After wife changing her mind I’ve tried to make contact with them to cancel the order but had no response to either say we were to late and items have been dispatched or they will return payment, very... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Terrible Contact. Tried to change something on order. then i was told order need to be canceled and re-order again, lady on the phone says she cancel it straight away, and as requested i make another... See more
Company replied
Items were ordered over 2 weeks ago and when questioned about the whereabouts, they still have not been able to give me an answer. Absolutely ridiculous customer service and extreme incompetence on th... See more
Company replied
I ordered and paid for numerous items. Sadly they never turned up. I tried ringing the enquiries numbers. But it was never picked up. I checked the address on Google earth and it shows the UK address... See more
Company replied
Company details
Information provided by various external sources
Full wardrobe gives more joy than therapy :) At Other Eden we offer high quality lingerie and fashion clothing from praised European brands. Like the Garden of Eden we offer abundance. With us you will keep your wardrobe up to date with the latest fashion trends and timeless classics. Wide choice of styles and designs, in addition to the everyday essentials, includes variety of exclusive lingerie, sophisticated bridal lingerie, boudoir and erotic fashion, nightwear, shapewear and trendy swimwear. We offer also stylish accessories that will go well with any outfit such as bags, wallets, belts and cases, as well as, trendy items for the winter season (hats and scarves). We concentrate on broadly defined expansion. We are proud to offer worldwide delivery and reliable customer support in 5 languages - English, German, French, Italian and Spanish. We are here to help you - to answer any questions you may have; to give advice on sizing, measurements, styles; to share our knowledge of our items - to help you decide. Welcome to the Other Eden world !
Contact info
49 Hevea Road, DE13 0SH, Burton-on-Trent
- +44 20 3129 1615
- contact@othereden.co.uk
- othereden.co.uk
1.5
Bad
166 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
CHECK SIZE CHART FOR EVERY ITEM AS THE …
CHECK SIZE CHART FOR EVERY ITEM AS THE SIZES are not ACROSS THE RANGE OF ITEMS
October 4, 2017
Unprompted review
Reply from OtherEden
Hi Vanda. Thank you for leaving a comment.
It is true that you should consult the size chart each time. This is because we offer items of various brands - and sizes may simply vary between manufacturers. Moreover, our items follow the EU sizing. The sizes are then converted into other sizing standards (UK, USA, CA, FR, IT) by the manufacturers. That is why it is vital to check provided size charts.
We stress that in the section on our web store called HOW TO CHOOSE YOUR SIZE.
In case of doubt which size to choose, our Customer Support is here to help :) For help with sizing I recommended contacting us via our online chat service (available 7:00 a.m-3 p.m) and providing your measurements.
Monika - Customer Support Supervisor
Other Eden
products with the best quality
products with the best quality. great customer service
September 21, 2017
Unprompted review
You were helpful to me it's hard for me …
You were helpful to me it's hard for me to get bras in the size I need
September 6, 2017
Unprompted review
Bought for a gift and my daughter is …
Bought for a gift and my daughter is really pleased with the fit and design of the bra. Delivery was excellent and arrived earlier than expected
August 30, 2017
Unprompted review
Just what i ordered
Just what i ordered, delivered within a few days.
August 28, 2017
Unprompted review
Nipplex push-up bra
I bought a Nipplex Ismena 02 push-up bra. The delivery was fast (it took only one week from Great Britain to Italy at the middle of August). I chose the size following the chart on the site and the bra fits perfectly.
August 24, 2017
Unprompted review
Pants were good no lines
Pants were good no lines. But I would have needed to get a bigger size for comfort.was offered to return pants. Great site would give it 5 stars
August 23, 2017
Unprompted review
Reply from OtherEden
HI Agnes
Thanks for leaving your comment. At Other Eden we offer 30 day goodwill return policy so please feel free to return it to us for a refund :) I can see that the larger size of the item you ordered is still available (only two left). For more information on returns please visit https://othereden.co.uk/Returns-chelp-eng-34.html
In case of any questions, our customer service team is here for you.
Monika - Customer Support Supervisor
Other Eden
Items were ordered over 2 weeks ago and …
Items were ordered over 2 weeks ago and when questioned about the whereabouts, they still have not been able to give me an answer. Absolutely ridiculous customer service and extreme incompetence on their part.
August 21, 2017
Unprompted review
Reply from OtherEden
Hi Jay
Thank you for your feedback. I am sorry to hear that you are not satisfied with our service. I am sure you will agree that problems with delivery may occasionally happen even with the best courier services. As you already know, your order was unfortunately one such rare instance (and now it has been confirmed that it is considered as lost by the carrier). We are truly sorry for that. Our orders are dispatched by our partnered, third party fulfillment center and we did our best to investigate with them what happened to your order. This has proven to be quite a complex case that needed time to sort out. We issued a full refund even before the parcel got confirmed as lost. Again - please accept our apologies.
Customer's satisfaction is very important to me and our entire OtherEden team.
Monika - Customer Support Supervisor
Other Eden
I wear a size 34i bra and have trouble …
I wear a size 34i bra and have trouble finding bras that fit and are reasonably priced, this was both! Shipping was fast as well. Thank You I will definitely be ordering again.
August 10, 2017
Unprompted review
High-quality items delivered in 24 …
High-quality items delivered in 24 hours as promised.
August 6, 2017
Unprompted review
Very good...
August 4, 2017
Unprompted review
Always happy with the promptness of the …
Always happy with the promptness of the package delivery and all products are what they look and are as explained on the website.
August 4, 2017
Unprompted review
Easy to purchase...quick delivery
August 4, 2017
Unprompted review
Useful multiway bra
Note - paying by PayPal may confuse you as t lists all items as one item and any refunds as 'partial' refunds. Also note emails for correspondence may go into spam.
July 28, 2017
Unprompted review
Reply from OtherEden
Hi Charlotte,
Please be assured that on Friday 07/28/2017 we issued a full refund for the bra that you returned to us.
There were two bras in your order, the price of each was 19,90 GBP. As only one was returned we have refunded 19,90 GBP - which is the full price of that bra. Please feel free to check that with the details of the order that you placed with us.
I would also like to stress that our Customer Service has answered all your incoming messages on the next working day - at the latest. I suspect that the problem might have originated in your e-mail account - please check your SPAM folder (today we have also sent a reply to your e-mail sent on Friday).
Whenever you suspect that there might be any communication problems please remember that you can reach us also via phone or our online chat service (available 7:00 a.m-3 p.m). These are without a doubt the quickest contact options.
If you have any more doubts regarding your return/refund please let us know.
Monika - Customer Support Supervisor
Other Eden
Great selection and very fast service
July 26, 2017
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.