Outdoorsupply.co.uk Reviews 

271
TrustScore 3 out of 5

3.1

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Rated 2 out of 5 stars

I ordered to the UK over a month ago, and twice they couldn't provide the correct details to get through customs. In the end, they told me the package had been lost... and issued a refund. Who knows.... See more

Rated 4 out of 5 stars

Purchased three items from website, 2 days later receive an email saying two of them not actually in stock. Dealt with very politely and refunded quickly, so can't fault the customer service at all,... See more

Rated 3 out of 5 stars

The website ships from the Netherlands, this is only mentioned at checkout & if like me you miss the warning, you get stung with ridiculously high import charges. So technically my own fault for not s... See more

Rated 4 out of 5 stars

Happy with the ordering process and quality of bags ordered. Point lost due to use of UPS who seem to rival Evri for delivery uselessness. Email said delivery on Tuesday, then Wednesday before settlin... See more

3.1

Average

TrustScore 3 out of 5

271 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 14% of negative reviews

Typically replies within 1 week

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3.1

All reviews

(271)

16 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great wellies only for ME.!!

Great wellies, comfortable and warm, shame to take them off, so sometimes I'm in them all day.The great thing also is they are to long for my grandson who loves walking around in my wellies, (he's two) great product, and great service.Thank you.

March 3, 2020
Unprompted review
Rated 5 out of 5 stars

Service was excellent

Service was excellent. I hadn't heard of outdoor supply or etrias so I was mildly nervous, but they had the coat my wife wanted for her birthday, cheaper than anywhere else, and it came in two days.

February 24, 2020
Unprompted review
Rated 5 out of 5 stars

wasn't sure at first but worth it

was not sure about the store at first because it was not a known company to me but with a fast internet search the reviews confirmed that they where legit and have a lot of happy customers cheaper than loads of other stores. only thing to know is that they are biased in mainland Europe so the postage process isn't the fastest but you do get tracking numbers for peace of mind .
i asked customer service about my package and they looked into it for me straight away.
i will use them before other stores for now on. : )

February 18, 2020
Unprompted review
Rated 5 out of 5 stars

Very efficient supplier.

This is the first time I have dealt with Outdoorsupply.co.uk and I am very happy with the quality of service, the speed of supply and the fact that they could easily source the particular Hanwag Boots that I wanted when other suppliers could not. I am a happy and grateful customer who will be dealing with them again in the future. Thank you.

February 14, 2020
Unprompted review
Rated 5 out of 5 stars

great jacket

great jacket. very high quality and smart design for these mad colourful days. the sizing is correct. the functionality is in line what I need for skiing. if there is anything to mention as a "to be improved", then it is that the outside and inside pockets are on the same side-you put there mobile in one pocket, wallet in other pocket and your left part of chest becomes very big :-)

February 11, 2020
Unprompted review
Rated 5 out of 5 stars

The best customer service I have…

The best customer service I have encountered in a very long time. Email responses from the customer service team were swift and extremely helpful. This was my first experience of this company and I would happily shop there again.

January 26, 2020
Unprompted review
Rated 4 out of 5 stars

Amazing customer service

I’m not giving 5 stars just because we had some problems with the delivery! But even though it took approx a month for the item to arrive and some changes to the delivery address, the customer service has been incredibly supportive, patient and super helpful! The Patagonia backpack itself is amazing, practical, sustainable and of great quality!

January 21, 2020
Unprompted review
Rated 5 out of 5 stars

Folding Picnic Chairs

After much online searching I found Etias (Outdoor Supply) who had the ideal folding picnic chair much better than I could find elsewhere. Received my delivery just 3 days after ordering, excellent.
The chairs I found to be superb and of a very high quality. Unfortunately I didn't like the colour, so I arranged for their return and reordered a much preferred colour.

January 21, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent all round experience

I purchased my Pacsafe travel bag on a Wednesday and it was with me by the following Monday. Such an easy purchasing process, and the product itself is fantastic. Highly recommend.

January 17, 2020
Unprompted review
Rated 5 out of 5 stars

Carharrt hood.

Ordering and product was top notch. Smooth and easy transaction. Great place for Carharrt goods.

January 15, 2020
Unprompted review
Rated 5 out of 5 stars

Super quick delivery and excellent return service - would recommend.

Super quick delivery and excellent service when I had to return. Return was outside their normal advertised allowable times but due to the Christmas holidays they extended this without quibble. This return was purely due to my niece having selected the incorrect specification of ski goggles so very pleased when they were so accommodating.

December 27, 2019
Unprompted review

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