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Review summary

Created with AI, based on recent reviews

Most reviewers were somewhat happy with their experience overall. Many consumers find the service helpful for saving time, especially for note-taking during meetings and classes, and appreciate the summarized transcriptions. People describe the platform as convenient, useful, easy to use, effective, and reliable, with some highlighting positive updates and the overall assistance it provides. However, some people were dissatisfied with the customer service, describing it as non-existent or unhelpful, particularly when issues arise. There are also concerns about the subscription model, including issues with free trials, billing clarity, and difficulties with account management. Additionally, some users reported issues with the app's functionality, such as inaccurate transcriptions, problems with live recording features, and unwanted automatic participation in meetings.

What people talk about most

User experience

Customers had ambiguous experiences with user experience. Many reviewers found the tool incredibly useful,... See more

Application

Reviewers mention ambiguous feedback about the app. While some customers find the desktop app super handy and... See more

Subscription

Consumers express significant dissatisfaction with the subscription process. Many report being unlawfully... See more

Customer service

Reviewers highlight negative aspects of customer service, with many reporting it as non-existent, horrible,... See more

Service

Clients share negative opinions on service, with many expressing deep disappointment due to a lack of... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I enjoy the service that otter.ai provides, although there are a few major drawbacks: - AI chat frustratingly exaggerates what you get for your money. Continuously claiming that it can help edi... See more

Rated 4 out of 5 stars

Otter.ai is a game changer for mental health professionals. Prior to using, I hand wrote notes as patient spoke (did not like having a laptop in my lap). Now I can totally focus on patient and nev... See more

Rated 4 out of 5 stars

I really like the summarized transcription. Amazingly accurate. I do wish it could transcribe Teams calls taken on iPhone, this functionality would be game changing.

Rated 4 out of 5 stars

I am happy with Otter because it saves me a lot of time at university. I play a video and get the transcript and the summary, it saves me a lot of time because I don't have to do manual note taking. S... See more

Company replied


Company details

  1. Software Company

Written by the company

Otter.ai is the world’s leading AI meeting assistant, providing teams everywhere with real-time automated meeting notes, summaries, and action items from in-person and virtual meetings - turning meetings into accessible and actionable data that can be shared across teams and organizations to increase collaboration and productivity.


Contact info

3.1

Average

TrustScore 3 out of 5

549 reviews

5-star
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1-star

Replied to 38% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Otter ai: An Invaluable Tool

Being a forensic psychologist I record my consults using otter. It is extremely accurate and useful. New features keep being added further enhancing the functionality and utility. I have recommended to many colleagues and friends who find it equally useful. I have been using otter Pro since 2022 and find it invaluable.

February 7, 2025
Unprompted review
Rated 5 out of 5 stars

I love Otter, saves me hours a week

I love Otter. It helps me with summarizing my meetings with clients and internal meetings. I have been using it for a few years as a recruiter and it saves me hours a day. It's allowed me to just focus on the conversations instead of if I am capturing everything as I did for years before by transcribing during the meeting.

February 5, 2025
Unprompted review
Rated 5 out of 5 stars

Accuracy of The Message Recorded Audio to Text

I utilized Otter.ai to transcribe a sermon that was previously recorded. I was very pleased with the accuracy of the message, with the exception of scripture references. This is minor to me in transcription. I also like the summary feature and action items. This helps for future series or ideas of the main points within the sermon. Otter.ai gave me the ability to add to the action items, such as a task or note list. Otter.ai is an excellent choice for clergy or public presenters who require audio transcription.

February 5, 2025
Unprompted review
Rated 5 out of 5 stars

Great Program for Transcription & Records Keeping

I've had Otter.ai for a few years now and I have to say it's a must if one needs to transcribe and keep meeting notes. It also has an added bonus of saving my hands and helping me deal with arthritis that has increasingly made it difficult for me to type at full speed with few breaks like I used to. Now I can utilize the recording and transcription features and it really helps keep me productive at the same level I've always had. And this program is intuitive - i.e. the more one uses it the better it gets. It's also much more affordable and user friendly than other programs I've tried in the past, so what's not to love?

Please note I did receive an incentive from Otter for this review, however this is an honest reflection of my use and experience.

February 2, 2025
Unprompted review
Rated 4 out of 5 stars

Great help to writers

I have used Otter for several years. Although there are a few bugs to work out once in a while, the program has been extremely helpful to me in my interviews for writing projects.

January 27, 2025
Unprompted review
Rated 4 out of 5 stars

Must have for Solo Business Owners

I started using Otter hesitantly six months ago, but it has been a game-changer for me as a solopreneur. Before Otter, I struggled to take notes during meetings and often missed important nuances. Otter allowed me to focus on the conversation in real time without worrying about missing any details. After meetings, Otter AI streamlined my sales journaling and helped me analyze progress using the MEDDICC framework.

