We are always very pleased with Outdoor Master’s quality products and exceptional customer service. We have been purchasing our ski equipment from this company for a few years now. On a recent order w... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The person I worked with at customer service was very kind and worked with me. Given I wanted a refund but was past the return policy timeframe, I was offered a replacement since I could not get th... See more
Company replied
I ordered some googles with an extra lens. The extra lens was shipped separate from the goggles and it took extra time for it to arrive. Both were is perfect shape when received and the quality appe... See more
Company replied
I purchased the pro goggles/Kelvin helmet bundle one size too big. I reached out to the returns department regarding an exchange for the proper size and let me tell you…The representative (Effy) was... See more
Company replied
Company details
Written by the company
OutdoorMaster® believes that all of us deserve the opportunity to enjoy the joyful experience of participating in outdoor sports. As we were unhappy with the general situation of good outdoor gears costing way too much money, we now have our brand to bring cutting-edge technologies to mid-priced products. What's more, we had become, in 2021, one of the Official Supplier to the U.S. Ski Team named by The U.S. Ski and Snowboard Association (USSSA)
Contact info
600 W Terrace Dr, Suite A, 91773, San Dimas, United States
- +1 (626) 422-1196
- care@outdoormaster.com
- outdoormaster.com
4.2
Great
304 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Fast response to my support request.
April 2, 2025
Reply from OutdoorMaster
Hello John, thanks for your feedback! We're glad we could assist you quickly. Let us know if you need anything else!
The helmet was better than expected
The helmet was better than expected, and the goggles too!
Effortless ordering and quick delivery.
February 18, 2025
Reply from OutdoorMaster
Hello Corky, thanks so much for your kind words! We're thrilled to hear you’re happy with the helmet and goggles. Glad the ordering and delivery went smoothly too—enjoy your rides!
The producto is good but it came…
The product is good but it came without the original box and packaging.
March 13, 2025
Reply from OutdoorMaster
Hi Fernando,
Thank you for your feedback! We're really glad to hear you’re happy with the product.
We're sorry to hear that it arrived without the original box and packaging. Since there were two items in your order, could you kindly let us know which product was missing the packaging?
Also, if possible, could you let us know whether the packaging might have been discarded? If you still have it, would you mind sending us a few photos? Alternatively, a brief description of how the packaging looked when it arrived would be very helpful.
We’d like to understand the situation more clearly so we can continue improving our products and services.
We’ve reached out to you via email, and if you have any questions or further details to share, please feel free to reply to this email directly—we’re happy to help!
Thanks again for bringing this to our attention. We really appreciate your support!
Looking forward to your further response.
Sincerely,
Iris
OutdoorMaster Support
Reply from OutdoorMaster
Hello Rodney, thanks so much! We're glad to hear everything worked out perfectly. Enjoy!
Bought two helmets
Bought two helmets. They are great. Kept us warm on cold days and took out lining on warm days.
March 5, 2025
Reply from OutdoorMaster
Hello CeCe, Thanks for the great feedback! Glad the helmets kept you comfortable in all conditions! Enjoy!
Comfortable goggle
I purchased the ULTRA Snow Goggle for myself 2 years ago and the same goggle for my wife 1 year. The magnetic feature works really good. Strong to stick on google and easy to take off. So far, our experience is good!
March 24, 2025
Unprompted review
Reply from OutdoorMaster
Hello Gavin, we’re thrilled to hear that both you and your wife have been enjoying the ULTRA Snow Goggles with the magnetic lens system! Your feedback about the stronghold and ease of lens changes perfectly captures what we aimed to achieve with this design.
Reply from OutdoorMaster
Hello CPrior, we’re thrilled to hear that your goggles are performing well and staying mist-free! Thank you for sharing your experience. Enjoy your life!
Great style
Great style! Good quality and protective gear. Over all the style and colors matched well with the rest of the gear I have. Wish I could share a picture.
February 15, 2025
Reply from OutdoorMaster
Hello Chelsea, thank you for your kind words! We’re thrilled to hear that you love the style, quality, and colors of the gear, and that it matches well with your collection. We’d absolutely love to see a picture if you ever get the chance to share one!
Good customer support
Bought a SUP pump which was delivered fast and is of good quality. Had a defect on the nozzle adapter and the communication with the support was helpful and easy.
March 5, 2025
Unprompted review
Reply from OutdoorMaster
Hello M, thank you for your feedback! We’re glad to hear that you’re satisfied with the delivery and quality of the SUP pump. We apologize for the issue with the nozzle adapter, but we’re happy that our support team could assist you effectively.
Excellent service
Excellent service. One of my helmets was missing a small part, and it was send right away.
March 6, 2025
Reply from OutdoorMaster
Hello Diego, Thank you for your kind words! 😊 We're happy to have resolved the issue quickly for you!
Excellent pump
Excellent pump. Very quite and quick. Used it a lot. We use it connected to lithium golf trolley battery which we can then blow up paddle board nearer the water. Just gathered a few connections to get it connected. Saves being close to car .
