I used Outbacker for my solo travelling around Asia for 5months. I made two claims, which totalled around £600. I provided the details, and they only asked for some extra evidence on the second c... See more
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Disgraceful , lying and misselling of annual policies. If you return for more than 14 days two weeks to UK your insurance becomes invalid despite the fact you need cover abroad for less time.... See more
Company replied
I used Outbacker for a 7 month trip to Australia. During this time I had to use the Australian medical system a number of times due to a potentially serious condition. Fortunately the tests/scans gav... See more
Went with Outbacker for travel insurance to cover my working holiday and encountered a situation where I needed to amend my policy to include winter sports after already arriving abroad. Tomas and Zyr... See more
Company details
Information provided by various external sources
The Outbacker Travel Insurance product range has been designed to reduce the price of long haul and backpackers travel insurance without cutting down on the cover! We believe that you deserve to have a quality backpacking insurance policy to protect you on your travels, which is why our cover has been carefully constructed to provide you with specialised backpacker travel insurance that fits your travel needs.
Contact info
3.7
Average
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Easy insurance and never had any…
Easy insurance and never had any problems - great price, will definitely book with them again!!
June 1, 2022
Excellent quick response from Jake and…
Excellent quick response from Jake and customer service colleagues.Not 5 stars due to significant increase in costs to extend policy for short period
May 30, 2023
They are scamming me out of gadget…
They are scamming me out of gadget insurance. I paid for it, but they're not paying up. Website is rubbish, impossible to search for anything
May 29, 2023
Reply from Outbacker Insurance
Thank you for your review.
We have contacted Davies (the gadget claims handler appointed by the insurer of your policy) and they have informed us that they could not find any submitted claim. They have logged the claim on your behalf and have been trying to call you on your registered phone number on the 2nd and 7th of this month but have been unable to reach you, they have also emailed you accordingly. Please check your inbox and reply to their email, or you can call Davies at 0345 074 4828 to proceed with your claim.
If you need any further assistance, please let us know.
Quick and easy
Quick to get through to the person I needed. She was friendly and Easy to deal with, I made the changes to my policy that were needed within minutes which is reassuring when on the other side of the world. Great experience with Nicky
May 23, 2023
Reply from Outbacker Insurance
Thank you for reviewing our services, we’ll pass your feedback onto Nicky to let her know you are happy with the service she provided.
I also wanted to thank you on behalf of Outbacker for taking the time out of your day to leave feedback.
Feedback from customers such as you is what allows our team to improve and provide the best possible service to our customers.
second time i have used this company
second time i have used this company . Online process clear and easy to book. Easy to clarify over the phone with head office too
May 19, 2023
Professional and informative
Anca was very professional and at the same time she put me at ease. She listened attentively to my query and she asked questions to fully understand my needs.
She gave me all the information I needed and made sure I was ready for my trip.
Thank you again
May 18, 2023
Reply from Outbacker Insurance
Thank you for reviewing our services, we’ll pass your feedback onto Anca to let her know you are happy with the service she provided.
I also wanted to thank you on behalf of Outbacker for taking the time out of your day to leave feedback. Feedback from customers such as you is what allows our team to improve and provide the best possible service to our customers.
Reply from Outbacker Insurance
Thank you for reviewing our services, we’ll pass your feedback onto Anca to let her know you are happy with the service she provided.
I also wanted to thank you on behalf of Outbacker for taking the time out of your day to leave feedback. Feedback from customers such as you is what allows our team to improve and provide the best possible service to our customers.
Brilliant
Really easy to navigate the site and work out what I was insured for. Very clear and easy to manage
May 7, 2023
Heartless & money grabbing!
My best friend of 10yrs and travel companion died suddenly whilst in Australia this week. I spoke to outbacker about what cover I had for flying home/ending my trip early, and after some toing and froing they decided I wouldn't be covered as he isn't deemed a 'close family member'. He was like a brother to me. This week has been the worst week I've ever lived through and not only have they declined to offer any assistance, they also told me that if I did fly home to attend his funeral, my insurance would be void after a total of 14 days (including travel days). Absolutely heartless money grabbing company who are supposed to be there for you when the worst happens!!
April 28, 2023
Unprompted review
Reply from Outbacker Insurance
Thank you for your review and for bringing this to our attention.
We are sorry to hear you have had a bad claims experiance and we've investigated with CEGA (the claims handler appointed by the insurer of your policy) to understand why your claim was declined. It appears that they did not consider your friend to be a travelling companion as they didn't fly out at the same time as you. We don't feel this is a sufficient sole measure to define a travelling companion, and, have asked them to reconsider if they meet that criteria based on how you travelled together once you reached Australia.
I understand they are now reconsidering your case on this basis. If once they have done so you continue to be unhappy with their decision please let us know so we can investigate on your behalf further.
Please note while the policy does normally allow a maximum break in cover of 14 days in the UK we can in exceptional circumstances (such as this) extend this if you contact our customer services team.
very quick response and super helpful
very quick response and super helpful, thank you!
April 27, 2023
Bradley was super helpful on the phone…
Bradley was super helpful on the phone with sorting out an insurance policy. He also had some great advice from when he had been travelling and passed them over to ensure I have the best experience possible, I can’t thank him enough for his time and assistance!
April 26, 2023
STILL stuck in Thailand.., AVOID this company
Following up on my previous review. We are still stuck in Thailand, have no firm date on reparation. They do not seem to have enough doctors or maybe they are just inept. They do not work 24 hours it is just answering service which is quite frankly pointless. I was promised confirmation of our return details yesterday but nothing and the problem is we were supposed to be flying home yesterday!! They messed it up and we are still stuck here with no end in sight. My daughter needs to be assessed in the UK with regards to her injuries but they do not seem at all bothered.
AVOID this company it is too stressful.
Not sure how they get the review star rating!!!
April 18, 2023
Unprompted review
Reply from Outbacker Insurance
Thank you for your review.
We have reviewed your case with CEGA (the assistance company appointed by the insurer of your policy).
While we understand that your daughter wished to be repatriated as soon as she left hospital this was a complex case where she had been in hospital for a month due to a motorcycle accident.
While you did make CEGA aware of provisional fit to fly date, they advised that any repatriation was dependent on the availability of a medical escort as she required a doctor on board the aircraft, it was slightly delayed beyond normal due to a bank holiday in Thailand. It was further complicated by a number of amendments to the repatriation plan being required to ensure she did not experiance any discomfort during the repatriation.
I understand she was repatriated to the UK three days after leaving this review.
Great and prompt customer service
Great and prompt customer service! Muskaan has helped me out lots regarding different matters and when it was too expensive to add on winter sports for a few days (due to the policy requiring that I paid for the remainder of my policy rather than the few days that I needed it) they were not only very honest regarding this but also pointed me in the right direction.
April 12, 2023
Unprompted review
Very easy to deal with
April 10, 2023
Tom was not only polite but very helpful
March 24, 2023
Really helpful person on the phone
Really helpful person on the phone, found a cheap price too.
February 24, 2023
Still waiting for a refund
February 19, 2023
Unprompted review
Reply from Outbacker Insurance
Thank you for your review.
We’ve processed your refund and are happy to provide the ARN (a number you can provide to your card company to trace the refund), however, you’ll need to contact our customer services team to obtain this as we can’t post this in a public location.
Muskaan went over and above to find a…
Muskaan went over and above to find a solution to an issue I was having. She escalated the matter, found a solution and called me back diligently. I'm so grateful for her help!
February 15, 2023
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