I ordered to the UK over a month ago, and twice they couldn't provide the correct details to get through customs. In the end, they told me the package had been lost... and issued a refund. Who knows.... See more
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Purchased three items from website, 2 days later receive an email saying two of them not actually in stock. Dealt with very politely and refunded quickly, so can't fault the customer service at all,... See more
The website ships from the Netherlands, this is only mentioned at checkout & if like me you miss the warning, you get stung with ridiculously high import charges. So technically my own fault for not s... See more
Happy with the ordering process and quality of bags ordered. Point lost due to use of UPS who seem to rival Evri for delivery uselessness. Email said delivery on Tuesday, then Wednesday before settlin... See more
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Replied to 14% of negative reviews
Typically replies within 1 week
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Select,...buy,...trust,... delivered and enjoy!!!
This is the second time that I've used this company.
I have to say that they are a first class company to buy from.
Communication is of there highest priority, always informing you along the way right up to the delivery.
I'll be going back and back to buy from as I have great trust and faith in them.
Purchased some North Face baggage from…
Purchased some North Face baggage from the site. Was slightly concerned as I had not heard of the website before but got confirmation and tracker for product immediately. Excellent service would definately use again !
Great customer service
There was an error on the website, hence the 4 star review. But this was quickly resolved and my email query responded to very quickly.
Great customer service. Very pleased with the product that was accurately described.
Very pleased with my purchase
Very pleased with my purchase, the coat is lightweight and waterproof in the heaviest of downpours. I ordered a M/L as I normally wear a size 12 it's a bit on the large side but not a problem as I will be able to wear a jacket or thick jumper underneath. Good service and a very specific time for delivery.
Diane
No better socks than these for trekking…
No better socks than these for trekking and long days on the trail. Great service from Etrias.
Great service
Great service, really quick delivery, friendly communication. Would definitely recommend.
Easy and efficient ordering process and…
Easy and efficient ordering process and efficient communication / updates regarding the delivery. Very pleased.
Quality product
Quality product, very good fabric- cosy. Be aware the cut is longer than most hoodies, maybe it's an American thing.
No contact address on their site
Their website doesn't even give their address in the Contact Us so I don't trust them and definitely won't be buying from them. Putting your address on the site is actually a legal requirement aswell.

Reply from Outdoorsupply.co.uk
Highly recommended this store
Highly recommended this store. The foreign order was completed as soon like local.
Never used this company before
Never used this company before. The product I bought was on special offer . Very good service
Fast service
Always quick to answer questions via email and fast turn around of orders, best prices on the web, really good delivery service provided (by DPD) at a more than reasonable price. Totally happy, will buy again from outdoorsupply.co.uk
Professionalism
They didn't have the stock on time,
They were in contact with me when I was emailing, quite fast response, and flexible on solutions!
I'm happy!!
Excellent
First time shopping here and it was a very happy experience. The product arrived very quickly, just as described and displayed. Needed this last minute so I called customer service to confirm delivery timeframe, and they were very helpful. Really pleased with the product and the price. Highly recommend!
Great shopping experience
Order received in just 3 days. Everything is professional and time-efficient. Peuterey padded jacket is just as cool-looking as expected
Ilse Jacobsen Rubber Wellies
I originally ordered boots which were found to be out of stock. i was contacted immediately and offered a full refund or choice to make another selection. The boots I selected were in stock and were dispatched to me straight away.
I was kept fully informed by customer services at all times.
A no hassle purchase experience from start to finish.
Excellent experience and service
Excellent experience and very prompt an efficient customer service. I bought 2 jackets and I am very happy
Generally Service very good but could not find a bar code in the emails from supplier to use at the pick up point.
Generally Service very good with ease of website and goods arrived extremely well packed.
However on trying to pick up the goods at the drop off point, Keya News in Market Harborough I was told I needed the bar code that was emailed to me. I had taken the trouble of looking for something like this but could not find one but was able to claim the goods on producing my Driving License and a Bank Card. I have looked at emails from the suppier Etrias and can still not find a bar code.

Reply from Outdoorsupply.co.uk
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