Outfox Energy Reviews 52,076

Monalisa was prompt with her response, polite, professional and gave comprehensive answers.
Hopefully she can resolve the problem with our In Home Display in due course.

Nice. Thanks.

Jay was professional & courteous & assisted me in switching my plan.
Outfox energy are a great energy provider who always offer market leading rates.

Jay sorted out my problem very quickly. He must be an asset to Outfox and as a new customer I am very pleased how quickly my call was answered. Thanks again Jay.

Excellent customer service. Dealt with my query quickly and resolved the issue straightaway.

Sadia provided excellent customer service .
She guided me on my renewal to a new tariff and
provided the information I needed. She also forwarded my request for a credit refund.

Spoke to Sadia who was courteous and did a fantastic job dealing with my query.

This company supplied my (rented) home with energy for 7 and a half months in 2025. I paid monthly bills of a few hundred pounds a time during the period and provided meter readings at check out in August 2025.

In January 2026 I was provided with a final settlement bill of £125 which I paid albeit somewhat reluctantly, as 5 months had elapsed. Now in April 2026 I have astonishingly been presented with another bill of £935 and been sent demands in red block letters with little or no detailed explanation .

I have asked questions but not received meaningful answers . It is therefore my view that this company doesn’t know what it’s doing on billing and has very poor client service. My advice is steer clear.

Update: they’ve now told me the £125 bill was an error. They also told me the meter reading that they got their numbers from was submitted in August 2026. Crazy.

Further update:@‘Team Outfox’ I note that posting on Trust Pilot is necessary to generate a better quality of response. It’s a pity that we have to do this in public but c’est la vie. However, the response is still highly unsatisfactory . It’s not ‘frustrating’ to receive a NINE HUNDRED AND THIRTY FIVE POUNDS bill ‘months later’ , it’s actually both distressing and ridiculous. And it’s not just ‘months’ , it’s 8 (EIGHT) MONTHS! And 3 (THREE ) MONTHS AFTER THE ‘FINAL BILL’ which itself was 5 (FIVE) MONTHS after the final meter reading was taken. WTF!

Brilliant customer service from Jayne at Outfox Energy! Really helpful and was able to sort my query out and nothing was too much trouble. Thank you!

Mitesh was very helpful and provided all the information i required
Ann

once I got past the standard question which flash up when you want to ask a question they got back to me quickly. Josia sent me an email with the answer I had been seeking. Well done you as I had given up and was thinking about phoning.

Quickly dealt with my query regarding a direct debit that should not have been taken from my account and processed the refund

Excellent customer service and prompt reply from Vishveshvari to sort out a credit balance refund.

I phoned Outfox to transfer my Energy to a new Fix.
I have been with Outfox a few years now and find them a good Company to deal with.
I was helped by Mohammed, a gentleman with a pleasant manner and a nice, clear, easy to understand voice.
Thank you.

I had a very professional call with Anneez today. We reduced my rate to 21pence per kW, organised a rebate and set up messages if that were to fall again

I initially had a bit more back and forth than I would have liked to with Outfox around billing, but Sumayyah quickly got me sorted. Thank you!

I was help by Sadia, who is a asset to your company. She explained things consicely and clearly to enable me to achieve an equitable outcome by not only reducing my direct debit but also arrainging a refund.

With this kind of service, it will be difficult finding another energy supplier to match my expereince when my contract expires.

Monalisa sorted query out quickly with no trouble

Fantastic service .