OurMoneyMarket Reviews 

380
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 368 reviews, reviewers overwhelmingly had a great experience with this company. Many consumers frequently highlight that the friendly staff is exceptionally helpful and efficient, guiding everyone smoothly through each stage of the process. People deeply appreciate the remarkably fast response times, clear communication, and overall simple digital experience when managing their personal loan applications entirely from home. However, some reviewers noted particularly frustrating issues with extremely long wait times on the phone when trying to speak with customer support. A few other people also felt that communication became extremely difficult and totally unresponsive once the official contract was successfully signed.

What people talk about most

Staff

Users describe positive interactions with staff, praising the team for providing professional, courteous, and... See more

Customer service

Consumers find customer service to be positive, highlighting friendly and helpful staff who make the process... See more

Service

Reviewers highlight positive aspects of service, often praising the professional, courteous, and impressively... See more

Response time

Clients share positive opinions on response_time, highlighting quick approvals and prompt communication from... See more

User experience

People report positive experiences with user experience, highlighting that the entire process is quick,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing experience. So fast, efficient and extremely helpful. From initial enquiry to approval, no more than a couple of hours. So helpful as im not computer savvy. Guided me through to the final pr... See more

Rated 5 out of 5 stars

Customer representative Zafir is a credit to the company. He helped me understand what was happening and what I needed to do. He explained each step along the way and problem-solved a couple of m... See more

Rated 5 out of 5 stars

I have found this whole experience very easy and straightforward. I only applied last night and within less than 24 hours, I am pre approved. Elliot was very helpful and outlined the terms of the loan... See more

Rated 5 out of 5 stars

Aryan and Ameeksha were really helpful finalising the process and stayed on the phone while I uploaded documents. They were very friendly and made the whole process stress free. I would recommend omm... See more


Company details

  1. Non-Bank Financial Service
  2. Alternative Financial Service
  3. Car Finance and Loan Company
  4. Finance Broker
  5. Loan Agency

Written by the company

OurMoneyMarket provides simple, low-rate, personal loans to help Australians make their next big idea a reality. We provide loans so you can buy a car, go on holiday, renovate your home, consolidate debts, whatever it is that you need. Apply online in minutes and have funds deposited as soon as the next day.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

380 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.5

All reviews

(380)

348 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

If I could rate a zero I would

If I could rate a zero I would. Don’t waste your time. Approved for an unsecured personal loan at 11.95% then advised “oh! Sorry this should have been secured!” Spoke to some broker who then offered $55,000 unsecured at an interest rate of 18.95%, a broker fee of $2,000 and an application fee of $695. Have made a complaint via their preferred channel and have heard nothing. Just go to a reputable place and not these loan sharks.

February 9, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic

Fantastic, very helpful. Very quick turnaround. Zafir was awesome to deal with and very friendly. I would definitely recommend

February 4, 2026
Unprompted review
Rated 5 out of 5 stars

Great fast service

Great fast service. Team is extremely nice and very knowledgeable. The process from start to finish was extremely easy and fast. Thankyou team for all the hard work you do :)

January 29, 2026
Unprompted review
Rated 4 out of 5 stars

Aster was an amazing support

Aster was an amazing support, she assisted me to gather my documents (I think she could tell I was confused and wanted to sort it out) she was patient and very kind. Her service was nothing short of amazing…and I had a lot of questions! I’m thankful for her help. She kept a calm persona and I felt listened to!

January 22, 2026
Unprompted review
Rated 5 out of 5 stars

Friendly, prompt and responsive

Friendly, responsive and i feel like they really worked with us and what we needed. Was able to offer alternatives also . Really couldn't be happier with the service and outcome. They made this process so much easier for us. With the initial help of Jake and Divyanshi and then Jen for absolutely doing the most for me and what I needed. Thank you

January 22, 2026
Unprompted review
Rated 5 out of 5 stars

Commendable

I’m quite satisfied with the service I received from Ahmer. He handled the conversation professionally and made me feel valued as a customer. He’s calm, easy to talk too and clearly explains everything I needed to know and needed to do. Hope we get more customer service like him. He’s commendable.

January 22, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing experience

Amazing experience. So fast, efficient and extremely helpful. From initial enquiry to approval, no more than a couple of hours. So helpful as im not computer savvy. Guided me through to the final process. Better than any lending facility I've used in the past. Highly recommend. Chrissy Warner

January 21, 2026
Unprompted review
Rated 1 out of 5 stars

I had high hopes when I applied for a…

I had high hopes when I applied for a personal loan and sent through the final paperwork on January 13, but I’ve been left feeling deeply frustrated and disappointed.

During that waiting period, I was without a car, which made it incredibly challenging to manage my daily responsibilities, especially with two young kids to care for. I was drawn by their promise of fast approval and a seamless process, but my experience has felt anything but that.

On the morning of the 21st Jan, I went to pick up my new car, only to be informed that no funds had been received by the dealer. The stress of navigating transportation issues with young children has been overwhelming, and then to face another two days without a vehicle. This situation is simply unacceptable.

I reached out after the dealer denied access to our new car requesting an expedited settlement, or else I would need to reconsider my options with another finance provider. It’s disheartening that it took this threat for you to respond within an hour.

January 21, 2026
Unprompted review
Rated 5 out of 5 stars

Thank you

Jake and fernanda were both extremely helpful and had great communication skills. The whole process was easy and quick.

January 17, 2026
Unprompted review

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