No refund
I'm really disappointed with the customer service I've received from Ottanio. I've been waiting around 3 weeks for a refund but whenever I e-mail or message on instagram I don't get a reply.
January 6, 2026
Unprompted review
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Company details
Written by the company
Scottish independent menswear retailer offering classic and contemporary brands sourced globally. We aim to grow our brand mix by concentrating on highly sought-after items in clothing,footwear, accessories,home and lifestyle.
Contact info
United Kingdom
- ottaniostore.com
3.5
Average
6 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
Great spot for a wide selection of…
Great spot for a wide selection of brands, really helpful staff.
March 3, 2025
Unprompted review
Great shop and the owner is really…
Great shop and the owner is really helpful! Good selection of brands. The shop has a relaxed atmosphere. Highly recommend!!
February 21, 2025
Unprompted review
Fantastic service!
March 7, 2025
Unprompted review
Great selection of menswear
Great selection of menswear, superb customer service - highly recommended.
February 7, 2025
Unprompted review
Amazing staff there to help and so patient with me!
Amazing staff there to help with everything, super knowledgeable and incredibly patient with me which made the experience all the better! Will always look to get my gear from Callum and the crew now!
March 4, 2025
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.