I’ve been an OVHCloud customer for nearly two decades, and their service consistently delivers exceptional value, even more with their competitive pricing. While their network setup can be a bit c... See more
Company replied
Location
Switch locationVia Carlo Imbonati 18, 20159 Milano, Lombardia, IT
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They say that sending an email from the WEBMAIL uses the sender's IP for spam checking, which means it's impossible to send any email from them and not end up as spam in specific cases like sending... See more
Company replied
Fast response time. Clear and professional.
Few days after I had opened ticket CS15073371 regarding invoice issues I received full satisfactory answer.
Company replied
Company details
About OVHcloud - Italy
Written by the company
OVHcloud is a global European leading cloud provider, we deliver public and private cloud products, shared hosting and dedicated server solutions in 140 countries worldwide. We also offer domain name registration, telephony services and internet access to our customers. Founded in 1999, OVHcloud is a French company with an international presence, based on a backbone of datacenter and points of presence spread across the globe.
Contact info
Via Carlo Imbonati 18, 20159, Milano, Lombardia, Italy
4.4
Excellent
61 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Great support
The problem was immediately identified and resolved. Excellent communication, many thanks
March 9, 2026
Unprompted review
Reply from OVHcloud - Italy
Hi Alessandra,
We're glad to see that the problem was resolved quickly!
We appreciate you mentioning our excellent communication and thank you very much.
The entire OVHcloud support team is ready to assist you through any of our channels, including phone, tickets, live chat, or social networks.
Best Regards,
OVHcloud Support team
Accounting fast and reliable
Few days after I had opened ticket CS15073371 regarding invoice issues I received full satisfactory answer.
January 27, 2026
Unprompted review
Reply from OVHcloud - Italy
Hello Roberto,
Thank you for taking the time to submit your feedback on Trustpilot.
We are delighted to hear that our team has been able to provide you with effective and satisfactory support.
At OVHcloud, we strive to continuously improve our customer service and the quality of our communications.
Your satisfaction is our priority and we are pleased to see that our efforts are bearing fruit.
For any additional request, our technicians are of course available by phone or ticket, via Live Chat or social networks.
The entire OVHcloud support team thanks you for your trust, and wish you an excellent day.
Best wishes,
Your OVHcloud advisor.
^LaiM
Reply from OVHcloud - Italy
Hello Dino
Thank you for taking the time to submit your feedback on Trustpilot.
We are delighted to hear that you have been satisfied with the skill and kindness of our support team.
This is exactly what we aim to offer our customers: quality service and a positive user experience.
We are constantly improving our services and support, especially to reduce the processing time of requests, and we strive to cover the majority of common requests via our website and guides.
For any additional requests, our technicians are of course available by phone or ticket, via Live chat or social networks.
The entire OVHcloud support team thanks you for your trust, and wish you an excellent day.
Best wishes,
Your OVHcloud advisor.
^LaiM
OVHCloud is a diamond in the rough; don’t fret, don’t hesitate.
I’ve been an OVHCloud customer for nearly two decades, and their service consistently delivers exceptional value, even more with their competitive pricing. While their network setup can be a bit complex at first, once you learn the ropes, there are many powerful features to leverage.
I have found that approaching Customer Support chat with clear details and a technical mindset really helps; being specific and speaking their language streamlines the process. Adding a touch of nerdy humor to the conversation makes the experience more relaxed and enjoyable both ways, too. When I’ve encountered tricky issues, support agents have either resolved them quickly or escalated them to Level 2 when needed.
A special thanks to Vitor and Andrea for their outstanding help today. Their professionalism and customer focus are precisely why I’m leaving this review. They truly earned these five stars. Kudos to both!
November 5, 2025
Unprompted review
Reply from OVHcloud - Italy
Hello Keijo,
Thank you for taking the time to submit your feedback on Trustpilot, and we are pleased to read this feedback.
We are proud that you have found our customer support helpful and effective, especially when you have encountered complex situations.
We will pass on your thanks to Vitor and Andrea, who will be delighted to know that their help has been appreciated.
For any additional request, our technicians are of course available by phone or ticket, via Live Chat or social networks.
The entire OVHcloud support team thanks you for your trust and wishes you a great day.
Best wishes,
Your OVHcloud advisor
^LaiM
Extremely Negative Experience
Extremely Negative Experience
I do not recommend OVH for domain and hosting management.
The renewal system is deliberately unclear and designed in a way that easily misleads users.
The platform allows you to renew both hosting and domain for three years, but in reality not even one year is actually applied to the domain. The entire amount is automatically refunded, and the domain is canceled, leaving you without service.
