I ordered to the UK over a month ago, and twice they couldn't provide the correct details to get through customs. In the end, they told me the package had been lost... and issued a refund. Who knows.... See more
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Purchased three items from website, 2 days later receive an email saying two of them not actually in stock. Dealt with very politely and refunded quickly, so can't fault the customer service at all,... See more
The website ships from the Netherlands, this is only mentioned at checkout & if like me you miss the warning, you get stung with ridiculously high import charges. So technically my own fault for not s... See more
Happy with the ordering process and quality of bags ordered. Point lost due to use of UPS who seem to rival Evri for delivery uselessness. Email said delivery on Tuesday, then Wednesday before settlin... See more
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Replied to 14% of negative reviews
Typically replies within 1 week
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Quick and easy buying experience
Quick and easy buying experience! Item arrived on predicted time and checkout was a breeze!
Great wellies only for ME.!!
Great wellies, comfortable and warm, shame to take them off, so sometimes I'm in them all day.The great thing also is they are to long for my grandson who loves walking around in my wellies, (he's two) great product, and great service.Thank you.
Service was excellent
Service was excellent. I hadn't heard of outdoor supply or etrias so I was mildly nervous, but they had the coat my wife wanted for her birthday, cheaper than anywhere else, and it came in two days.
Great shop, will use again
Good: Great prices and selection. Effortless and efficient refund procedure. Responsive customer service.
Bad: Dispatch time is very slow.
wasn't sure at first but worth it
was not sure about the store at first because it was not a known company to me but with a fast internet search the reviews confirmed that they where legit and have a lot of happy customers cheaper than loads of other stores. only thing to know is that they are biased in mainland Europe so the postage process isn't the fastest but you do get tracking numbers for peace of mind .
i asked customer service about my package and they looked into it for me straight away.
i will use them before other stores for now on. : )
This company gave excellent service!
Very efficient supplier.
This is the first time I have dealt with Outdoorsupply.co.uk and I am very happy with the quality of service, the speed of supply and the fact that they could easily source the particular Hanwag Boots that I wanted when other suppliers could not. I am a happy and grateful customer who will be dealing with them again in the future. Thank you.
great jacket
great jacket. very high quality and smart design for these mad colourful days. the sizing is correct. the functionality is in line what I need for skiing. if there is anything to mention as a "to be improved", then it is that the outside and inside pockets are on the same side-you put there mobile in one pocket, wallet in other pocket and your left part of chest becomes very big :-)
Prompt service
Prompt service, good communication and jacket arrived safely with no unnecessary packaging.
The best customer service I have…
The best customer service I have encountered in a very long time. Email responses from the customer service team were swift and extremely helpful. This was my first experience of this company and I would happily shop there again.
Excellent customer service
Excellent customer service, great communication.
Amazing customer service
I’m not giving 5 stars just because we had some problems with the delivery! But even though it took approx a month for the item to arrive and some changes to the delivery address, the customer service has been incredibly supportive, patient and super helpful! The Patagonia backpack itself is amazing, practical, sustainable and of great quality!
Folding Picnic Chairs
After much online searching I found Etias (Outdoor Supply) who had the ideal folding picnic chair much better than I could find elsewhere. Received my delivery just 3 days after ordering, excellent.
The chairs I found to be superb and of a very high quality. Unfortunately I didn't like the colour, so I arranged for their return and reordered a much preferred colour.
Excellent all round experience
I purchased my Pacsafe travel bag on a Wednesday and it was with me by the following Monday. Such an easy purchasing process, and the product itself is fantastic. Highly recommend.
Fast and professional service
Fast and professional service. Very happy all round. Recommended.
Carharrt hood.
Ordering and product was top notch. Smooth and easy transaction. Great place for Carharrt goods.
Super quick delivery and excellent return service - would recommend.
Super quick delivery and excellent service when I had to return. Return was outside their normal advertised allowable times but due to the Christmas holidays they extended this without quibble. This return was purely due to my niece having selected the incorrect specification of ski goggles so very pleased when they were so accommodating.
Deuter Streamer
Product delivered very promptly and as ordered.
Will hope to use again
Great quality products at great…
Great quality products at great prices.Very efficient service!
Recomanded!!!
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