Over The Planet Reviews 37

TrustScore 4 out of 5

3.9

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Rated 1 out of 5 stars

I booked disneyland Paris at there low price the advertised. After taking my info and payment information they cancelled the order and said there were no tickets even thought it's 3 months away an... See more

Company replied

Rated 4 out of 5 stars

Process was easy, and the ticket I purchased was cheaper than what I would have paid directly to vendor. One issue—I was initially sent a ticket for the wrong visit date. I emailed as soon as I... See more

Rated 5 out of 5 stars

Booked the James Bond Island trip online through Over The Planet. As soon as the payment was made, i received email with confirmation and pick up details were notified. The tour operator (Nureena Trav... See more

Rated 5 out of 5 stars

Truly a unique experience for our family. The Maeklong Railway Market was enjoyable and offered products that was reasonably price. Over the Planet team was efficient and organized. We would also like... See more

Company details

  1. Travel Agency

Written by the company

At Over The Planet, we curate unique, sustainable, and immersive travel experiences that connect conscious travellers with the heart and soul of each destination. Based in Australia, our mission is to help people explore the world in meaningful ways — supporting local communities, preserving the environment, and celebrating authentic culture. Whether you’re seeking slow travel adventures, eco-friendly stays, or off-the-beaten-path tours, Over The Planet makes it easy to discover and book journeys that align with your values. We’re passionate about responsible tourism and proud to support a global network of ethical travel providers. Join us in travelling better — for people, for planet, and for purpose.


Contact info

3.9

Great

TrustScore 4 out of 5

37 reviews

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Rated 1 out of 5 stars

I booked disneyland Paris at there low…

I booked disneyland Paris at there low price the advertised. After taking my info and payment information they cancelled the order and said there were no tickets even thought it's 3 months away and tickets are not sold out.

They then raised the price back up. Pretty sure there just farming your data.

Reply: Do you have any info on the promotion? Usually it runs for a set date not number of tickets. I just want the tickets that were promised. Also the customer support is non existent. I emailed and got no response. I received a response here almost immediately. Don't use this company you will regret it from my experience.

April 12, 2026
Unprompted review
Over The Planet logo

Reply from Over The Planet

Thanks for your review - we understand how frustrating this experience must have been.

The price you selected was part of a limited promotional deal, and unfortunately, the availability for that sale has sold out. Please note that a booking is only confirmed once it has been successfully finalized and confirmed.

We also want to clarify that we do not use customer data in the way suggested. We are fully compliant with GDPR, and all personal information is handled securely and only used for processing bookings.

Please feel free to contact our customer support team with your booking details if you need further clarifications.

Best Regards,
Customer Happiness Team

Rated 5 out of 5 stars

Great price and easy to book

Easy to use and way cheaper than booking direct with the vendor. The website is pretty straightforward, found what I wanted, paid, and was done in five minutes.

March 29, 2026
Unprompted review
Rated 4 out of 5 stars

Fast and Easy, Good Customer Service

Process was easy, and the ticket I purchased was cheaper than what I would have paid directly to vendor.

One issue—I was initially sent a ticket for the wrong visit date. I emailed as soon as I noticed and received a quick reply stating that it would be fixed. A new ticket was issued shortly after. If it weren’t for the initial error, I would have rated 5 stars.

REVIEW THE TICKET DETAILS and if you have questions email Over the Planet directly.

February 26, 2026
Rated 1 out of 5 stars

I am not satisfied with your system and…

I am not satisfied with your system and platform

December 27, 2025
Over The Planet logo

Reply from Over The Planet

Thank you for sharing your feedback. We’re sorry to hear that you were not satisfied with our platform.

We would like to clarify that we did not receive any contact from you regarding specific issues or difficulties, which unfortunately limited our ability to assist or resolve any problems at the time. Our support team is always available and committed to helping guests if they encounter any challenges.

We take all feedback seriously and are continuously improving our platform. If you’re willing to share more details about what didn’t meet your expectations, we’d appreciate the opportunity to review your experience and assist you further.

Please feel free to contact our customer support team with your booking details, and we’ll be happy to help.

Best Regards,
Customer Happiness Team

Rated 5 out of 5 stars

Floating Market and Risky Train Experience

Truly a unique experience for our family. The Maeklong Railway Market was enjoyable and offered products that was reasonably price. Over the Planet team was efficient and organized. We would also like to highlight our driver/tour guide, Mr. Jack, he was insightful and was a joy to have.

December 5, 2025
Rated 5 out of 5 stars

Not true fans of the Hobbits

Although not true fans of the Hobbit and Lord of the rings stories, the visit to the film set was a must do experience.
The tour was conducted in a way that being a fan was not required to enjoy it.
Highly recommend this attraction to everybody that visits NZ.

