The support team is responsive and helpful. Their service can be considered as your VPS with very high connection bandwidth and speed. Regards Hendra
Company replied
Location
Switch locationPaya Lebar Link 1, 408533 Singapore, SG
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
OVHcloud is the best provider for bare metal clouds, offering top-notch DDoS protection. Their services are reliable and powerful, making them an excellent choice for anyone needing secure and high-... See more
Company replied
One week has passed, and I still haven’t been able to purchase a VPS from them. These days when providers like AWS, Oracle, Azure, and Linode allow you to buy a VPS or cloud server instantly, OVHclo... See more
Company replied
OVH offers strong hardware performance at very competitive pricing, especially in Europe, though Singapore servers are comparatively more expensive. The platform features one of the best customer port... See more
Company details
About OVHcloud - Singapore
Written by the company
OVHcloud is a global European leading cloud provider, we deliver public and private cloud products, shared hosting and dedicated server solutions in 140 countries worldwide. We also offer domain name registration, telephony services and internet access to our customers. Founded in 1999, OVHcloud is a French company with an international presence, based on a backbone of datacenter and points of presence spread across the globe.
Contact info
Paya Lebar Link 1, 408533, Singapore, Singapore
1.9
Poor
34 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
No Support for VPS customers, buggy site
Tried to purchase VPS. Their wizard forced into 2-factor, where both of the 2 options they presented immediately bugged out. Tried the live chat support, but no one answered. Tried calling support phone number, very long automated menu, long wait; again, no answer. Website full of bugs with no support options for new customers, how are these guys still in business?
After posting the above review, I received a response with request for more information about my experience from OVHCloud. The response was automated and made no mention of any of my actual issues. I don't get it.
Why come to review sites with a bot to send automated messages trying to convince reviewers that they care? They literally cannot even be bothered to read. Let me make this perfectly clear. Do NOT put a live-chat support on your website WITH NO ONE MANNING THE CHAT. Do NOT put a support phone number on your website WITH NO ONE ANSWERING THE PHONE. Do NOT force new customers into 2-factor authorization WHERE NONE OF THE OPTIONS WORK WITHOUT BUGS. Guys, this is simple business. Do not come here to review sites and pretend to care about your customers when you spend zero effort in actually taking care of your new customers nor do you even bother to actually read our reviews!
I would post screenshots if Trustpilot would allow!
Review remains 1 star out of 5. Will we ever see any real effort from OVH?
October 29, 2024
Unprompted review
Reply from OVHcloud - Singapore
Hello Chris,
Thank you for providing feedback via Trustpilot. I am truly sorry to read such feedback.
OVHcloud is constantly improving its services and support, particularly to reduce the time it takes to process requests.
We are also improving our billing system to deliver a great user experience.
When placing an order for the first time, our organization checks the information listed on the OVHcloud Control Panel to confirm that the order has been delivered.
This verification is indicated in our contracts and it takes around 24:00 to 48:00.
In order to analyze the various difficulties encountered, I invite you to respond to the request for information that I have just sent you. You can reply by sending me your OVHcloud account ID (xx12345-ovh).
Thank you for your understanding and look forward to your return. Have a great day.
Best wishes,
Your OVHcloud advisor.
^LaiM
This is the worst hosting company…
This is the worst hosting company that's scamming people. I've paid the services and they confirmed the order. Later they cancelled the order and charged my credit card, although I haven't received any server to use. They are scamming people.
September 25, 2024
Unprompted review
Reply from OVHcloud - Singapore
Hello,
Thank you for giving us your opinion via TrustPilot and we are sorry for the inconvenience encountered.
OVHcloud is constantly improving its support on the billing part but also on the technical part to assist customers.
So that I can carry out checks, I invite you to respond to the request for information that I have just sent you.
You can respond by giving me the ID of your OVHcloud account (xx12345-ovh) or the contact email address.
If necessary, this page could help you find the OVHcloud account ID:
https://help.ovhcloud.com/csm/pl-account-log-in-ovhcloud-control-panel?id=kb_article_view&sysparm_article=KB0043026
Regards,
Maxime.R
Good support for payment issue
Good support from payment issue.
It's great that CS team reach out from twitter to support.
