Outsiders Store Reviews 191

I have found this company to be honest helpful and quick to respond to any queries.
Delivery is quick and as promised.

Purchased from Italy cause I’ve heard about them in a reddit’s trekking topic. Definitely satisfied cause I couldn’t find the fleece I was looking for elsewhere, and I even got it for the best price. Smooth and fast delivery, great quality, I’ll buy again!

Needed a speedy dispatch and customer services sorted it, item arrived next day. Happy with the item and would recommend

Great product, great price, and great service … many thanks

Great products and quick delivery. Will definitely order again

I recently received a Timex Ironman watch here in Australia. Aside from a great price the posting was very quick & the product well packaged. Fully recommend.

cool stuff but part of my oder got refunded after 10 days of ordering.... too long !

Excellent no fuss returns. Brilliant products and competitively priced.

The Austrian Hut slippers are soft and comfortable, being wool felt they mould themselves to your feet. The leather sole is comfortable a non slip.

Fantastic customer service received, especially from Katie and Ed when I ran into a small problem with my order, they both went above and beyond to resolve the matter satisfactorily. Terrific retailer and I will return for more items in the future. Thank you.

I bought gloves as a present. The quality is superb. They are beautifully constructed, and well thought out. I think that they will be really warm and suit the recipient, who works outside with cameras and needs all 5 fingers. Fast delivery; The price was eye watering. I don't think I could have spent that amount of gloves for myself, but that probably says more about me than the gloves!

Ordered the North Face coat 4 days before Christmas thinking it wouldn't get here and to my surprise it did! It was a winner with my son - thank you!

Really love the atheistic of the website. Loads of lovely pieces and found some new brands as well. Ordered some slippers for my partner. Parcel arrived quickly and came well packaged.

Brilliant customer service- my parcel was lost on delivery and they reordered it within a few hours and it arrived in just 2 days!

I've given 5 ⭐ even though my son didn't get his eCard on his birthday 🫤
He finally got it today, 9 days later.
Even so, the prompt replies I received from Ell, and her advice, which obviously took longer due to it being the Christmas period, were brilliant, and I was happy knowing that the problem was being looked into.
My son is now looking forward to spending his present in one of your stores 😀
Many thanks.

Excellent service, very prompt and helpful email communications with Niamh prior to placing an order for a pair of running shoes that I couldn’t find anywhere else.as I was away from home at the time I wanted to place the order, I wanted to be reasonably sure of a delivery date to make sure I was back home. This was very helpfully arranged. Really impressed with Outsiders and will use again. Good to see that they have a physical shop too.

Super bag which my daughter adored! Everything arrived in good time for Christmas 👏

Superb service,super fast delivery many thanks

Recently bought an arcteryx jacket online. Express shipping (1-2 days) was provided for free as the product exceeded the minimum spend to qualify. It was ordered on the 13th of December and didn't arrive until the 23rd. My delivery was also accidentally routed to a completely different part of the UK which added about 3 days onto the wait. However, the shipping issues are more the fault of the carrier and not Outsider Store. Outsider's customer service were very helpful both times I called them. I would suggest implementing better tracking features than what is currently available.

Regardless, the jacket is perfect and I would recommend this store as a reliable place to purchase from assuming you are aware of the chance of shipping delays.