Oushk Pharmacy Reviews 775

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 127 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service and the highly supportive and knowledgeable staff. People frequently highlight the professional, friendly, and efficient service, noting that the team goes above and beyond to assist with queries and provide ongoing care. However, some customers also mentioned issues with orders and delivery services. A few people reported delays in receiving their orders, unfulfilled deliveries, or problems with defective products. There were also occasional concerns about the clarity of communication regarding order processing and delivery timelines.

What people talk about most

Customer service

Consumers generally express satisfaction with customer service, highlighting the helpfulness and efficiency... See more

Staff

People report positive experiences with staff, highlighting their helpfulness, professionalism, and... See more

Service

Customers had positive experiences with service. Many reviewers consistently praise the excellent and... See more

Order

Customers consistently note ambiguous experiences with order. While some reviewers praise timely deliveries,... See more

Delivery service

Clients share ambiguous opinions on delivery service. Many customers praise timely deliveries, quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Oushk Pharmacy are amazing, so supportive, helpful and reachable, I messed up booking something yesterday and today !!! Natalie was there at the end of Whatsapp in no time at all, nothing ever seems t... See more

Company replied

Rated 5 out of 5 stars

Look no further, amazing customer service, great ambassadors who really help you along on your GLP1 Journey. It’s so incredible how much Oushk customers and staff become like family. Just what you nee... See more

Rated 5 out of 5 stars

Always helpful, knowledge is fabulous, care is second to none and have happily been a client since 2024. Really feel safe with their knowledge and care and check ins, they make sure your health come f... See more

Company replied

Rated 5 out of 5 stars

Fantastic pharmacy, I’ve been using them since November 24. Have had several interactions with different team members who are all extremely supportive and helpful, nothing is a problem for them to s... See more

Company replied


Company details

  1. Online Pharmacy

Written by the company

At Oushk Pharmacy, we believe healthcare should work for all. Our range of products cover a variety of conditions, and our discreet service allows you to to have a consultation with a medical professional from the comfort of your own home. Our service empowers you to make the best choices and find a treatment that works for you.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

775 reviews

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Rated 5 out of 5 stars

Amazing service

Amazing service, staff friendly, easy to navigate website. Prompt process and fast delivery to which you can have delivery at a day that suits you in advance.
Thank you 😊

January 4, 2025
Unprompted review
Rated 5 out of 5 stars

Oushk Pharmacy, great professional service

Oushk Pharmacy, great professional service, easy and straight forward prescriptions and purchase of Mounjaro. They always deliver on time, even when ordered a few weeks in advance (take advantage of their offers). Great prices, packaging and service, will continue with them on my weight loss journey… thanks M

January 4, 2025
Unprompted review
Rated 5 out of 5 stars

Moved over to this provider as I wasnt…

Moved over to this provider as I wasnt satisfied with my old one I was recommended oushk by a friend
And they have not disappointed very speedy approval delivery on time
The overall service is very impressive will definitely be sticking with oushk

January 4, 2025
Unprompted review
Rated 5 out of 5 stars

Oushk Pharmacy are Amazing!

Oushk are second to absolutely none out there. Absolutely excellent Customer Service and I was a customer complaints Manager. They work all hours and are directly involved with their patients on a level I have not seen before. They offer a choice of deliveries, the ability to select your own delivery day. Do articles blogs, live videos. So much service. I will not be going anywhere else.

November 24, 2024
Unprompted review
Rated 5 out of 5 stars

Consistently good service

I reviewed before, but just had to give another 5 star, for yet another flawless processing and delivery from Oushk and DPD. It is very helpful that I can choose my day of delivery to suit my diary, and DPD reliably deliver within the 1-hour slot they advise on the morning of the delivery day. Today, my ice block in the Puffin packaging was still frozen solidly, thus keeping my medication in mint condition.

