ŌURA Reviews 4,142

The customer representative was very attentive listening to the issues that I had and the course of action that I had taken before my call. He did a remote sign in doing a functionality scan then determined the issue and provided a solution.

I have used the Oura ring for 4.5 months. During that time, I have experienced almost nonstop technical issues. While on wifi and in the most optimal conditions, the ring stops syncing, stops collecting data, stops connecting, won’t track sleep, won’t track stress, etc. Every time I contact customer support I’m waiting either 12-18hrs for email, or an hour on multiple holds on chat. Then a few weeks ago the ring stopped working 50% of the time and the battery died around 30-40% per day. I spent around 20hrs total communicating with customer service, troubleshooting all the issues until they finally admitted the issue wasn’t going to be fixed because my ring was defective. After I complained long enough, they said they would send a new ring. I spent over an hour back and forth and on hold giving them the additional necessary information for them to send the new ring. I received the new ring the next week in a flat envelope, no protection, instructions, etc. just a ring in a small plastic envelope like I purchased it from Temu. Of course, after hours of confirmation, it was the wrong size. I spent another hour explaining this to customer service, who then informed me I would need to drive 40min to a fed ex (I live in a rural area) to drop off their mistake. I won’t be doing that. I’m done with Oura and will purchase from another company with products that work and customer service that is timely and appropriate. This is beyond ridiculous, please buy something else unless you enjoy this type of relationship. Disgusted.

Hi, I own oura ring 3 gen. for almost 2 years. Last week I noticed some problems with my battery. Oura support team solved my problem immediately after I contacted then. Great support!!! Really good customer experience.

My Oura ring suddenly stopped working due to battery issues and I was worried I’d have no help due to being outside the warranty window but when I emailed support and Gus who helped offered me several options one of which included upgrading to the newer model with a discount that I happily took. I am so thankful Oura’s team had my back even when the warranty expired. This experience definitely turned me into a loyal customer and I’ll always turn to Oura for my health and life tracking needs!

I’ve truly enjoyed my experience with the Oura Ring. I’m by no means a fitness fanatic, but I was struggling with sleep and wanted more data to better understand what was going on.

After a year of using the ring, I can honestly say it’s made a real difference. I’m sleeping better and have even lost 71 pounds. Having those daily insights helped me make small, consistent changes that really added up over time.

What really took my experience to the next level was the superb customer service. The team responded promptly and went above and beyond to be accommodating, which made me feel valued as a customer.

I’m a proud Oura member and plan to continue using it. Highly recommend to anyone looking to better understand their health, especially if sleep is a struggle.

The customer service is amazing and so helpful. They are always eager to help and they truly stand behind their product.

I love my Oura ring, I’ve had it for over a year now and it’s help me to understand my body and my sleep pattern.

My ring recently had an issue with batterie, it wouldn’t survive the night and I would get no sleep data, I contacted Oura customer service and within minutes I had a replacement ring in the post, and they sent me the upgraded ring as mine is the older model.

I couldn’t have asked for a better experience all around. If you’re hesitating this is your call to get yourself a Oura ring 🫶🏻

Too many updates causing ring to not connect. Very annoying

I had an issue with my Oura ring and it was resolved so quickly by their support team. I was always kept informed of where my request was at, and within a day a replacement ring was sent. Very impressed with the service and their understanding, as the ring has become a daily tracker which I wear 24/7.

I’ve been an Oura user for about a year and a half, and I’ve always loved my Gen 3 ring. Recently, it developed a battery issue, so I reached out to customer support — and honestly, I was blown away.

Since the Gen 3 is no longer produced, they immediately offered me a free upgrade to the Gen 4. No hassle, no back‑and‑forth, just a clear and generous solution. When I realized the sizing felt slightly different on the new generation, I contacted them again. Every single time, the replies were super fast, warm, and incredibly helpful. They sent a sizing kit, handled exchanges effortlessly, and shipping was always impressively quick.

It’s rare to find a company where the product is great and the customer service is even better — but Oura absolutely nailed it. Their team consistently went above and beyond, and it genuinely made me feel valued as a customer.

I was already a fan of the ring, but after this experience, I’m officially a loyal Oura user for life.
Exceptional service — truly one of the best customer support experiences I’ve ever had.

They are amazing at Oura!!! My original ring was under going some issues so I coached support for help. They ran a diagnostic test and sent over a new ring as soon as possible. A few months later my new ring started experiencing issues. I brought it up and the immediately replaced the ring and gave me 3 months free for the membership. This is so kind and the support is the best. Love Oura!!

Bought the Ring 4 and after a round trip of 30 miles to collect it from Currys, started the process ( as I've done before with a Apple watch) of installing the app and registering so I could set up an account and use the ring.
Several hours later - after being unable to log in and receiving messages such as "Something went wrong and this log in link is invalid please try again error code....." which I repeated 6 times and after no success then found that the robot chat line was absolutely useless .
I then tried to speak to an actual person( you have make an appointment) only to be told "sorry no appointments are available, try again later!"
So this morning I did only to get the same unhelpful and pleased with itself message
I will now be making another 30mile round trip to return the ring tommorrow.
I had overcome my aversion to their subscription thinking it would mean better service.
I was so wrong
Buy anything but Oura

The support provided by Oura, even though my equipment was out of warranty, was fantastic!

I am highly satisfied with the high quality of service and extremely swift responsiveness I have received.

Really serious company that looks after each customer. I had a problem with the battery ring and they solved the issue immediately.
Theresa was really helpful.
Best customer service ever!

I found a ring. I tried multiple times to contact your customer services as you say on your website to help return the ring to its owner.

You AI script doesn’t connect with anyone. It doesn’t allow calls or display a phone number.

This high priced ring could have been returned by me to the owner had you been willing to engage in any meaningful way. You want my email address etc which I’m not prepared to give you. Your customers should leave you for your terrible and excremental performance.

The result is what? Well I can’t ID the owner with you. The owner cannot get the ring without me, and you don’t care to engage at all.

So, customers of Oura, that ring is in the bin. Multiple hundred of pounds of someone’s money all because you idiots can’t answer any comms. A business that doesn’t want people to contact them.

Well done you.

My ring stopped syncing and after trying all troubleshooting advice online I contacted via the chat option. Within minutes they had logged into my ring and advised there was a fault and they would send me a new ring. I have had my ring for over 2 years so to have this offer of immediate replacement was so appreciated as they are very expensive as I am in Australia and I couldnt have afforded to replace. I absolutely will continue to recommend to friends and family even more than I already do!

Oura has not only a great product, but their customer service is top notch as well. I have lost over 100# and my current ring no longer fits. I contacted customer service as I had paid for a full year of data tracking and was wondering if I could get a refund. I have lost my job and really couldn't affor a new ring right now. They got back to me and offered me an unbeatable deal on a new ring or a full refund of my payment. Even though I am unemployed I couldn't say no to the offer. I loved my Oura Ring and the data it gave me so I am super excited to be able to continue.

Oura support responded and remedy my issue very quickly

Excellent customer service!!
My battery started to go low. I called them. They took care of the problem very quickly sent me out a new one because I was still under the warranty. Customer service was excellent very kind very professional and it took only 11 minutes to get everything done very proficient.!! I love this company and I love my ring.