Unfortunately my parents’ home burnt down last year. But with Branch Insurance’s help, they’ve been able to navigate through these trying times, and will be moving into their rebuilt home over the nex... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Suzzie was the best insurance agent I've ever dealt with ever. She was very informative, extremely patient and kind. She made sure all the information needed was transparent. I became ill during the... See more
Branch auto claim processing is very fast, prompt and transparent. Both the adjustor and the Total loss team has been very reachable both via calls and text and closed the whole thing in 2 weeks (majo... See more
Company replied
James Duncan was a delight to work with . Out of a stressful and unfamiliar experience James made it at least palatable to deal with. I had previously never heard of Branch Insurance and they are... See more
Company details
Written by the company
Easy-to-buy home and auto coverage, returning insurance to its original intent: being a force for communal good.
Contact info
20 E. Broad St., Ste. 1200, 43215, Columbus, United States
- 8334272624
- info@ourbranch.com
- ourbranch.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My experiences with Devon Brook has…been Excellent
My experiences with Devon Brook has been great/excellent over the many years I have been with Branch. She has become a virtual family member and we appreciate her much!
Great experience
Knowledgeable , kind, fast , explained things so I could understand as a customer.
Bait and switch with their low intro rate.
Beware of this company; they will offer you a low introductory rate and double it the following year. Most people won't notice since it's paid by their mortgage company. It's a shady and disgusting business practice. I feel sick that I was being billed $5500/year and didn't notice for years. Stay far away from this company.

Reply from Branch Insurance
GREAT EXPERIENCE
I felt very valued as the agent worked very long and hard to accommodate me and my needs. I have referred this agent to several other people who are in need of finding a better policy.
Ignacio was very informative and…
Ignacio was very informative and helpful! You are lucky to have him as an employee!
Thank you!
Very good helping very good
hey, looking very good insurance company I liking good guys
Monica is an exceptional employee in my…
Monica is an exceptional employee in my humble opinion. I spent my career in retail grocery and gave lectures on hiring and retaining good help. Monica is the kind of employee you keep!
I signed up in early December for auto…
I signed up in early December for auto insurance. It was a great rate and I pre-paid my home and auto for 6 months. A month into it I get a message I am getting charged 10 percent on my auto insurance for not signing up for the tracking device on my car. No one would help me out with removing this charge and it was NOT DISCUSSED AT ALL!!! I am needless to say not happy and will NOT be renewing
Branch is insuring me for home loan.
Branch is insuring me for loan amount on my home. Necessary for good standing with loan company, enabling me to stay in my home with no issues!
Michelle did great job getting me a…
Michelle did great job getting me a great rate on home and auto bundle.
Thanks Michelle for doing tour research that saved me a bundle :)
I could not get to the signature page…
I could not get to the signature page initially. I had to wait until the next day. I haven't read the documents but it's telling me the process is complete.
Courteous
Courteous, thoughtful and efficient. Alexandria was wonderful and went to great lengths to accommodate my needs. I can't thank her enough. She saved me lots of money and I'm so grateful!!
So glad we were recommended to Branch
So glad we were recommended to Branch. Devon was extremely helpful patient and pleasant.
Thank You
STELLAR SERVICE - MS. ALEXANDRIA
Ms. Alexandria we extremely patient and did a fantastic job explaining things to me. She is the BEST person to get assistance from pertaining to insurance. We, who are not in the insurance business have zero idea about insurance and now with Alexandria's help, I feel confident I learned so much more then I thought I would ever know about homeowners insurance specifically. You have a true asset in Alexandria and her representation of your company is absolutely stellar! Thank you, Alexandria for all your help. Mrs. Cook MT
I was referred to Devon by a family…
I was referred to Devon by a family member and she has been just AWESOME every time I had questions and helping with getting auto insurance.
The rep Alexandria was very helpful in…
The rep Alexandria was very helpful in finding an affordable policy! Five star service!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