November 11, 2025
Rated 5 out of 5 stars

It was easy and no complications…

It was easy and no complications although I was a little anxious about the e-purchase reliability when I reached the ticketing booth at Adelaide Zoo entrance. The code is in the email. All good!

September 10, 2025
Rated 1 out of 5 stars

we booked this tour

we booked this tour, no one told us that we needed to get a visa, since it was our first time flying to another country, we didn’t know that we needed to get a visa and we didn’t see this information, they didn’t let us through at the border and we sat for 5 hours at the border waiting for the bus to return, they didn’t give us any compensation!

August 18, 2025
Over The Planet logo

Reply from Over The Planet

We are very sorry to hear about your experience and understand how disappointing it must have been to face issues at the border, especially since this was your first time traveling abroad.

To clarify, the booking made with us was for a museum admission ticket only. We do not provide visas or travel documentation, and it is the traveler’s responsibility to ensure that the correct documents are in place before crossing borders. This information is included in our booking terms, though we will review how it is presented to make it clearer in the future.

We also noticed that there was no communication with our team prior to or during the trip regarding this issue. In situations like this, we strongly encourage travelers to reach out to us directly - often, we can provide guidance or clarify details in advance to avoid such complications.

While we are unable to offer compensation in this case, we sincerely value your feedback and will continue working on clearer pre-travel guidance for our guests.

Best Regards,
Customer Happiness Team

Rated 1 out of 5 stars

Unacceptable behavior.

Unacceptable behavior.
I got late to go back to the meeting place 10 minutes, I get a call to hurry back to the meeting place in which I arrived 3 minutes later to see that they had left without me… then was asked to take a taxi to the next destination, which would be 100$, or go back to the city 3 hours away. I was a wrong to forget the time that we were supposed to meet, but it’s very ungrateful and disrespectful to abandon a client in the middle of nowhere and think that’s fine. I don’t recommend this company to anyone, you never know if it will happen to you.
No need to come here and try to justify, I was wrong but you guys lack empathy and a lot of other human values…

July 13, 2025
Unprompted review
Over The Planet logo

Reply from Over The Planet

Thank you for taking the time to share your feedback. We’re genuinely sorry for the stress and inconvenience you experienced. We completely understand how upsetting it must have been to return and find the group had departed.

While we acknowledge that delays can happen, our team has a responsibility to ensure the itinerary runs on schedule so that all guests on the tour can enjoy a smooth and complete experience. In group travel, even a short delay can impact multiple travelers and affect the remainder of the day’s plan.

That said, we regret that the situation was not handled with more empathy. It’s never our intention to make anyone feel unsupported, and we are reviewing how we respond in moments like this to ensure we uphold both professionalism and compassion.

We appreciate your honesty, and we’re taking your feedback seriously. Should you wish to speak further or provide additional input, we’d welcome the opportunity.

Best Regards,
Customer Happiness Team

Rated 1 out of 5 stars

Hidden in the horizon

Some oscure company hiding behind a stupid non-descriptive name like "over the planet" Who are you? Are you afraid to identify yourself?

January 15, 2025
Over The Planet logo

Reply from Over The Planet

Hi George, thanks for leaving feedback on your recent purchase from us. We understand that you had a bad experience with us and as much as we would like to help you resolve your issue, leaving us a bad review because you've misread the product description before the purchase will not help other customers.

Having said that, we appreciate your input and time spent reviewing and will continue to improve our platform for better communications.

Best Regards,
Customer Happiness Team

Rated 5 out of 5 stars

Easy to use.

Easy to use.
Booked tickets online and had no problem showing the details on phone at ticket office.
Will use again.

December 23, 2024
Rated 5 out of 5 stars

James Bond Island trip, Phuket, Thailand

Booked the James Bond Island trip online through Over The Planet. As soon as the payment was made, i received email with confirmation and pick up details were notified. The tour operator (Nureena Travel) were superb (5 starts)! The vessel was large, as advertised, clean toilets, very stable and plenty of space onboard. The lunch was delicious and sufficient quantity. The canoe trips were great and as advertised. Best part was the crew who made the trip so special; they were super polite, super helpful and always smiling. Keep up the good work team!

December 11, 2024
Rated 5 out of 5 stars

The whole experience was pleasing.

I will start with the hotel itself. The hotel is beautifully decorated in the style of a palace, everywhere is clean and the staff constantly takes care of this cleanliness. The hotel is large also you can easily make evening walks there.

October 24, 2024
Unprompted review

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