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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Many customers expressed significant dissatisfaction with the products received, often citing issues with quality, such as damaged or faulty items, and incorrect products being delivered. The customer service was frequently described as unhelpful, unresponsive, and difficult to reach, with many people reporting a lack of resolution for their problems. Consumers also encountered numerous problems with their orders, including missing items, issues with returns and refunds, and a general lack of accountability from the company regarding these concerns. Some people also felt that the service quality, particularly after-sales support, had declined over time.

What people talk about most

Product

Reviewers express significant dissatisfaction with the product quality. Many customers report receiving... See more

Customer service

Reviewers highlight negative aspects of customer service, expressing significant disappointment with how... See more

Order

Users describe negative interactions with order. Many customers report receiving incorrect items, with... See more

Service

Customers consistently note negative experiences with service. Many reviewers express disappointment, citing... See more

Quality

Consumers find quality to be negative. Many reviewers report receiving damaged items, such as a coach brand... See more

Based on these reviews

Rated 1 out of 5 stars

Worse experience ever, i ordered online, they made a mistake and send me the wrong item and when i called to complain they kept telling me we are checking and get back to you and they never did, eac... See more

Rated 1 out of 5 stars

Ounass is scamming customers! My worst e-commerce experience. I returned my order with multiple dresses inside. At first they said they didn’t receive one dress, then they claimed it is damaged a... See more

Rated 1 out of 5 stars

Awful customer service! Ounass lost a pair of leggings from my return and blamed it on me! Ridiculous for such a huge company to drag the customer for 3 weeks through the process and not refund 28... See more


Company details

  1. Clothing Store
  2. Children's Clothing Store
  3. Men's Clothing Store
  4. Women's Clothing Store

Information provided by various external sources

Ounass UAE is the Middle East’s Definitive Home of Luxury. Discover the best local and international designers for women, men and kids.


Contact info

1.6

Bad

TrustScore 1.5 out of 5

214 reviews

5-star
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1-star

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Rated 1 out of 5 stars

Selling fake products…

Have now received several fake products from this site which has been reported and confirmed by the original brands.

Dont buy ANYTHING from this site since you most likely get a cheap fake product!!!!!!

July 5, 2022
Unprompted review
Rated 1 out of 5 stars

Stay away from this site

Stay away from this site. They took my money and the order transaction failed and they said there is no order from your account.I checked with the bank and they confirmed that they took the money.

June 29, 2022
Unprompted review
Rated 1 out of 5 stars

The dress looks made of China not a…

The dress looks made of China not a luxury dress , I have receive my dress used, with very stinky smell and without iron.
After 10 mails and calls the out come of the deal is 0, terrible experience, I will never recommend, it is a wast of money and time. Not worthy.

June 14, 2022
Unprompted review
Rated 4 out of 5 stars

Very Fast and Efficient

The website had plenty of variety, I didn't like the shipping cost though.. and they don't have alot of discounts nor free bees However overall experience was great.

Items came in a great packaging and the next day delivery. They do take care of shipping the items in excellent condition.

April 24, 2022
Unprompted review
Rated 1 out of 5 stars

Terrible system of return

Terrible system of return. Ounass keeps advertising how they can deliver an item in 2 hours, but instead of that, please fix your customer service on exchanges. When you advertise on your website that an item (shoes) should be ordered in our usual size (using your size guide) yet the item is far too small, you should have a system whereas the customer can just have one size larger sent to them asap and take the small one back. Same item, same price, same colour - within your two hours or even same day or even next day. But instead I had to jump over 10,000 hoops to get a human to talk to me only to be told I have to return the shoes WAIT TWO WEEKS for the refund to hit my account, then buy another pair!!!! What an absolute inconvenient way of running an online business! Most inconvenient and most primitive. I have returned the shoes and will not buy any other. With Ounass just buy things you don't have to return, like candles, or lipticks...seems they still have a long way to go in making it more convenient for the customer. Right now, it seems all about convenience to Ounass. Very disappointed.

April 20, 2022
Unprompted review
Rated 1 out of 5 stars

Very disappointed!!!

Was excited for my first order. It came less than two hours from the time I ordered it online. Very disappointed to received my item with only dustbag and I was told that they received the item from gucci with only dustbag! The item that I received also showing stitches imperfection and I have to wait 2-3 days to get the replacement. Not happy at all!!! This is going to be my first and last!!!! Order # POU031209921

March 5, 2022
Unprompted review
Rated 5 out of 5 stars

Thank you Ounass for saving me.

Thank you Ounass for saving me.. it was my friend birthday and I forgot to buy her a gift.. Someone at the office mentioned Ounass and I was amazed by the super fast delivery and their gift wrapping.. Thank you Ounass for saving my Day 🖤

February 24, 2022
Unprompted review
Rated 5 out of 5 stars

Outstanding service ♥️

Loved the fast delivery and the premium packaging of my order.
The Gift note was just perfect 🎁💯🥰
I can truly call it "Home of Luxury"♥️
Thank you Ounass for making my day

February 24, 2022
Unprompted review

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