Outlight Reviews 79

Cheap cheap cheap made product. They say they make to order ship 4 to 6 weeks then arrives from China

Had the Solda before, loved it. Came back for the Keria and it fits my bedroom perfectly — warm glow, beautiful shape. Dimmer doesn't go super low but honestly a small gripe.

Outlight is an absolute scam. Their pictures do not reflect a cheap quality we paid for and received a lamp that had stains all over it and then sent them a message indicating such with all the photos they responded back with “no problem you qualify for not needing to send back the lamp for exchange.” then suing eight weeks resulted in their responses telling us that now we need to send the item back but refuse to give us return labels or even a return address. Use caution when dealing with this vendor in fact avoid them completely the quality in photos do not match what the end product that’s delivered to you look for more reputable firms. Here’s the actual output from Google:
Outlight.us (a modern lighting retailer) has significant negative reviews, with customers reporting long shipping delays (often 5-6 weeks or more), poor customer service, and low-quality, "cheap" materials that do not match online photos. Many users on platforms like Reddit and Trustpilot advise against purchasing, claiming the products are overpriced, and allege that the company deletes negative reviews.
Reddit
Reddit
+4
Key Findings on Outlight.us (outlight.us):
Quality Issues: Customers frequently report that products, specifically the Fira and Aven lamps, are made of cheap plastic rather than the premium materials advertised.
Shipping & Service: Multiple reports of 2+ month delays, poor customer service, and difficult return processes, with some customers resorting to credit card chargebacks.
Marketing Concerns: Several reviews state that the company's Instagram and website pictures are misleading, with some users suspecting AI-generated or edited images that misrepresent the final product.
Contradictory Positive Reviews: While the company's site claims 4.7-star reviews, independent review platforms contain numerous 1-star complaints, with users warning that negative feedback is removed.
Reddit
Reddit
+6
Important Distinction:
Be aware that Outlight (lighting fixtures, outlight.us) is different from Outlite (a brand known for budget-friendly flashlights and LED gloves), which generally has positive reviews for its price point.
YouTube
YouTube
+3
Recommendations:
Given the high number of complaints, consumers are advised to approach outlight.us with caution.
Note: This review summary is based on third-party user experiences and not a direct product test.

The Elm looks beautiful in our baby's room. Solid wood, warm glow — worth every penny. Only wish there were more color options!

Bought this for the guest bedroom and honestly love it. Wood base feels sturdy, no sharp edges. Dimmer doesn't go super low but not a dealbreaker. Guests have already complimented it!

I ordered from Outlight a few weeks ago and honestly had a great experience from start to finish. The website was easy to navigate, checkout was smooth, and my order arrived faster than expected. The product itself is exactly as described — good quality and works perfectly. I did have a quick question about my order and their customer service got back to me pretty quickly, which I appreciated. Overall I'd definitely shop here again and would recommend them to anyone looking for electronics. No complaints at all.

I have after 13 weeks still not received my order for two Hana outdoor lights. I did not realize it was being shipped from China.

I’m still waiting over 2 months for a delivery that was supposed to come in 4-5 weeks. Customer service is no longer responding to my emails. I’m going to end up having to dispute this.

1. Packages arrived at different times, many weeks apart. I had to contact the company to see where the 2nd package was. It seemed like they forgot.
2. No instructions.
3. Fasteners are visible. It makes the product look cheap and corny.
4. The bulb's Kelvins are cold and commercial, casting a disruptive, jarring light.
5. You cannot install all 3 bulbs. Try it and let me know the secret to how you can fit all 3 bulbs into the shade.

Worst experience buying online. I placed an order 2 months ago and still haven’t received. Customer service is also awful. They lie about everything and stole my money.

My product arrived broken and now I cannot get anyone from customs supply to respond

My order was placed on February 14th and it still hasn’t arrived almost 8 weeks later. I also cannot find any scheduled delivery date from the tracking information provided.

The lights were shipped in a timely manner. Our contractor installed them on our new house and garage. They are very attractive accent lights which look modern and sophisticated.

I bought a lamp in February and it never came

I bought a lamp from the company. After just 3 months, the lamp broke, and customer service told me they couldn't do anything for me. I will never buy from them again. The quality of their lamps is very poor, and I wouldn't recommend any of their products.

This company is a fraud—a scam. Do not buy here.

I lost around $1,000 buying a chandelier, and all they sent me was a cleaning cloth.

After 4 months I received a light that was the wrong color. Non-responsive customer service that promised a refund, refund, etc and it never happens. Lost $500.

TERRIBLE!!! Scam company. Product made in china and takes months to ship. It arrived not as described and very cheap. I can't seem to return it as no one responds to email. I will now have to work with my cc for some sort of resolution. DO NOT ORDER