September 12, 2024
Reply from OutdoorMaster
Hello Lan, Thank you for your feedback! We're so glad the pump is working great for your paddleboard adventures! Nice day!
Mistakes were made and made up for.
Mistakes were made, but accountability was maintained and the situation was made right. I ordered googles and a helmet for a skiing event and paid for the expedited shipping. Neither items arrived on time and the helmet was severely delayed. Outdoor Master refunded my shipping cost without question and stayed with me throughout the process of the helmet being stuck in transit. There were never excuses or punting of responsibility. The products are quality and the service did the best they could provided the struggles.
March 6, 2025
Reply from OutdoorMaster
Hello Erik, thank you for your understanding and kind words – we're glad we could resolve the issue and appreciate your support!
Don’t hurt my earsI
I tried other earbuds in my ski helmet and they just hurt my ears. These do not! And they sound quite good. Easy to operate even when they are in your ear flaps. Big clicky button.
February 3, 2025
Reply from OutdoorMaster
Hello Tyson, thank you for sharing your experience! 🎧 We're thrilled to hear the earbuds are comfortable and sound great in your helmet!
Terrible customer service.
February 28, 2025
Reply from OutdoorMaster
Hello D,
Thank you for your feedback, and we sincerely apologize for any frustration you’ve experienced.
We’ve already reviewed your situation and have sent you an email to address your concerns. Our goal is to resolve this as quickly as possible, and we appreciate your patience as we work toward a solution.
Please feel free to reach out if you have any further questions or if there’s anything else we can assist with. We’re committed to providing you with the best possible service.
Have a nice day!
Great price for my shark pump and excellent service
Bought a pump for my paddleboard in August. Quick delivery and excellent performance from my pump. When I had an issue with a part, Iris from customer service responded promptly and arranged a quick replacement. Excellent service, I also got a great price compared to the same product elsewhere. Highly recommend.
March 2, 2025
Unprompted review
Reply from OutdoorMaster
Hello Emma, thank you for your kind words! We're thrilled to hear that you're happy with your pump and our customer service. Iris will be delighted to know she can assist you quickly. We truly appreciate your support and recommendation—enjoy your paddleboarding adventures!
Brilliant Goggles with some stock issues
Ordered some Falcon Goggles, they were fantastic. Worked really well with my Smith Helmet. Only downside is not being able to order additional Zeiss lenses at the moment. Would give 5 stars if more stock available.
February 24, 2025
Unprompted review
Reply from OutdoorMaster
Hello Dan, thank you for your great feedback! We're so glad to hear that the Falcon Goggles worked well with your Smith Helmet. We completely understand your frustration with the lens availability, and we're working hard to restock them. We appreciate your patience and hope to have them available soon! Thanks again for your support!
Easy to navigate on the website
Easy to navigate on the website. I like the helmet I bought. I did not care for the automatic discount. Why not price the items correctly to begin with?
January 22, 2025
Reply from OutdoorMaster
Hello David, thank you for your feedback! We're glad to hear you found our website easy to navigate and that you like the helmet. We apologize for any confusion caused by the automatic discount. We aim to offer promotions to give customers the best possible value, and we appreciate your input on this. If you have any other questions or suggestions, feel free to reach out!
Perfection
February 3, 2025
Reply from OutdoorMaster
Thank you so much for your feedback! We're thrilled to hear that everything was perfect for you. We appreciate your support and look forward to serving you again soon!
headphones are OK
headphones are OK, they don’t pick up on my voice command commands as much through my helmet as my old one did
February 18, 2025
Reply from OutdoorMaster
Hello, thank you for sharing your feedback! We're glad the headphones are working for you, though we understand your concern about the voice command sensitivity. We’ll definitely take this into consideration for future improvements. If you have any other questions or need assistance, feel free to reach out!
Customer Service and Delivery are terrible
I ordered two replacement goggle lenses on February 12th, 2025 for an upcoming ski trip where I leave March 1st thinking that would be plenty of time to receive them. I heard nothing relating to my order and couldn't track it on the website so I reached out on Feb 24th. The next day I was told that the package had been delivered to a front door in city an hour away from where I live. First of all, it takes over a day every time to get a response from the customer service. Secondly, when I informed them that it was delivered the to wrong city entirely, the customer service emailed and basically told me to look harder for it, and to check my neighbors house or my lawn. I live in an apartment with no lawn or porch and only one mail room and again the package says its not even in the same city. I again told them that I don't live in the city it was delivered to and just this morning I was told they will have to open an investigation with the carrier. At this point I would be happy just to get a refund but it seems like customer service is doing everything to NOT take responsibility. It has been a very frustrating experience and don't plan to ever use Outdoor Master again and will be dissuading anyone I know from using it either.
February 24, 2025
Unprompted review
Reply from OutdoorMaster
Hello Cameron,
We sincerely apologize for the frustration this situation has caused.
Please know that we take this matter seriously, and we’ve already initiated an investigation with the carrier. We understand your concern about the delivery location, and we will continue to follow up with them to resolve this issue.
We will keep you updated on the progress of the investigation via email and work towards finding a solution. We truly appreciate your patience and understanding as we look into this matter further.
Nice day!
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