As we step into 2025, I’ve noticed that some participants feel uneasy about AI chatbots in meetings. To address this, I would highly appreciate a more privacy-conscious approach, such as including a prior message in all calendar invites: "This meeting will be recorded on Otter. If you have any concerns, please contact the organizer." This would ensure transparency and foster a more comfortable environment for all attendees.

January 23, 2025
Unprompted review
Rated 5 out of 5 stars

I use Otter.ai in so many ways in my…

I use Otter.ai in so many ways in my business. Whether it is providing transcripts for my podcast or developing action items from team and client meetings. Otter.ai has opened up my time and helped me and my team on follow-through making us so much more efficient.

January 29, 2025
Unprompted review
Rated 4 out of 5 stars

Otter: an invaluable tool

Otter has helped us immeasurably in discussions about writing a book about a therapists. Working title:
"Duel Journey
--the things I learned
from the people I helped"

Particularly useful are the summaries which invariably capture the important issues as well as action points to keep the project on course and keeping all participants on the same page. (In fact, the summaries usually sound better than the transcripts.)

June 1, 2024
Unprompted review
Rated 5 out of 5 stars

Otter has been most helpful!

Otter has been most helpful!! I'm an Executive Assistant and have always hated taking meeting notes but Otter has made this so effortless and easy, I literally just record the meetings and Otter does the rest perfectly! I don't have to think or guess - it even gives the follow up actions. I'm very happy!!

January 29, 2025
Unprompted review
Rated 5 out of 5 stars

Otter.ai has changed the way i work

Otter.ai has changed the way i work. i love that it can connect to my calendar, but I prefer the ability to separately record a conversation on the app on my phone or iPad. Its then easy to export the summary and or transcript. That being said using the Chat AI feature is great to pullout certain content and workshop ideas or evolve the conversation

January 28, 2025
Unprompted review
Rated 5 out of 5 stars

I use Otter.ai to transcribe classes…

I use Otter.ai to transcribe classes for my students. It has been such a great tool and my HS students appreciate and even take the tool further into college.
Students are able to get a summary of the class (which is especially useful when they are absent), make questions about the class and even create quizzes for them to practice what they have learned. My school sponsors the yearly subscription with plans to extend it to the staff.

I also use it to transcribe meetings so that I can focus on the meeting and not taking notes.

If you are an educator, this app is going to change how you teach and how your students learn, so I highly recommend it.

Note: I hereby confirm that this review reflects my honest opinions, findings, beliefs, and/or experiences with Otter; and this review was provided as part of a promotion from Otter.

January 27, 2025
Unprompted review
Rated 5 out of 5 stars

A god sent of an AI tool

A god sent of an AI tool, I wish I tried it sooner!
As someone working flexibly and having loads of virtual meetings, Otter has simplified so many processes in my work life that I have now started to use it in my personal life too!
I love the recording function for in person meetings and phone calls, Otter transcribes my convos, gives me a summary and an action item list. You can even ask questions and the system provides useful prompts for this at the end of the recording.
I absolutely love this tool and I've been recommending it to anyone!

January 27, 2025
Unprompted review
Rated 5 out of 5 stars

Where has Otter been all my life!

I've been using Otter for about a month now and it has been fantastic! It's there when you need it and stays out of the way of interruptions. It's there for every meeting and takes all the notes for you which allows you to stay focused on your meeting topics. Once the meeting ends Otter recaps all your notes and sends them every person on call which saves them time as well. I love the fact that I can refer back to the notes whenever I want, and it shows everyone that was on the call in case I need to follow up with them on any topics. This is simply marvelous!

January 26, 2025
Unprompted review
Rated 5 out of 5 stars

Efficient and accurate

Utilizing Otter.ai for my meetings ensures we can be efficient as possible and focus on staying present in the meeting. We have the assurance that our notes will be kept accurately.

September 23, 2024
Unprompted review
Rated 5 out of 5 stars

Great experience!

What makes my experience great with otter is that it allows to rest my arm have a disability. I can still get all of mine notes and assignments done. I can still be a part of meetings and run a meeting successfully. Thank you so much for this assistive technology that allows me to still get my work done.

January 9, 2025
Unprompted review
Rated 2 out of 5 stars

Great idea, terrible customer service.

Tried Otter.ai free for a tool to help me with educational work. Initially it did what it says and the idea is great. However, I had an issue with the amount that I used (which I had initially not realised and no fault of Otter.ai), but it wouldn't allow me to access audio or transcript without paying for the tool. I contacted customer services on several occasions for urgent support, but after a week still no reply. Really disappointed. Great idea, terrible customer service.

January 20, 2025
Unprompted review
otter.ai logo

Reply from otter.ai

Thank you for sharing your feedback, and I sincerely apologize for the issues you’ve experienced. We’ve requested your information to investigate the matter and resolve it as quickly as possible. As soon as we have your details, we’ll get to work on addressing the issue immediately.

We’re committed to making this right and truly appreciate your patience.

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