Eugene helped me', 'Problem solved by Eugene', 'Thanks to the Escalation team')
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The team/store is very accommodating but unfortunately it cost me a lot since it was overseas that's the reason I cancelled my membership. But then again thank you.
Its huge Scam!! They display to clsim Free gift and when proceeding they have deducted 30 usd and 26 usd without any consent. When asked they say its gift card purchase which cannot be refunded. I... See more
Even though we had a misunderstanding, customer service was Great! Their response was immediate, and they are processing my request to resolve it very fast. Thank you!
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A review about ourdecorcomfy.com
I would not want to shop on this site.
Ann contacted me today
Good customer service
Good customer service and excellent care will quick response 👍
"Mason was helpful and made my…
"Mason was helpful and made my experience smooth and easy."
I had not intended to join this site and my bank was charged, I had to go online to get it cancelled.
Escalation team is in touch and helping…
Escalation team is in touch and helping to resolve the issue. Emily really helped me a lot with this matter.
Alero is in touch and helping to…
Alero is in touch and helping to resolve the issue.
Problem solve
Thank you so much for the quick response in handling and resolving issue, also thank you so much to the Escalation team for keeping in touch and helping resolving the issue. I truly appreciate it.
Accommodation
The team/store is very accommodating but unfortunately it cost me a lot since it was overseas that's the reason I cancelled my membership. But then again thank you.
Money is being transacted from account…
Money is being transacted from account without my knowledge consecutively and I would like it to be refunded please
Good service and experience with Ann.
Good service and experience. Good customer support. Thank you Ann.
Thank you Eugene.
Thank you Eugene.
Much appreciated your assistance,really appreciate your speedy response.
Great products.Thank you.
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