Oushk Pharmacy Reviews 775

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 127 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service and the highly supportive and knowledgeable staff. People frequently highlight the professional, friendly, and efficient service, noting that the team goes above and beyond to assist with queries and provide ongoing care. However, some customers also mentioned issues with orders and delivery services. A few people reported delays in receiving their orders, unfulfilled deliveries, or problems with defective products. There were also occasional concerns about the clarity of communication regarding order processing and delivery timelines.

What people talk about most

Customer service

Consumers generally express satisfaction with customer service, highlighting the helpfulness and efficiency... See more

Staff

People report positive experiences with staff, highlighting their helpfulness, professionalism, and... See more

Service

Customers had positive experiences with service. Many reviewers consistently praise the excellent and... See more

Order

Customers consistently note ambiguous experiences with order. While some reviewers praise timely deliveries,... See more

Delivery service

Clients share ambiguous opinions on delivery service. Many customers praise timely deliveries, quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Oushk Pharmacy are amazing, so supportive, helpful and reachable, I messed up booking something yesterday and today !!! Natalie was there at the end of Whatsapp in no time at all, nothing ever seems t... See more

Company replied

Rated 5 out of 5 stars

Look no further, amazing customer service, great ambassadors who really help you along on your GLP1 Journey. It’s so incredible how much Oushk customers and staff become like family. Just what you nee... See more

Rated 5 out of 5 stars

Always helpful, knowledge is fabulous, care is second to none and have happily been a client since 2024. Really feel safe with their knowledge and care and check ins, they make sure your health come f... See more

Company replied

Rated 5 out of 5 stars

Fantastic pharmacy, I’ve been using them since November 24. Have had several interactions with different team members who are all extremely supportive and helpful, nothing is a problem for them to s... See more

Company replied


Company details

  1. Online Pharmacy

Written by the company

At Oushk Pharmacy, we believe healthcare should work for all. Our range of products cover a variety of conditions, and our discreet service allows you to to have a consultation with a medical professional from the comfort of your own home. Our service empowers you to make the best choices and find a treatment that works for you.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

775 reviews

5-star
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Rated 5 out of 5 stars

I've been very impressed with Oushk

I've been very impressed with Oushk, the service is professional & thorough. Pricing is fair & transparent. Medication has arrived quickly with tracking updates & very well packaged. They offer lots of options for maintenance. Although I have not needed pharmacy or dietary, advice I know that service is available too.

October 1, 2025
Unprompted review
Rated 1 out of 5 stars

Used to be good when they started

Used to be good when they started. Now they are concerning. 600% profit but still expensive. Bullying between customers. A ten-point enforcement notice from the regulator. Highly unprofessional lead pharmacist who treats it like a girls night out not a business. Prescribing to people with eating disorders. Refusal to acknowledge negative opinions. No thanks.

September 27, 2025
Unprompted review
Oushk Pharmacy logo

Reply from Oushk Pharmacy

We’re very sorry to hear about your concerns and that your experience with us hasn’t met expectations. As a registered online pharmacy, we take professionalism, patient safety, and ethical practice extremely seriously.

We want to assure you that all of our services follow strict regulatory and clinical standards, and every prescription is reviewed carefully by a qualified prescriber to ensure suitability and safety. That said, we completely understand how important trust is, and we’re sorry if we’ve fallen short for you.

We’d really like the opportunity to look into your feedback in more detail and address your concerns directly. Please contact us at info@oushkpharmacy.com and a member of our pharmacy team will be happy to help.

Kind regards,
The Oushk Pharmacy Team

Rated 5 out of 5 stars

Absolutely delightful company to deal with ❤️

Absolutely delighted with the service I have had from OUSHUK.
Placed my order over the weekend, consultation Tuesday and pen delivered today.
Chilled and well packaged.
Price was good for Mounjaro as well.
Previously ordered with Curate for 6mths, 27 day delay in sending a pen out but happy to have taken my money!

Wouldn't hesitate to recommend OUSHUK ❤️

September 11, 2025
Unprompted review
Rated 1 out of 5 stars

Awful company

Awful company. Avoid. Don’t communicate. Give your medication to others despite being ordered and paid for, for a month leaving you without your medication. After being with this company for over a year, I thought that they were genuine. Sadly they have cashed in on the weight loss medication bandwagon and are out of their depth

September 10, 2025
Unprompted review
Oushk Pharmacy logo

Reply from Oushk Pharmacy

We’re very sorry to hear about your experience and that you’ve been left feeling disappointed after being with us for so long. That’s not the level of care or reliability we ever want to provide.

We’d like to reassure you that all medication is dispensed safely and in line with pharmacy regulations, and we’re reviewing this situation internally to understand what went wrong and how we can prevent anything similar from happening again.

Thank you for taking the time to share your feedback it’s really important to us and helps us improve the service we provide.

Kind regards,
The Oushk Pharmacy Team

Rated 1 out of 5 stars

Don’t deliver on paid for date

Delivery date paid for (£6.99) and specified as the 30th August (4 days ago). It is now September 3rd and I have heard nothing and had no delivery. I raised a ticket/customer service issue on the 30th and have still heard nothing….

