Oudh Shop Reviews 

463
•
TrustScore 4 out of 5

4.1

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Rated 1 out of 5 stars

Very light last for 30 minutes only smell Shower Gel I don't recommend it at all customer service didn't do anything I contacted them, especially since I already reached out and got no response... See more

Company replied

Rated 5 out of 5 stars

I was given a bottle of Rose Vanilla perfume from Oudh Shop. It's a beautiful perfume with notes of rose, jasmine & vanilla. It's long lasting too and smells wonderful & very sophisticate. I would def... See more

Company replied

Rated 5 out of 5 stars

What i like the most is Royal Mail delivery once you've ordered its on the way. Only done a few anfar fragrances at moment and a few more are coming soon. I aaked for a few recomendations too via... See more

Company replied

Rated 5 out of 5 stars

I Purchased the new Dubai Chocolate Perfume which was Delivered with Excellent Customer Service and a Friendly Approach. The Perfume itself was Packaged really well with a Beautiful looking Bottle. Th... See more

Company replied

Company details

  1. Perfume Store
  2. also in
  3. Cosmetics and Perfumes Supplier
  4. Flavours, Fragrances and Aroma Supplier

Written by the company

Oudh Shop is your premier destination for authentic, high-quality oud perfume and fragrance products. We specialize in pure agarwood (oud), luxury perfumes, and bakhoor, sourced from trusted regions across the Middle East and Asia. With a deep passion for tradition and excellence, our mission is to offer customers timeless scents that evoke elegance, spirituality, and cultural richness. Whether you're a connoisseur or new to oud/oudh, Oudh Shop promises a memorable olfactory experience and exceptional customer service with every purchase.


Contact info

4.1

Great

TrustScore 4 out of 5

463 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 24 hours

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4.1

All reviews

(463)

33 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Only received half my order

Only received half my order. Very dissappointed! Tried contacting the company numerous time via all contact methods available, however received no response back!

January 11, 2024
Unprompted review
Rated 1 out of 5 stars

This people are scamstars

This people are scamstars. I ordered an item and they gave a reference number from royal mail which never worked at any time even after 10days. The website phone number does not work and even when you email them they do not respond. Prevent shopping from this website.

February 24, 2024
Rated 2 out of 5 stars

Nice products, OK dispatch times, Zero customer service

The items I ordered arrived fine, but one item was damaged in the shrink wrapped box, having a cracked top, broken lid and detached spray nozzle. Attempts to contact the company regarding the damaged item have resulted in zero replies despite trying every avenue available (email, telephone, website, Facebook). The other items that weren't damaged are lovely and smell great.

December 28, 2023
Rated 3 out of 5 stars

Shaky start...

I had a bit of difficulty with my order, it took just under 4 weeks to come (ordered on 24th November, finally arrived today 21st December) I sent 2 emails to the seller but they don't seem to respond to them. I found phoning to be the best way to contact them. The first time I rang them they didn't pick up and there's no answerphone either, but they did ring me back that evening and said they would look into my order, I didn't hear anything more for a few days so I rang again and this time the lady answered the phone, was very apologetic and said she would send it out that day, it then arrived 2 days later (today) I'm happy with my purchase and the price I paid for it but not really sure what happened to make my order so late. Things happen though and it's a busy time of year so I may try them again and see if things run more smoothly next time.

December 21, 2023
Unprompted review
Oudh Shop logo

Reply from Oudh Shop

We heard you!!! Thank you for sharing your feedback and for your patience. We sincerely apologise for the delay and inconvenience caused with your previous order. We’ve listened to your concerns and have since improved our system — all orders are now dispatched via Royal Mail Tracked 24 (1-day shipping) for faster delivery. We’ve also added a dedicated phone line and ensure prompt email responses to provide a smoother experience. We truly appreciate your understanding and hope to serve you better next time.

Rated 3 out of 5 stars

Slow Delivery

Order process/system was good. The delivery commitment was second class via Royal Mail. Had an update from the Oudh Shop to say it was shipped on 30 Nov but parcel didn’t arrive till 8 December. The www address is for the Uk but think they may be located off shore.
The products are nicely packaged but don’t know how nice the scents are until they are opened at Christmas!

November 28, 2023
Oudh Shop logo

Reply from Oudh Shop

We heard you! Thank you for your feedback and for shopping with us. We sincerely apologise for the delay you experienced with Royal Mail. We’ve now upgraded our shipping service to Royal Mail Tracked 24 (1-day delivery) to ensure faster and more reliable service. We’re a UK-based company, and all orders are dispatched directly from our UK fulfilment centre. We’re glad you liked the packaging and hope you’ll enjoy the fragrances once opened.

Rated 3 out of 5 stars

delivery

We ordered and it said that it would reach to us in 3-4 working days and it came extremely late - almost a week later. packaging was good but delivery was extremely disappointing

November 24, 2023
Oudh Shop logo

Reply from Oudh Shop

We have upgraded our delivery!!! Thank you, A.D., for your feedback and for giving us a try. We’re very sorry your order arrived later than expected. We’ve since improved our delivery process — all orders are now sent via Royal Mail Tracked 24 (1-day delivery) for faster service. We’re glad you were pleased with the packaging and appreciate your patience as we continue to improve.

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