August 5, 2024
Unprompted review
Reply from OVHcloud - Singapore
Hello Nate,
We would like to thank you very much for sharing your positive feedback on Trustpilot.
We are extremely excited to read your excellent review of OVHcloud. Your positive feedback is a great source of motivation for our team and encourages us to continue our efforts to improve our services and support.
At OVHcloud, we are committed to delivering an exceptional customer experience and value your feedback. We are delighted to know that our support team has fully satisfied you, and we are committed to continuing to work hard to optimize the processing times for your requests.
If you require assistance, please feel free to contact your dedicated support team.
We are at your disposal to answer your questions or concerns.
We wish you a great day and thank you again for your trust.
Best wishes,
Your OVHcloud advisor.
^LaïM
I have facing issue on server last 1…
I have facing issue on server last 1 month. the server is responding very slow and most of the times it is just loading, I checked all my resources is okay. but server is very slow. in last 1 week this problem is severe. i opened a ticket before 3 days(ticket no: 9862422) but they don't even reply the ticket. i am disappointed. i want to changed their server but due to in my commitment I cant change the server before September.
July 4, 2024
Unprompted review
Reply from OVHcloud - Singapore
Hello,
Thank you for giving us your opinion via TrustPilot and we are sorry for the inconvenience you encountered.
OVHcloud is constantly improving its services and support, in particular to support customers with technical requests but also with billing.
So that I can do some checks, I invite you to respond to the request for information that I have just sent you.
You can respond by providing me with your OVHcloud account ID (xx12345-ovh).
If necessary this page could help you find the OVHcloud ID:
https://help.ovhcloud.com/csm/de-account-log-in-ovhcloud-control-panel?id=kb_article_view&sysparm_article=KB0043024
EDIT : I would like to edit this response.
I see that you have not responded to the request for information sent to provide us with OVHcloud account information.
If necessary you can provide us with information so that we can act on the processing of your request.
I remain available and I wish you a nice day.
Regards,
Maxime.R
Worst service ever
Worst service ever ! I missed a bill (Not saw their emails) - they deleted my server, data, everything and then ask me to pay installation fee to create a new one. DONT USE THEM
June 5, 2024
Unprompted review
Reply from OVHcloud - Singapore
Hello Phil,
We really do apologize for this situation you had to face and honestly it's sad for us to hear such a thing from you, because this is not the type of service/support we expect to provide. We do hope that in future, you won't have to go through this issue again as we will take the chance to improve.
Taking this opportunity, I would like to request more information about your account and review in detail the case, and of course, provide an alternative solution. You have received a request, please, answer this request with your OVHcloud (aa0000-ovh or 0000-0000-00) and e-mail of your OVHcloud account.
Have a nice day,
Homéfa S.
Their service is very good
Their service is very good, it comes with anti ddos and the pricing is very good to. I have 2 servers with them and my uptime is 100%.
June 4, 2024
Unprompted review
Reply from OVHcloud - Singapore
Hello Nathan,
We are delighted to receive your positive feedback.
Thank you very much.
We strive to continue being your preferred hosting and cloud service provider.
Best regards,
Homéfa S.
Unprocessed order. No response from the support.
Make an order for vps hosting and dedicated server. They instantly cancelled my order and put the funds on hold. They are not responding to any support tickets i sent. I have not heard any reason or any reply from them. It's been 4 days now. No response at all. Very unprofessional. Everyone should know about it.
May 31, 2024
Unprompted review
Reply from OVHcloud - Singapore
Hello,
Thank you for giving us your opinion via TrustPilot and we are sorry for the inconvenience you encountered.
OVHcloud is constantly improving its services and support, in particular to support customers with technical requests but also with billing.
So that I can do some checks, I invite you to respond to the request for information that I have just sent you.
You can respond by providing me with your OVHcloud account ID or the contact email address (xx12345-ovh).
If necessary, this page could help you find the OVHcloud identifier:
https://help.ovhcloud.com/csm/fr-account-log-in-ovhcloud-control-panel?id=kb_article_view&sysparm_article=KB0043028#se-connecter-sans-identifiant
EDIT : I would like to edit this response.
