Arranging insurance for my granddaughter and had a problem with the website saying there was an error. A call to Charlie soon sorted the problem. I like the on screen ID so he can see what you have... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Disgraceful , lying and misselling of annual policies. If you return for more than 14 days two weeks to UK your insurance becomes invalid despite the fact you need cover abroad for less time.... See more
Company replied
Bradley was super helpful and explained how I can change my policy, causing me no stress!
Company replied
I used Outbacker for my solo travelling around Asia for 5months. I made two claims, which totalled around £600. I provided the details, and they only asked for some extra evidence on the second c... See more
Company details
Information provided by various external sources
The Outbacker Travel Insurance product range has been designed to reduce the price of long haul and backpackers travel insurance without cutting down on the cover! We believe that you deserve to have a quality backpacking insurance policy to protect you on your travels, which is why our cover has been carefully constructed to provide you with specialised backpacker travel insurance that fits your travel needs.
Contact info
3.7
Average
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great insurance policies
Great insurance policies, response from staff is so fast if you ever have a questions. I decided to travel further than originally planned so asked if I could upgrade my policy to cover that place and it was so easy and hassle free due to the amazing work of the staff at outbackers. Thank you so much!
March 18, 2024
Unprompted review
Very helpful call handler
Very helpful call handler . Easy and quick to sort out some changes for my son
March 13, 2024
Very friendly interface with staff
Very friendly interface with staff. Have previously used this insurance company and had no problem settling a claim
March 6, 2024
Reply from Outbacker Insurance
Thank you for reviewing our services, we’ll pass your feedback onto Nicky to let her know you are happy with the service she provided.
I also wanted to thank you on behalf of Outbacker for taking the time out of your day to leave feedback. Feedback from customers such as you is what allows our team to improve and provide the best possible service to our customers.
We wish you will have a great time during your trip.
Professional and efficient customer service
Phone was answered quickly. Person who took the call was professional and helpful.
March 1, 2024
Easy to navigate t…
Easy to navigate the website and look through the terms and conditions and select the necessary additions for my policy.
February 25, 2024
Customer Service
We had specific questions about the policy coverage and adding alternative authorised contacts to discuss the policy and were very satisfied with the prompt response that put our minds at rest
February 20, 2024
Very polite
Very polite, and efficient customer service on behalf of Roozbeh. My issue was sorted within a minute.
February 19, 2024
Reply from Outbacker Insurance
Thank you for reviewing our services, we’ll pass your feedback onto Roozbeh to let him know you are happy with the service he provided.
I also wanted to thank you on behalf of Outbacker for taking the time out of your day to leave feedback.
Feedback from customers such as you is what allows our team to improve and provide the best possible service to our customers.
Impossible to get in touch with anyone.
February 15, 2024
Reply from Outbacker Insurance
Thank you for your review.
While our emergency medical support is available 24 hours a day, all other services are provided Monday to Friday, 9am to 5am (UK time).
If you need to speak to sales or customer service, use the details at https://www.outbackerinsurance.com/contact.php - e-mails are usually answered within 1 working day and calls within 5 minutes.
If you need to register a claim the best way is to do so online via our customer zone, you can also do so via phone (in the hours noted above) - see https://www.outbackerinsurance.com/claims.php for more information.
Polite, Responsive Customer Service
The customer representative responded quickly and provided me with the answer that I needed. Polite, responsive customer service.
February 6, 2024
Unprompted review
Good customer service
Quick response time, very helpful and informative.
February 1, 2024
Unprompted review
Helpful and efficient
Tomas was so incredibly helpful and Outbackers were really reasonable with our ask. I can highly recommend Outbackers.
January 22, 2024
Unprompted review
Reply from Outbacker Insurance
Thank you for reviewing our services, we’ll pass your feedback onto Tomas to let him know you are happy with the service he provided.
I also wanted to thank you on behalf of Outbacker for taking the time out of your day to leave feedback. Feedback from customers such as you is what allows our team to improve and provide the best possible service to our customers.
Quick easy phone call
Quick easy phone call with a friendly, helpful voice able to confirm my query quickly, putting me at ease. Thank you Charlie!
January 19, 2024
Reply from Outbacker Insurance
Thank you for reviewing our services, we’ll pass your feedback onto Charlie to let him know you are happy with the service he provided.
I also wanted to thank you on behalf of Outbacker for taking the time out of your day to leave feedback. Feedback from customers such as you is what allows our team to improve and provide the best possible service to our customers.
Add additional cover to policy
Wished to add additional cover to my policy and they made it very easy and looked at all options for me. Easy to add on for the rest of my trip whist travelling. Very helpful and good service.
January 18, 2024
Great experience booking travel…
Great experience booking travel insurance for my daughter. The person i spoke to you was very friendly and knowledgeable, was able to answer all bar one of the the (many) questions I had. The question they weren't sure about they consulted with colleagues without leaving me on hold indefinitely and came back with the information I needed. Not had experience of the claims service but hopefully it will be just as efficient.
January 16, 2024
Great experience in purchasing the…
Great experience in purchasing the policy, sales advisor was excellent and helpful.
January 10, 2024
Really friendly and helpful
Really friendly and helpful - Nicky was fantastic and made the process really understandable and smooth!
January 9, 2024
Super helpful and clear
January 8, 2024
Communication and paperwork is…
Communication and paperwork is excellent; only just taken insurance out so no experience of claims process
December 30, 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.