OTP Bank Reviews 44

This bank will remove all acces from your account, including transactions and card payments, when your ID expires.

I was shocked to see I was no longer able to access my money and make payments on the day my ID expired.

Any other bank just notified me to update my details as soon as possible but didn't remove acces to my funds altogether.

What a huge red flag.

Thankfully my liquid assets are with other banks. What a terrible bank.

Terrible bank. They rip you off in any transaction you make. High fees. Limited withdrawals

This bank is a joke, usually I have to wait 34-60 min to pay by cash my rent, today I paid 1800HUF extra for “ cash payment fee”. This is a shame , to charge extra fee for this s*** service.

I am German, but live permanently in Hungary. When my previous Hungarian bank went bankrupt, I ended up with OTP Bank. I opened a checking account there. It actually went normally, as only payments were received and ongoing costs were debited via direct debit.

But now suddenly there is a problem. VISA / debit cards have been issued by OTP Bank for years. This also works for purchases in stores. I am already aware of the difference between debit and credit cards. My account always has more than sufficient funds. Recently I wanted to pay for a flight online with this card. Although the credit/debit card option is offered, payment does not work. At the bank branch I was told that the card was fine. The error would lie with me, with my two computers or with the internet connection. Since this can be ruled out, I contacted the airline. Lo and behold, I was informed that some of the OTP servers are constantly unavailable and that this is why online bookings are canceled. I wrote an email to the OPT headquarters. They obviously don't think it's worth the effort to answer me. I went back to the branch with the answer from the airline. The lady there promises to fix it the same day. Nothing happens. There are probably only incompetent and lazy people in the specialist departments at headquarters who are not interested in solving the problem. In the 21st century, as a customer of OTP Bank, I cannot pay for my Internet purchase online. To those in charge at the executive level: when will you finally notice that the Stone Age is over.
The consequence is that I switch to another bank because I can't rely on such inferior service. If you want to save yourself trouble as a bank customer, don't go to the OTP bank in Hungary.

Addition on February 13, 2024
Today I took the liberty of inquiring about the current status at the OTP branch in Barcs. An English-speaking employee told me briefly and with an unfriendly, snappy tone that the younger employee who was working on the case was sick. I "have to" wait for her to come back to work. After that she left and just left me there. I told her that the only thing I “have to do” is to change this bank. I have never experienced such boorish behavior towards customers. The problem with changing banks are the fees that arise for cash withdrawals (1.2%) and transfers (0.5%). In addition, “account switching service” is not known. All direct debits and standing orders must be created again.

Don't use the bank!! I had huge trouble of closing my private account there.....

oldie but goodie, except in deviseloans and devisemortgages

After 5 years with the bank with zero benefits my account got hacked. It was very clear that was the case but they refused to refund me. They were lazy with their investigation and difficult to communicate with in person and over the phone. They do not protect nor care about they clients.

Unprofessional staff, no-one speaks English, always problems never solutions

The old fashioned bank where you need to visit the bank office in order to do something. Email or phone support just don't work - no one answers. The app is useless: there is a way to view transactions/balance, schedule an appointment in the bank office and that's pretty it. Bank works somehow, but don't expect too much from it.