This setup forces the customer to pay an additional “redemption fee” to recover the domain and then renew it again yearly, effectively paying more than double the original cost.
The customer service provides no real solutions, only repeating rules and sending links, completely ignoring how unreasonable and non-transparent the whole process is.
In short: a terrible experience, no clarity, and zero customer protection.
I strongly advise against using OVH if you expect a serious and reliable service.
October 16, 2025
Unprompted review
Reply from OVHcloud - Italy
Hello Alice vittoria,
Thank you for giving us your feedback via TrustPilot, and we are sorry for the inconvenience encountered.
OVHcloud strives to provide the best possible service and support to provide solutions.
So that I can check what happened and give you explanations or take action on the processing of your request, I invite you to reply to the request for information that I have just sent you to retrieve the identifier of your OVHcloud account (xx12345-ovh) or the contact email address of it.
If necessary this page could help you find the information:
https://help.ovhcloud.com/csm/it-account-log-in-ovhcloud-control-panel?id=kb_article_view&sysparm_article=KB0043033
Regards,
Maxime.R
Billed me for 14k€ -- it was 3€
Billed me for 14k€, turns out, it was a mistake. The bill was 3€. Took 1 month to get the funds back and 1 month to get a compensation.
I've been with OVH for more than 15 years, but hey, the support and operations are really getting worse.
May 20, 2025
Unprompted review
Reply from OVHcloud - Italy
Hello Gabriele,
Thank you for taking the time to submit your feedback on Trustpilot, and we are truly sorry to read such feedback.
First of all, we thank you for your loyalty over all these years, and we are happy to read that the situation is settled to date.
We are continually improving our billing system to deliver a great user experience.
We are also improving our services and support, especially to reduce application processing time.
In order to analyze the exchange with our support team, as well as the difficulties encountered, I have just sent you a request for information.
In response, please provide me with your OVHcloud NIC handle in the form of "abXXX-ovh".
Thank you for your understanding.
I look forward to your return and wish you a good day.
Best wishes,
Your OVHcloud advisor.
^LaiM
Weird account management
Different prices across different accounts in the same location. Can't login with the same account on different subdomains. Really weird UX.
March 14, 2025
Unprompted review
Reply from OVHcloud - Italy
Hello Grigory,
Thank you for taking the time to submit your opinion on Trustpilot, and I sincerely regret this feedback.
We are continually improving our billing system to deliver a great user experience.
The price listed according to the subsidiaries also depends on the "locale zone" sought for our VPS and dedicated server services as indicated on our website: https://www.ovhcloud.com/en/bare-metal/
To log in to different subdomains, you can only do this from the account that manages the service:https://help.ovhcloud.com/csm/en-domain-subdomains-creation?id=kb_article_view&sysparm_article=KB0060738
In order to analyze the exchange with our support, I have just sent you a request for information. If you have a pending request, I can restart the service concerned.
In response, please provide me with your OVHcloud NIC handle in the form of abXXX-ovh.
Thank you for your understanding, the entire OVHcloud support team wishes you an excellent day.
Best wishes,
Your OVHcloud advisor.
^LaiM
Spam issues
They say that sending an email from the WEBMAIL uses the sender's IP for spam checking, which means it's impossible to send any email from them and not end up as spam in specific cases like sending to iCloud. This is nonsense, I've been struggling with their support for months, and they keep relying false information. They hide their incompetence and provide a service worse than the vast average. Private IPs will ALWAYS be in blacklists, they just use shared IPs on their side to cut down costs and invent excuses to steer away customers like me.
Tell me how am I supposed to send emails from a normal dynamic IP, that will always be in blacklists by definition, and they CAN'T be removed. All other providers work, this doesn't, as plain as simple.
January 1, 2024
Unprompted review
Reply from OVHcloud - Italy
Hello there JW,
We really do apologize for this situation you had to face and honestly it's sad for us to hear such a thing from you, because this is not the type of service/support we expect to provide. We do hope that in future, you won't have to go through this issue again as we will take the chance to improve.
**UPDATE**
Thank you for the information provided and for the effort on sharing your concern with us. OVHcloud take the SPAM serious and cooperate with international and european standards to prevent and act against the SPAM to keep our customers and our infrastructure free from it and safe.
We are sorry that your private IP is blacklisted but after checking the ticket, our agents has provided detailed answers and support for your case and once again, we are sorry for not reaching your expectations today.
We will move forward your comments to our team, as part of our deal in keep improving our customer support experience.
Have a nice day,
ViniL
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