I had requested a personal video consultation before placing this order, as I wanted professional advice due to a slight change in my personal circumstances. All my questions were answered satisfactorily by the prescriber, and I was given some very useful extra nutrition tips. I am delighted with the personal service Oushk provide to their customers, it is second to none 🙂

November 23, 2024
Unprompted review
Rated 5 out of 5 stars

Thoroughly recommend Oushk as my…

Thoroughly recommend Oushk as my pharmacy. Fantastic support and great information, finally a company that cares about you and your health. Hira is amazingly supportive and really listens. Ordered my medication it was delivered by RM within 48 hours. Any doubts get in touch with Oushk you will feel as I do they are the one for you.. thank you team Oushk

November 23, 2024
Unprompted review
Rated 5 out of 5 stars

The support has been invaluable

I moved to Oushk Pharmacy after hearing positive feedback from others on social media. I have been on a weightloss journey for the past 16 weeks. I am now reaching goal weight and I wanted a pharmacy I could trust to support me and that wouldn't just drop me when I needed them the most. I am so glad I found Oushk, they have a Facebook support group which both Hira and Bilal manage and respond to questions , which feels reassuring and helps decrease anxieties around my weightloss journey. The website is easy to use and you can book consultations too, if you need a more in depth chat. I defintely feel that Oushk consider my needs as an individual, rather than just generic responses which makes me feel more than just a number to them.

It is evident how passionate Oushk Pharmacy are about educating people around weightloss and their maintenance plans are so clearly based around making long term life style change, it's not just about medications. I certainly will be staying with them for the rest of my journey and beyond.

Being able to choose my delivery day is a huge bonus , as I work full time so I never have time miss a delivery!

If you are looking for a reliable , friendly service then look no further, you've found it. I would defintely reccomend Oushk Pharmacy.

November 15, 2024
Unprompted review
Rated 5 out of 5 stars

Really great service received

Really great service received. Timely Royal mail deliveries with ice packs still intact.
The number you can WhatsApp always come back to you within a good time frame also.
Great personal service considering they are a fast growing business I feel.

November 21, 2024
Unprompted review
Rated 5 out of 5 stars

A pharmacy with heart that cares

I have been a costumer of Oushk pharmacy for the past 4 months.During this time I have received alot of support in my journey and personally can't praise them enough for their costumer service and how reachable and transparent they are at all times. If you looking for a Pharmacy with heart OUSHK is certainly THE ONE.

November 21, 2024
Unprompted review
Rated 1 out of 5 stars

I used to be a loyal customer

It has recently became clear that their recent claims around new marketing activity, made in their dedicated support group, are misleading (at best).

There is a serious issue with a lack of transparency regarding incentives they are paying to TikTok influencers. These influencers are also within the support group and attempt to shut down anybody criticising the approach, without admitting they are a paid influencer working with Oushk.

Oushk also failed to always match promotions/offers for loyal customers until being called out (two occasions within days of each other) leaving me feeling misled and undervalued.

Oushk are increasingly prioritising partnerships with TikTok influencers over long-standing customers. It feels like the company is shifting its focus to social media trends and flash-in-the-pan influencer deals, rather than the customer base that had supported them for so long.

This kind of behavior undermines trust and loyalty. It’s disappointing to see a Oushk abandon its core customers in favor of chasing the latest online hype.

If you're looking for a supplier that values integrity, transparency, and long-term customer relationships, I would advise looking elsewhere.

November 21, 2024
Unprompted review
Rated 1 out of 5 stars

Broken trust

Broken Trust! Not a fan of referrals and this company was not open about content creator codes or discounts, until it came to light via a content creator. Not a great customer experience now and the trust is gone.

November 19, 2024
Unprompted review
Rated 1 out of 5 stars

Not the experience I chose them for

Started journey with Oushk choosing them due to care, trust, non referrals model, transparency and preferred USP of the business.
Unfortunately, the recent revelation around their marketing practices has put me off continuing with them as my preferred provider.

November 16, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service!

Another great delivery from Oushk via DPD. My medication was delivered on time, full tracking, and the package still chilled. Easy to order online and good value for excellent service. Thank you!

November 13, 2024
Unprompted review
Rated 5 out of 5 stars

Friendly supportive pharmacy

Friendly supportive pharmacy. Not the cheapest but the personal touch outweighs the higher price. So glad I switched providers for my weight loss journey.

November 2, 2024
Unprompted review
Rated 5 out of 5 stars

Planning for future Mounjaro maintenance

This my fourth provider for Mounjaro. My reason for turning to Oushk is that they clearly reference maintenance on their website. As someone who has successfully lost (and then regained) 6-10 stones 4 times in my life, I know I will need help once I get to goal. The order process for straightforward, approval within the 24-48hours quoted and delivery within 24 hours of approval. Happy to have made the switch.

November 1, 2024
Unprompted review

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