I had already dropped this case, but when I called about another matter, the employee (André A.) was very professional and helpful. So, I brought the matter again, and he said he understood my sit... See more
Company replied
Location
Switch locationPraça Alvalade 7, 1700-345 Lisboa, Lisboa, PT
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See what reviewers are saying
On first response, discarded all responsibility, but after messages exchanged and after some time, they provided some compensation procedure. Thank you for being reasonable and to understand. (I have... See more
Being a client for multiple years, I rarely had any issues. Recently sent 2 tickets regarding two different, but related, issues and both of them were treated in a very professional matter. Not only... See more
Company replied
Worst Company ever They emptied my server only a few days after my credit card got invalid. Updated: They sent one warning about the server deletion and deleted one day after.
Company replied
Company details
About OVHcloud - Portugal
Written by the company
OVHcloud is a global European leading cloud provider, we deliver public and private cloud products, shared hosting and dedicated server solutions in 140 countries worldwide. We also offer domain name registration, telephony services and internet access to our customers. Founded in 1999, OVHcloud is a French company with an international presence, based on a backbone of datacenter and points of presence spread across the globe.
Contact info
Praça Alvalade 7, 1700-345, Lisboa, Lisboa, Portugal
3.9
Great
24 reviews
Asks customers to review
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Incredible customer service!
Incredible customer service!
Solved my issues super quick - on a Sunday afternoon!
May 17, 2026
Unprompted review
Reply from OVHcloud - Portugal
Hello Lara,
Thank you for taking the time to share this positive feedback about your experience with our support team.
We do our best to offer high-performing services and quality support at your complete disposal.
The entire OVHcloud support team remains available should you need assistance through all our channels, whether by phone, ticket, live chat, or social media.
Best Regards,
Maxime.R
On first response
On first response, discarded all responsibility, but after messages exchanged and after some time, they provided some compensation procedure. Thank you for being reasonable and to understand. (I have been talking with real people, not some inhuman bot clerk)
March 6, 2026
Unprompted review
Good service and support.
Being a client for multiple years, I rarely had any issues. Recently sent 2 tickets regarding two different, but related, issues and both of them were treated in a very professional matter.
Not only did they call me by phone to try and understand better my problem (ticket CS15383270 wich was resolved after that call), they also considered and accepted my request regarding my contratual commitment after migrating servers (ticket CS15383312).
So far I'm happy with the quality of service and support.
March 30, 2026
Unprompted review
Reply from OVHcloud - Portugal
Hello Marco,
Thank you for taking the time to share this positive feedback about your experience with our support team. I was able to share your feedback with my colleagues.
We do our best to offer high-performing services and quality support at your complete disposal.
The entire OVHcloud support team remains available should you need assistance through all our channels, whether by phone, ticket, live chat, or social media.
Best Regards,
Maxime.R
Top customer service,excellent…
Top customer service,excellent explaining and solving my problem.
February 13, 2026
Unprompted review
Reply from OVHcloud - Portugal
Hello Teresa,
Thank you for taking the time to share this positive feedback about your experience with our support team.
We do our best to offer high-performing services and quality support at your complete disposal.
The entire OVHcloud support team remains available should you need assistance through all our channels, whether by phone, ticket, live chat, or social media.
Best Regards,
Maxime.R
Outstanding Customer Support and Professionalism
I have spent many years in the tech industry, working with both ISVs and IHVs, and collaborating closely with various support organizations, including managing my own support team. I can confidently say that I have never experienced support of this quality.
From my very first day, on December 31st, 2025, when launching a critical test project, I was met with individuals who were consistently available, professional, and genuinely supportive. Today, I once again received outstanding support from the team in Lisbon. This truly reflects an exceptional level of customer service and customer experience.
As I prepare to launch my startup, operating with a very limited budget, I will not forget the way I was treated. Thank you sincerely.
January 25, 2026
Unprompted review
Reply from OVHcloud - Portugal
Hello,
Thank you for taking the time to share this positive feedback about your experience with our support team.
We do our best to offer high-performing services and quality support at your complete disposal.
The entire OVHcloud support team remains available should you need assistance through all our channels, whether by phone, ticket, live chat, or social media.
Best Regards,
Maxime.R
Débora was a great agent who helped…
Débora was a great agent who helped resolve my billing issue. It changes from the French support that takes 45 minutes to respond over the phone.
January 10, 2026
Unprompted review
Reply from OVHcloud - Portugal
Hello,
Thank you for taking the time to share this positive feedback about your experience with my colleague Deborah.
We do our best to offer high-performing services and quality support at your complete disposal.
The entire OVHcloud support team remains available should you need assistance through all our channels, whether by phone, ticket, live chat, or social media.
Best Regards,
Maxime.R
Reply from OVHcloud - Portugal
Hello Leandro,
Thank you for taking the time to share this positive feedback about your experience with our support team.
