Outschool Reviews 

Terrible experience

I don’t like the fact that I pay hundreds of dollars and loose it if I cancel early. We have had things in our life that we had to take a break but still paying big money.

Outschool offers an array of activities that challenges my child in so many ways to grow positively . And , It offers classes in the comfort of my home. All staff members are professionals that enjoys working with kids. I definitely recommend this program.

I used to like Outschool, but they have become greedy indeed. They make you pay substantial amounts for self-paced classes and ask you to pay the fuul amount when signing up, only to limit your access to 4 weeks, even though the course lasts longer. Then they charge you another 40 and you would need to repay for the same course.
To top it off, I cancelled the moment they charged me for the extra month, but a month later they charged me again.
Once such a good resource for home schooled kids, now a big scam. Such a shame.

I honestly hate the credit system and that's why I canceled. I would just rather pay per class.

We were looking for a cursive handwriting refresher that could be completed over winter break. The site is user-friendly and provided just the right amount of detail to help us narrow our search. "Cursive Bootcamp" was remedial, but fast-paced and kick-started my son's ability to string together letters to form words and sentences. I would recommend this class and the site for supplemental learning. We will defintely re-enroll this summer to stay on top of subjects that aren't adequately taught in our local school.

My daughter loves her teacher. She is kind, patient and has a class I feel confident leaving my child in.

We have been using Outschool as a supplement, along with his in-person school, to help build confidence in reading and speech. It's been convenient to take the classes at home or on the road as well as fits within our budget. My 7 year old has also been able to connect with his friend who lives across the country and take classes together.

Very knowledgeable and patient instructor.

They have a super confusing platform where it’s hard to understand how much you paid, how much you are supposed to pay, just had to stop using it because got really frustrated and annoyed with it

A lot of the teachers and classes are great. However, the company as a whole lacks integrity and decent customer service skills. I have had nothing but negative experiences with their customer service. They continuously keep referral coupons that they claim they give when referring other families, and several ongoing additional customer service issues.

Would love once there is a platform that has a lot of the same teachers, but more integrity based customer services and leaders for a newer platform.

*Update with this reply from their customer service, it's gaslighting from Outschool. I have emailed with their customer service so many times. Bottom line, they're not going to help or improve.

They advertise 80 "free" credits, so I tried to sign up and I did receive the 80 credits, but my credit card was charged $40 that very day.

Lots of choices on different subject. Teachers are nice and the curriculum is helpful. Easy to register. I can't provide 5 stars due to the membership program recently changed. I like the old payment method, pay the full fee on each subject that being regristered. The membership credit is so confuse and not flexible for those not home school kids. If they can have option for just paying what being regristered and not forcing to join the monthly membership, I will give 5 stars.

they charge you after cancelling. prices are outrageous and classes are set to never align with purchased credit plans so you are stuck walking away with unused credits. total scam, they send no notice of a new payment date approaching. the worst possible behavior for a subscription service and I bet 25% or more of their revenue is from people that tried to cancel or forgot they signed up. there are no options to talk to a person, I will gladly cheer their demise.

there is a better free alternative: Khan Academy.

Outschool offers a lot of classes. My daughters enjoy the cooking and art class. Easy to schedule, transfer or pause. Teachers respond quickly.

I opened an account on outschool for my child, he used the first month and I realized the credit system works out very expensive per class. Especially for what the classes are - just playing Minecraft with a “teacher” zero instruction or learning happening. My membership was set to renew on February 19th and I really wasn’t keen to keep using the service. In one class my son didn’t even have the correct software and just sat watching others play. The teacher commented she would ask for a refund of his credits on his behalf - which never happened. I paused the membership on February 18th so I could think about whether we should continue using outschool. On February 20th I was billed for a class and all remaining credits in my account were taken. I immediately emailed support to which they responded that being paused doesn’t stop being charged for enrollments. Well then what’s the point of pausing your membership if you’re still getting charged!!??

I tried to reply to that email asking to be refunded and removed from the classes. My email bounced back. I thought it was a system error so I tried to send the email twice more the next day - with the same results - the message couldn’t be delivered. Chloe from outschool blocked me!! In all my years this has got to be one of the crazier customer service experience I’ve ever had. Being blocked by a company when asking for a refund when they took money from my bank account on a paused membership! These guys are fraudsters.

Outrageous subscription plan. Like a scam. Will trick you into their credits, then charge your credit card

Great classes! My children enjoy them everytime!

My grandsons Python class was very good .. Shifa was a great teacher with a lot of patience… thank you

Absolutely awful system. I enrolled my son, who is homeschooled for some enrichment type classes. We created an entire schedule implementing Outschool with his normal classes such as AoPS honors English and Math. Since Outschool charges for credits on a weekly basis, my son's entire enrollment was dropped when my bank declined a transaction from Outschool thinking it was fraud. I received one email, fixed it within a day after notifying my bank and assumed my son could continue his classes. NOPE. He was removed from ALL ACTIVE CLASSES, even after I purchased a lump of credits to avoid this occurring in the future. I reached out to support, asking about re-enrolling my son in his active classes. I was assured it would be looked into. Instead of assisting with my re-enrollment question, I received a copy/pasted "here's how to add payment backup methods so this doesn't happen again." No solution, no assistance. Absolutely insane. The classes are "meh" - A German class I enrolled my son in, was canceled due to no one else enrolling. The material is basic at best. I am immensely grateful for Beast Academy and AoPS as educational platforms - they take enrollment seriously and have a wonderful communication system both for parents and students. Outschool is a ponzi scheme.