Outdoorsupply.co.uk Reviews 

271
TrustScore 3 out of 5

3.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Rated 2 out of 5 stars

I ordered to the UK over a month ago, and twice they couldn't provide the correct details to get through customs. In the end, they told me the package had been lost... and issued a refund. Who knows.... See more

Rated 4 out of 5 stars

Purchased three items from website, 2 days later receive an email saying two of them not actually in stock. Dealt with very politely and refunded quickly, so can't fault the customer service at all,... See more

Rated 3 out of 5 stars

The website ships from the Netherlands, this is only mentioned at checkout & if like me you miss the warning, you get stung with ridiculously high import charges. So technically my own fault for not s... See more

Rated 4 out of 5 stars

Happy with the ordering process and quality of bags ordered. Point lost due to use of UPS who seem to rival Evri for delivery uselessness. Email said delivery on Tuesday, then Wednesday before settlin... See more

3.1

Average

TrustScore 3 out of 5

271 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 14% of negative reviews

Typically replies within 1 week

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3.1

All reviews

(271)

16 reviews in the last 12 months

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Rated 5 out of 5 stars

Select,...buy,...trust,... delivered and enjoy!!!

This is the second time that I've used this company.
I have to say that they are a first class company to buy from.
Communication is of there highest priority, always informing you along the way right up to the delivery.
I'll be going back and back to buy from as I have great trust and faith in them.

July 30, 2019
Unprompted review
Rated 5 out of 5 stars

Purchased some North Face baggage from…

Purchased some North Face baggage from the site. Was slightly concerned as I had not heard of the website before but got confirmation and tracker for product immediately. Excellent service would definately use again !

July 27, 2019
Unprompted review
Rated 4 out of 5 stars

Great customer service

There was an error on the website, hence the 4 star review. But this was quickly resolved and my email query responded to very quickly.
Great customer service. Very pleased with the product that was accurately described.

July 11, 2019
Unprompted review
Rated 5 out of 5 stars

Very pleased with my purchase

Very pleased with my purchase, the coat is lightweight and waterproof in the heaviest of downpours. I ordered a M/L as I normally wear a size 12 it's a bit on the large side but not a problem as I will be able to wear a jacket or thick jumper underneath. Good service and a very specific time for delivery.
Diane

June 18, 2019
Unprompted review
Rated 5 out of 5 stars

Quality product

Quality product, very good fabric- cosy. Be aware the cut is longer than most hoodies, maybe it's an American thing.

April 2, 2019
Unprompted review
Rated 1 out of 5 stars

No contact address on their site

Their website doesn't even give their address in the Contact Us so I don't trust them and definitely won't be buying from them. Putting your address on the site is actually a legal requirement aswell.

March 24, 2019
Unprompted review
Outdoorsupply.co.uk logo

Reply from Outdoorsupply.co.uk

Dear JP,

We sincerely apologise that you couldn't locate our address. Our company is actually based in the Netherlands, we do not have a physical store or headquarters in the UK. Our office address is visible on the 'Contact' page of our FAQ section. Our office address is:

De Schakel 9
5261 LL Vught
The Netherlands

Should you still have any questions about us, by all means give us a call on 01223 320693 or email us at customerservice@etrias.co.uk. We hope that this, and the reviews below from satisfied customers will help to change your mind!

Kind regards,
Etrias Customer Service

Rated 5 out of 5 stars

Fast service

Always quick to answer questions via email and fast turn around of orders, best prices on the web, really good delivery service provided (by DPD) at a more than reasonable price. Totally happy, will buy again from outdoorsupply.co.uk

February 5, 2019
Unprompted review
Rated 5 out of 5 stars

Professionalism

They didn't have the stock on time,
They were in contact with me when I was emailing, quite fast response, and flexible on solutions!
I'm happy!!

January 16, 2019
Unprompted review
Rated 5 out of 5 stars

Excellent

First time shopping here and it was a very happy experience. The product arrived very quickly, just as described and displayed. Needed this last minute so I called customer service to confirm delivery timeframe, and they were very helpful. Really pleased with the product and the price. Highly recommend!

January 11, 2019
Unprompted review
Rated 5 out of 5 stars

Ilse Jacobsen Rubber Wellies

I originally ordered boots which were found to be out of stock. i was contacted immediately and offered a full refund or choice to make another selection. The boots I selected were in stock and were dispatched to me straight away.

I was kept fully informed by customer services at all times.

A no hassle purchase experience from start to finish.

December 18, 2018
Unprompted review
Rated 3 out of 5 stars

Generally Service very good but could not find a bar code in the emails from supplier to use at the pick up point.

Generally Service very good with ease of website and goods arrived extremely well packed.

However on trying to pick up the goods at the drop off point, Keya News in Market Harborough I was told I needed the bar code that was emailed to me. I had taken the trouble of looking for something like this but could not find one but was able to claim the goods on producing my Driving License and a Bank Card. I have looked at emails from the suppier Etrias and can still not find a bar code.

November 3, 2018
Unprompted review
Outdoorsupply.co.uk logo

Reply from Outdoorsupply.co.uk

Hi Brian, thank you for your review. We would like to sincerely apologise for the problems you encountered in returning your parcel. We are unsure as to how these circumstances came about, as the barcode needed to scan the parcel is on the returns label generated for your order, meaning that we do not need to send one separately. We kindly ask that you e-mail us at customerservice@etrias.co.uk with your ET order number so that we can see what we can do to help you.

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