I see that you have not responded to the request for information sent to provide us with OVHcloud account information.
If necessary, you can provide us with information so that we can act on the processing of your request.
I remain available and I wish you a nice day.
Regards,
Maxime.R
OVHcloud Experience
OVHcloud is the best provider for bare metal clouds, offering top-notch DDoS protection. Their services are reliable and powerful, making them an excellent choice for anyone needing secure and high-performing cloud solutions. We've been using their services for our game servers with thousands of players monthly.
However, their customer support needs improvement. The response times are slow, which can be frustrating when urgent help is needed. Additionally, you have to pay for higher-level support, which can be a burden, especially for smaller businesses. Enhancing the basic support services would make OVHcloud even better.
May 21, 2024
Unprompted review
Reply from OVHcloud - Singapore
We are really happy with your feedback Clyde!
We do hope that in future, you won't have to go through this issue again as we will take the chance to improve taking further your feedback to our support teams.
Our best regards,
ViniL
SCAM!!! NO REFUND AFTER 14 DAYS
4/8/2024 LATEST UPDATE:
BEWARE!!!!!
THIS OVH SCAM WILL NOT REFUND YOU EVEN AFTER 14DAYS THEY STILL KEEP MY BALANCE NO REFUND!!!
==========================
VERY NOT RECOMMENDED!
UPDATE:
Track order no. 16984884
I PAY AGAIN 3/18/2024
THE BALANCE DEDUCTED BUT THE ORDER FAILED AGAIN!
THEY MAKE PAYMENT SO COMPLICATED!
TOTALLY NOT RECOMMENDED FOR HOSTING!!!
this is their cs (Bartosz) chat with me:
Your order was cancelled by or valifdation team.We pride ourselves on our outstanding customer security records therefore we would like to confirm the information that you have provided, especially the identity of the billing contact. We would be grateful if you could send us the following documents as soon as possible to validate your order:
For an individual account:
- a proof of address (bank statement, utility bill dated in the last 3 months showing your name),
- a copy of your ID (passport, national ID, driving licence or birth certificate)
- a copy of the payment card used revealing the first six and the last four digits,
- a copy of the payment card holder's ID, if different.
If you have created a company account we also require:
- Company registration documents (Linking the user to the company)
You are more than welcome to blank/cover personal information from the photograph/scan such as your picture, ID number and any private information as we only need to see your name, date of birth and address.
==========================
Track order no. 16984681
my payment success but my order declined
Order declined
Based on an analysis of your order and account data, we believe that these do not provide all the necessary guarantees in terms of transaction security. To process your order, pay for it and execute the contract, OVHcloud invites you to renew your purchase using another payment method.
You can also contact one of our advisors via the help section of your account, to provide us with the information needed to complete the transaction. If not, this will not be taken into account.
March 18, 2024
Unprompted review
Reply from OVHcloud - Singapore
Hello there Magnus,
We do apologise for this situation you had to face. Our goal is always provide a safe and secure infrastructure and that's we request this information to all our customers.
Taking this opportunity, I would like to request more information about your account and review in detail the case, and of course, provide an alternative solution. You have received a request, please, answer this request with your OVHcloud (aa0000-ovh or 0000-0000-00) and e-mail of your OVHcloud account.
Have a nice day,
ViniL
The support team is responsive and…
The support team is responsive and helpful.
Their service can be considered as your VPS with very high connection bandwidth and speed.
Regards
Hendra
January 18, 2024
Unprompted review
Reply from OVHcloud - Singapore
Hi Hendra,
Thank you for taking the time to share your feedback!
We're delighted that you're happy with our products.
Our teams remain at your entire disposal, whether by telephone or by ticket, via Livechat or social networks.
Best regards,
Alexandre.L
OVH Cloud Service Nightmare - Order ID 16651304
OVH Cloud,
Order ID 16651304 paid, but abruptly "Cancelled" without a word. No server, zero communication. Unbelievably frustrating! Fix this ASAP and explain.
January 10, 2024
Unprompted review
Reply from OVHcloud - Singapore
Hey there Kenji
We really do apologize for this situation you had to face and honestly it's sad for us to hear such a thing from you, because this is not the type of service/support we expect to provide. We do hope that in future, you won't have to go through this issue again as we will take the chance to improve.
