OTR Solutions Reviews 347

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and quick responses, highlighting that interactions are positive and efficient. Many people appreciate the excellent customer service and the prompt processing of invoices, which helps them manage their business effectively. The service is frequently described as outstanding, with consumers noting the ease and speed of their overall experience. However, some customers also noted issues with payment processes, specifically regarding the timeliness of transfers and unexpected adjustments to factoring fees without prior notice. A few other people also felt that customer service was occasionally subpar, mentioning slow responses or a lack of communication regarding account changes.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Many customers praise the helpfulness and professionalism of... See more

Service

Customers had positive experiences with service. Many reviewers praise the smooth, transparent, and... See more

Customer service

Clients share positive opinions on customer service, with many praising the responsiveness and helpfulness of... See more

Payment

Users describe ambiguous interactions with payment. Many reviewers express frustration with delayed payments,... See more

Response time

People report positive experiences with response times. Customers frequently praise the quick and clear... See more

Based on these reviews

Rated 5 out of 5 stars

Since I've became a otr client it's been a very good experience. Easy to use app for uploading paperwork, quick broker credit check in seconds. Payout in minutes, if no issues with paperwork, even on... See more

Company replied

Rated 5 out of 5 stars

Thank you OTR for always searching for new ways to improve your already great company. I had a Broker back in the late 90's tell me "no one in there right mind gets involved with the trucking industry... See more

Rated 5 out of 5 stars

I just wanted to leave a review for Nichole Corrigan. She has helped me tremendously with a hiccup I was having with my previous team. I love the fact that she actually listens and resolves. As norm... See more

Company replied

Rated 5 out of 5 stars

OTR Solutions provides excellent customer service with every interaction! Processing is prompt and efficient. When I have had problems on my end - they have been quick to resolve them. Everyone I h... See more

Company replied


Company details

  1. Transportation Service
  2. Logistics Service
  3. Non-Bank Financial Service

Written by the company

With over a decade of service in the transportation industry, OTR Solutions continues to provide innovative freight factoring and technology to carriers and brokers while maintaining a strong emphasis on unmatched customer support. OTR's offerings are designed to help businesses of all sizes succeed in a competitive market.From protecting trucking companies with True Non-Recourse Factoring, aiding brokerages in unlocking working capital, providing fuel discounts with the OTR Fuel Card, same day funding options, business banking for truck drivers through OTR Clutch, and exclusive partnerhip deals, OTR Solutions truly embodies the "solutions" name and has one for everyone.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

347 reviews

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Replied to 41% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Best factoring company

Since we started using OTR SOLUTIONS, everything has been smooth and great customer service if they have any issues, they explain clearly what they need and then we get all the problems solved.

October 29, 2025
Rated 5 out of 5 stars

Here’s a polished five-star review

My experience with OTR has been excellent from start to finish. Their team is professional, responsive, and genuinely cares about helping drivers and trucking companies succeed. Communication is always clear, and every interaction feels efficient and respectful. They go above and beyond to make the entire process smooth and stress-free. I truly appreciate their dedication and reliability — highly recommend OTR to anyone in the trucking industry!

October 29, 2025
Rated 5 out of 5 stars

President

For the last eight years, Otr was a great partner for my company. They always was on time. I never have any problem if we have slight issue we can resolve that over the phone, but I recommend Otr Capital highly.

October 29, 2025
Rated 5 out of 5 stars

As your name said it

As your name said it. SOLUTION. It’s been our solution to solve everyday problem in this difficult time for everyone. Thank you for helping so many families like us, more importantly is that is every week. Without your help is impossible to advance quickly in our lives. Thanks for your efforts.

October 29, 2025
Rated 4 out of 5 stars

OTR Factoring Service

Quick factoring services and always answer questions that arise.

October 29, 2025
OTR Solutions logo

Reply from OTR Solutions

Thanks for the great feedback! We’re glad to hear our team’s quick service and support are making a difference. Happy Trucking!

Rated 5 out of 5 stars

Been using for 2 years now

Been using for 2 years now. Payments are always seamless and on time. You're assigned a team that answers right away and makes sure everything is done right for the carrier. Thank you!

October 29, 2025

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