August 30, 2025
Unprompted review
Oushk Pharmacy logo

Reply from Oushk Pharmacy

Hi,

We’re truly sorry to hear about your experience and the delay with your order. This is not the level of service we aim to provide, and we completely understand your frustration. If you could please send us a new email or call us directly on 0161 503 3731, our team will be more than happy to look into this urgently and provide the support you need.

Best
Oushk

Rated 5 out of 5 stars

Only just joined as a customer and…

Only just joined as a customer and considering the difficult time with USA putting up prices; they still had time to answer my queries and questions fully and have been very responsive and helpful.

August 22, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service always

I’ve been with oushk for probably over half of my journey now, i have lost almost 9 stone and they have been fantastic both service wise, never had a problem with deliveries and approval is always prompt, when I’ve needed to access support the groups and communities have been helpful and I’ve always had amazing response times from the support lines, i feel this pharmacy takes such extra care with providing newsletters on different things you might experience when on the weight loss meds, and i was very surprised but thankful when i did my last form and I let them know what my side effects were and upon approval received an email with advice on those specific side effects. The pharmacies attention to detail when it comes to actually caring about results of patients is something I’ve seen nowhere else, and I find it very helpful that Hira attends tiktok lives to answer questions and give advice. All round so thankful to have come across oushk!

August 24, 2025
Unprompted review
Rated 5 out of 5 stars

Always a great service

Always a great service, even with current situation they put their patients first.

Got my order today with a slight delay but understandable as the situation with price changing in September.

Thank you for always having a great service even in difficult times!

August 21, 2025
Unprompted review
Rated 5 out of 5 stars

Consistent, honest, reliable

This is a small, independent company that puts customer care, fairness and transparency at the very heart of their operation. Truly refreshing and I don’t hesitate to recommend them.

August 21, 2025
Unprompted review
Rated 5 out of 5 stars

Very safe and trusted …

After verifying & consultations they provide a safe and secure service
Ordering is hassle free and you get guidance from this organisation
They are by far the safest I have used in relation to weight loss medicine

August 10, 2025
Unprompted review
Rated 1 out of 5 stars

I am so disappointed customer service…

I am so disappointed customer service is zero
They are not helpful at all
Even I have been told not to increase dose I have lost money even I told my weight was stuck i need to increase dose but they refused i didnt have any side effects everything was okay also i get reply after 2,3 days also the doc had said he will write on my prescription but there were no notes at all

July 25, 2025
Unprompted review
Oushk Pharmacy logo

Reply from Oushk Pharmacy

Hi Syeda, we’re very sorry to hear about your experience and the frustration this has caused. We always aim to provide clear communication and timely support, and we apologise if we’ve fallen short in your case. Please reach out to us again by email or call us directly on 0161 503 3731 so we can review your prescription details and provide the right support as quickly as possible.

Best
Oushk

Rated 5 out of 5 stars

OUSHK continue to deliver great service

I’ve been with Oushk from the get go of my WLI use and continue to be reassured by their professionalism and customer service focus. I ordered maintenance supplies following the price hike and asked for my delivery to be changed to a different provider and despite the flood of emails they must have in their inbox was impressed that the delivery was changed and confirmation sent less than 24 hours of the request.

August 17, 2025
Unprompted review
Rated 5 out of 5 stars

I made an enquiry to this pharmacy…

I made an enquiry to this pharmacy regarding my order and within an hour a very helpful staff member called Tanya had answered my query and dealt with it. I was extremely happy with the service and the response completely put my mind at rest. This is the second time I’ve contacted this company and their customer service has been outstanding and answered my emails really quickly. Would highly recommend.

August 13, 2025
Unprompted review
Rated 5 out of 5 stars

Very happy

I'm really happy with the service they provide and their customer service. They are always letting customers know of the latest developments in the field, such as the weight verification call, which was so easy to book. At first I thought, oh no, I don't want to do this lol but then I was happy that they are following the industry rules, and the girl that took the call was really nice. So I am very happy with their service when you hear such scary stories about people getting their prescriptions from shady sources. Thanks!

August 1, 2025
Unprompted review
Rated 5 out of 5 stars

A really helpful company who go above and beyond

A really helpful company who go above and beyond. Always available for queries. First class service when it comes to delivery. Really happy with them. Had a recent weight verification call with Angela. Was spot on for time, quick and efficient. Well done Oushk

July 23, 2025
Unprompted review
Rated 4 out of 5 stars

Oushk have been great

Oushk have been great with thier order service and quick on delivery. Only rating 4 stars as been waiting responce to a query I asked over 5 days ago. But I 100% reccomend oushk.

July 15, 2025
Unprompted review
Rated 5 out of 5 stars

5* company

5* company, excellent service and easy to deal with offering support throughout. I had my weight verification today with Angela Moyo, she was very friendly and professional and makes you feel at ease.

July 22, 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service. Straightforward process to order medication and book consultations etc. Competitive pricing and brilliant maintenance options on weight loss injections.
Had a weight verification call today, quick and easy and an important step is ensuring I continue to use WLI safely. Angela was friendly and efficient and the system worked perfectly.

July 21, 2025
Unprompted review

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