We are doing our utmost to provide efficient services and high-quality support at your entire disposal.
The entire OVHcloud support team remains available if needed through all our channels, whether by phone or ticket, via live chat, or social media.
Regards,
Maxime.R
[ln53523-ovh][CS11288399]
I had already dropped this case, but when I called about another matter, the employee (André A.) was very professional and helpful. So, I brought the matter again, and he said he understood my situation and said he would forward the case which he did. After some time, his colleague (Leticia D.) contacted me, asked for my explanation, and quickly understood and resolved the issue professionally with a focus on customer service.
Thank you both for your support.
Sincerely,
Vasco Campos
July 22, 2025
Unprompted review
Reply from OVHcloud - Portugal
Hello Vasco,
Thank you for taking the time to submit your feedback on Trustpilot and we are pleased to read this feedback.
We are proud of our employees who work hard to deliver a high-quality customer experience.
We are pleased that you have been able to benefit from a personalized service, adapted to your needs and that our teams have been able to provide you with the solution you have been waiting for.
We will share your feedback with our agents (André A. and Leticia D.) to encourage them to continue providing excellent service to our customers.
If you have any difficulties or require additional support, our support teams are of course available by phone or ticket, via Live Chat or social networks.
The entire OVHcloud support team would like to thank you for choosing OVHcloud, and wish you an excellent day.
Best wishes,
Your OVHcloud advisor.
^LaiM
OVH does not consider its customers
OVH and the lack of respect for its customers.
I bought a server over 10 months ago, with loyalty, but it had a bad block on the HD, OVH, I had to migrate because OVH did not have real-time delivery, and I could not exchange the HD with the risk of losing all the data.
Even though I have been a customer for over 10 years, with hundreds of thousands of euros spent as a customer, the request to terminate a server, which occurred due to hardware failure, is not taken into consideration and they want me to pay for a server that will not be used.
OVH needs to worry about serving its customers better, because a decade-long commitment relationship is worth more than a simple $80 contract compared to the thousands of dollars invested as a customer.
March 24, 2025
Unprompted review
Reply from OVHcloud - Portugal
Hello,
Thank you for taking the time to submit your opinion on Trustpilot and I sincerely regret this feedback.
OVHcloud is continuously improving its billing system to deliver an excellent user experience.
This type of special request is exclusively made through a commercial gesture request to our "complaint" service.
They will study the situation and get back to you as soon as possible.
If you have any difficulties with your services, our support teams are of course available by phone or ticket, via Live Chat or social networks.
If you have a commercial gesture request waiting to be processed, please provide your NIC handle and the request number by returning the private message I just sent you via Trustpilot. I can then relaunch the service concerned.
Thank you for your understanding and patience.
I look forward to your return and wish you a good day.
Best wishes,
Your OVHcloud advisor.
^LaiM
This is an absolute SCAM
This is an absolute SCAM! ⚠️💥 I paid 14 euros for a domain name, and within a minute, they claimed it was created and confirmed. Two minutes later, they said it was canceled for some unknown reason. When I asked why, they refused to give me an answer, and then told me the payment wasn’t even charged to my account. I spent nearly 15 minutes with support and got absolutely nowhere. So, from what I can tell, I’ve just been scammed. ⚠️💣 The worst part? They told me the only solution is to pay again. Do yourself a favor and stay away from these scammers! 🚨
January 4, 2025
Unprompted review
Reply from OVHcloud - Portugal
Hello Younes,
Thank you for your feedback on Trustpilot, I'm very disappointed to read you comment about your order.
OVHcloud is constantly improving its support on the billing part but also on the security part for orders.
Please rest assured, you'll receive a refund if we cancel your order.
So that I can do some checks about your request, I invite you to respond to the request for information that I have just sent you. You can respond by giving me the ID of your OVHcloud account (xx12345-ovh) or the contact email address.
If necessary, this page could help you find the OVHcloud account ID: https://help.ovhcloud.com/csm/en-ie-account-log-in-ovhcloud-control-panel?id=kb_article_view&sysparm_article=KB0043034
I would like to thank you for your understanding and patience in this process. Regards,
^JLam
Worst Company ever
Worst Company ever
They emptied my server only a few days after my credit card got invalid.
Updated: They sent one warning about the server deletion and deleted one day after.
May 21, 2024
Unprompted review
Reply from OVHcloud - Portugal
Hello Filipe,
We really do apologize for this situation you had to face and honestly it's sad for us to hear such a thing from you, because this is not the type of service/support we expect to provide. We do hope that in future, you won't have to go through this issue again as we will take the chance to improve.
**UPDATE**
Your service was expired for 15 days. OVHcloud sent you several warnings to renew the service before the permanently deletion.
This information was available on your Control Panel and by e-mail. According to our T&C agreed by you, once the service expired and no intention to renew by the followed days, OVHcloud reserve the right to cancel the service and recycle the server.
Have a nice day,
ViniL
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