**UPDATE**
We've carefully reviewed your order and account data, and unfortunately, our validation team had to decline your order . It seems that they couldn't find all the necessary security assurances.
To resolve this situation, please take a moment to review your personal information, including your name, address, and email, as well as our service's terms and conditions before attempting a new order.
Please note that when an order is canceled, we don't complete the transaction. The pre-authorization will automatically expire after a certain period, and it be cancelled from your statement. The reserved amount will be returned to your account balance. This process typically takes 9 to 14 days for credit card payments and up to 30 days for PayPal payments.
Please note that the processing time of bank/credit card companies is excluded.
If you cannot find the refund on your statement by that time, please contact your bank/credit card company for more information.
Unfortunately, we won't be able to fulfill your order. If you have any further questions or concerns, please don't hesitate to reach out to us.
Have a nice day,
ViniL
Very BAD Service EVER I Found
A few days ago I buy a VPS for 3 month, they said in my email if the service is being processing in 48 hours and they will send information from email, but until now i dont get any emails and my account can't be access, there written Invalid ID or Password actually my ID/Email and password is CORRECT !!! I try click forget password and i put my email in the form, but there is nothing response in my email, I create new account and open ticket on there but still no any response,,, THIS IS A SCAM AND TOTALLY STEALING, Bring back my money dude, What the hell are you thinking, are u happy with your CRIME??
Edited : No problem If you deactivated my account, but at least you refund my money !!
September 2, 2023
Unprompted review
Reply from OVHcloud - Singapore
Hello Kenzo,
I really do apologize for this situation you had to face and honestly it's sad for us to hear such a thing from you, a valuable user and customer, because this is not the type of service we expect to provide.
I do hope that in future, you won't have to go through this issue again as we will take the chance to improve.
***UPDATE***
Following an analysis of the data related to your order or relating to your account, our validation department refused your order and deactivated the account because it appears that these do not provide all the necessary guarantees in terms of security.
In this case, it is important to consult the general conditions in connection with the service and to verify your personal information (surname, first name, address, email) before attempting a new order.
We do not finalize the transaction when an order is canceled, the pre-authorization will therefore automatically expire after a period of time and it will disappear completely from your statement (and the reserved amount will therefore be returned to the balance of your account). The deadline is 9 to 14 days for a credit card and up to 30 days for a Paypal payment.
It will therefore be impossible to reactivate the account and provide you with the service ordered.
Have a nice day,
ViniL
I had an awful experience with them
I had an awful experience with them. I placed an order for a VPS two days ago and a dedicated server one day ago, but both are still pending. I opened a support ticket two days ago, but I haven't received any response. Later, they emailed me asking for some documents, which I promptly provided. Now they're requesting additional PayPal holder documents, to which I replied, but I haven't heard back from them yet. even they are not replying my previous tickets.
Their customer support is extremely terrible.
edit: (4 June 2023)
Still, they are not approving my orders and not responding to my tickets. I have submitted all the documents they asked for. I ordered my Dedicated server and a VPS on 30 June. Still, both are pending. They are not refunding my money, not approving my orders, and not responding to tickets. Shame on OVH.
June 29, 2023
Unprompted review
Reply from OVHcloud - Singapore
Hello Adeev,
I really do apologize for this situation you had to face and honestly it's sad for us to hear such a thing from you, a valuable user and customer, because this is not the type of service we expect to provide. I do hope that in future, you won't have to go through this issue again as we will take the chance to improve.
**UPDATE**
We have escalated internally your case to our team so they review as soon as possible your case. This is not the type of service and customer experience we expect to provide.
Our team will contact by ticket.
Once again, sorry for the inconvenience
Have a nice day,
ViniL
thank you Vinicius support me
June 27, 2023
Unprompted review
Reply from OVHcloud - Singapore
Hello,
Thank you for taking the time to share this very positive feedback with our support team.
I inform Vinicius of this feedback.
At OVHcloud, we do our utmost to provide you with quality services and support.
The entire OVHcloud support team stay available all of our channels (telephone, ticket, livechat and social networks) if required.
Best regards,
Virginie D.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.