First pair of sandals that have stood the test of hot weather and miles of walking. Chaco were recommended as a trusted brand on my online search for suitable holiday shoes for walking in Italy this s... See more
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I’ve been a customer both at their London and online store for a number of years now. Really excellent range of curated products. Staff are always friendly and helpful. I’m particularly impressed with... See more
I have two pairs of Danner boots for walking in different conditions. Given cost of boots I look after them by using Danners own dressings and laces, which are not always easy to find at fair prices.... See more
From reading online reviews, I wasn't sure about sizing for the brand/boots I wanted, and had a helpful Chat exchange with Katie prior to placing the order. She was super helpful in offering a free r... See more
Company details
Written by the company
Founded in 2017 in Manchester, England. Outsiders Store is the antidote and alternative to a very prescribed outdoor industry. The very name Outsiders was chosen for being something of a homonym, we’re happily leftfield and don’t mind diverting from the trodden path. We sell functional and versatile goods designed to stand the test of time.
Contact info
47 Brunel Avenue , M5 4BE, Salford , United Kingdom
- info@outsidersstore.com
- outsidersstore.com
4.2
Great
191 reviews
Replied to 28% of negative reviews
Typically replies within 24 hours
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Great stuff
Great stuff. Ordered the last couple of North Face Himalayan coats that are out of stock absolutely everywhere. Only thing I would point out is that they were selling a fair bit higher than the North Face sale price, but really and truly, the coat is in ridiculous demand so not surprising. First coat arrived in less than two days, the next one within 3-4 days. DPD send a text to let you know when they're coming. Only criticism is that returns should really be free - they cost around £5 and the customer is liable until they receive the package. Otherwise, great.
February 15, 2021
Unprompted review
Absolutely brilliant
Absolutely brilliant
Ordered a green north face nuptse 700 coat, this was the only website it was still available on so i was very happy, delivery was free and it came literally the next day, absolutely perfect. After a number of bad experiences with other sites such as JD sports in the last while, I was so happy with the service and the quick delivery, this site is the perfect example of how online shopping should be done.
Student discount would still be nice though:D
January 21, 2021
Unprompted review
Came very quickly emailed me through…
Came very quickly emailed me through the process no complaints ordered a lovely jacket and very happy with it, thankyou
December 24, 2020
Unprompted review
Terrible customer service
They sent my parcel to the billing address instead of the shipping address, and when I contacted their customer service team (Jodie S) she just said “we don’t have a service to pick it up and deliver it to the correct address” and then blamed Royal Mail for delivering it. I said I would sort it myself but would like to be refunded for the postage costs, which she said they would do, but they have since been ignoring my emails. Basically, they messed up and left it to me as the customer to fix their mistake and pay for it myself. Would not recommend buying from this site.
December 13, 2020
Unprompted review
Great overall
Great overall. Nice website and social media accounts. Purchased a TNF jacket from the store, came promptly and even better it was not sent with Hermes (who are dreadful)
October 20, 2020
Unprompted review
Great customer service Patya
Just wanted to say what great customer service.... I had from Petya in kings x branch on Sunday, I knew what I wanted but couldn’t quite find it.
She was helpful, patient and calm.
She bought all the jackets in my size, so I could try them and choose I’m very fussy. Best customer service I have had since after lockdown, if I decide to go for the two I narrowed down.
I would have no hesitation on going back to see Petya, great asset to you company.
Petya keep up the good work, great customer service is hard to come by these days. ;)))
October 19, 2020
Unprompted review
Brilliantly curated store with a…
Brilliantly curated store with a newsletter I actually look forward to receiving - fast delivery in a really well presented parcel (!).
October 5, 2020
Unprompted review
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