.ie to shop with, and we look forward to serving you again in the future.
We are always available if you have any questions, so please feel free to reach out to us anytime via 👉 email, website, social media or WhatsApp 👈
Ordered on a Thursday morning and…
Ordered on a Thursday morning and recieved the next day. Ordered a chewie necklace, quality on par with other online stores selling same products at a considerably higher price. Liked the touch of the packaging and printed thank-you card aswell. Will support their business in future.
June 12, 2024
Reply from Otavo
Hi Leah,
Thank you so much for taking the time to leave us such a lovely review, we truly appreciate it.
We try our hardest to keep prices as low and as reasonable as possible for you the customer, especially when prices are going up on everything.
We love the chew you purchased, they are a funky little chew. We have loads of new chews coming soon.
Thanks so much for choosing otavo.ie to shop with, and we look forward to serving you again in the future.
We are always available if you have any questions, so please feel free to reach out to us anytime via 👉 email, website, social media or WhatsApp 👈
1st class online shop and customer service
Otavo is a great site a great variety of products. My daugther loves the hushee ear defenders we have several pairs in different colours. she has several of the fidget toys that get endless use. the site is easy to use. my order is always shipped quickly and arrives packaged so beautifully. Otavo is a first class shop with 1s class products and customer service. cant recommend enough
June 9, 2024
Reply from Otavo
Hi Ruth
Firstly, wow thank you for such a lovely review, your kind words mean so much to us. We love to hear that your shopping experience with us has been so good, and we love to see customers coming back time and time again (thanks 🥰).
Delighted to hear that your daughter is enjoying all the recent purchases, and we love Hushee's as well (very handy when Killian is singing along to the radio 😜). Your daughter has great taste in fidgets, and we are adding more very soon, we are sure she will love them so keep an eye to the site.
Again thanks for such an amazing review. Thanks so much for choosing otavo.ie to shop with, and we look forward to serving you again in the future.
We are always available if you have any questions, so please feel free to reach out to us anytime via 👉 email, website, social media or WhatsApp 👈
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