OttOmobile Reviews 15

I was sent the wrong models. It took over a month and 100s of emails back and forth to finally receive my actual cars. And it was by miracle otherwise I probably would be out of pockets.

It is a shame they have unique models especially for a french cars collector. However the customer service is awful Ive never in my life experienced such poor service.

Ive had to force the social media manager to get the customer service to reply to my email about the mistake they made, it took three weeks to receive a return label and then once I sent them back the courier kept them in their depot and there is noway to get in touch. The otto customer service replies in a very vague way, you will be lucky to get a reply and if you do it’s usually a question that you answer and they never follow back on it. Luckily the delivery department is much better and I was lucky to obtain their email address and they sorted me out. I would rather recommend you buy the model off eBay instead even it costs more at least you know what you are getting otherwise it’s really a matter of luck.

The model car arrived damaged. Ottomodels’ Customer service offered a nuisance type of refund (a few euros), which I did not accept; customer service refused to take the model car back or ship a new one. I was told to ship it back at my own cost. It took three weeks of messages to finally come to an unsatisfactory solution. I understand that we, in the United States, are spoiled by stellar customer service; however, if you are going to be selling internationally and into the US market, then raise your standards of customer service a couple of notches… or just don’t sell here at all.

I am still waiting a opel astra h gtc opc and heard nothing back very dissappointing