SAME ISSUE AS PREVIOUS REVIEWS. Customer services replied to one email shortly after purchase, but since then have ignored several follow ups. Motor on electric bike (Zipper) stopped worki... See more
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Communication with Outdoordock.uk was quite good. Ordering process was easy. Totally let down by poor delivery. Again waited all afternoon for UPS to deliver and still not arrived. Find a better co... See more
My electric bike, an Eskute Voyager is better than expected even though it’s early doors. Delivery was excellent and building my bike took an enjoyable hour and a half. Only draw back was an operation... See more
Eskute Voyager has transformed my cycle rides from being 1 mile to 20 miles per day. Having had a severe road accident in 1973, I had 34 years with a straight left leg. I have had knee replacement sur... See more
3.4
Average
39 reviews
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Eskute Voyager e bike
My electric bike, an Eskute Voyager is better than expected even though it’s early doors. Delivery was excellent and building my bike took an enjoyable hour and a half. Only draw back was an operational hitch which was settled quickly. Would use this company again.
February 17, 2022
Very good service and helpful when I…
Very good service and helpful when I had an enquiry
February 16, 2022
My bike was slightly damaged
My bike was slightly damaged on delivery, probably in transit as the box wasn't exactly sturdy & was dented in places. I complained & requested either a small refund in price or a replacement. This company responded promptly to my complaint & I eventually accepted a revised offer of a £50 refund.
February 15, 2022
Very good service,still not tried out…
Very good service,still not tried out the bike fully but it seems to be just what it says.
February 15, 2022
Excellent service
Excellent service. Prompt reply to queries.
Quick delivery. Highly recommend this company.
February 10, 2022
Great service
Outdoor Dock have given a very good service right from the first order. Their communications were excellent.
January 17, 2022
Very simple purchase process
Very simple purchase process, good price and quick delivery the week of Christmas.
January 11, 2022
Onebot bike
Onebot bike, not as advertised, poor manufactured,ie, main peddle sprocket is made of mild steel, it buckled within 100mtrs
Charged battery as stated but ran out within 25 mins just standing there while trying to straighten up sprocket, tried to get info from company still waiting for reply since begining of december, tyres & tubes are rubbish very inferior rubber, im now having batteries replaced with local company also new sprocket made, ive gone to halfords & replaced tubes & tyres, i know this effects warrenty but what can you do if company doesnt reply, maybe they will after this write up, so there maybe an update, fingers x cn
January 7, 2022
Unprompted review
Reply from 1
We are dissapointed that you have felt the need to leave us such a negative review without first contacting us to resolve any issues that you may have. I can confirm that we do not have a record of any communication from you as you state above. I should point out that the Onebot S6 folding electric bicycle in which I assume is the product you are referring to is a very popular budget electric bicycle which has very good reviews across the internet & what you state here is the first time that we have encountered any negative feedback about this product. If you have an issue with your purchase you would be minded to contact our customer support team via our email address support@outdoordock.co.uk quoting your order number, where will do our best to resolve any issues.
First Class Customer Service
Quick and easy order and against all expectations, it arrived first thing the next day, Christmas Eve.
December 30, 2021
Everything is as expected .Good value…
Everything is as expected .Good value for your money. Arrived on time. Easy to put together. Can't comment on performance as only used once so far.
December 22, 2021
🤦🏻♂️🤦🏻♂️
Lol they cancelled my order midway through shipping and all emails bounced back so I contacted bank to refund it
December 8, 2021
Reply from 1
This customer ordered a Xiaomi scooter which was sent to her address. A week later we received a chargeback from our payment provider with no explanation as to why. At no time did we receive any communication from her whatsoever that the item was not received. We also have photographic & GPS location proof of delivery from Parcelforce. Following the chargeback the customer proceeded to attempt further orders on our site for higher priced items using multiple different cards which were flagged as fraudulent & rejected. This is now under investigation by our payment provider and the authorities.
Not the performance for the price I…
Not the performance for the price I paid but overall it’s ok pure electric lasts for 15-18 miles off charge and paddle assist is not even good it hardly gives boost and can’t even go over 12 m/h.
November 30, 2021
Reply from 1
Unfortunately the Samebike MY-SM26 in which you ordered & all the Samebike models that are sold in the UK are digitally speed restricted to comply with UK regulations and we are unable to advise on ways on how to remove the restriction.
Eskute Voyager has transformed my cycle…
Eskute Voyager has transformed my cycle rides from being 1 mile to 20 miles per day. Having had a severe road accident in 1973, I had 34 years with a straight left leg. I have had knee replacement surgery so my ebike is maintaining and improving the mobility in my legs.
November 25, 2021
Abysmal experience.
Abysmal track and trace. Keeps changing from "Consignment transmitted" to "Arrived at delivery depot" then again to "Arrived at collection depot" and back to "Consignment transmitted"
The support they have on their website is mostly "unavailable" and I'm left chatting with a bot that fails to provide any information if I ask for my order status. I've tried countless times now to get in touch with these people. I'll wait a couple more days, if same continues, I'm cancelling this order and this review will be 1 start instead of 2 star review.
Fix your website and your support tools before you begin selling items.
June 26, 2021
Absolutely brilliant service
Absolutely brilliant service. My bike arrived within 2 days of ordering and all in great condition.
June 26, 2021
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