ovo.co.uk 

So I joined OVO for the EV anytime price for cheap Electric Vehicle (EV) anytime price at the beginning of July. Turns out it is only for one electric vehicle which is no use if like me, you will have two in the same household. In addition, the "anytime" is not anytime but is actually anytime OVO can get cheap power from the grid. Well that was not front and centre in their advertising was it now OVO. I joined for around 8 days then switched provider where what you see is what you get. OVO took over £200 from my bank by direct debit before starting the supply and I used under £15 in the 8 days or so that I was with them. I requested a refund and that is when they showed their true poor customer service colours. I complained twice via email and am still awaiting a response from both complaints, the first of which was over a month ago. I called today and was told I could have my money back - in 10 working days. Shabby. I recommend reading the small print before considering using this lot

I can't fully express how shocking this company is. 48 hours later...no engineer has turned up or contacted me in relation to an emergency appointment. I've had to endlessly repeat myself over and over for no apparent reason, in hold for over an hour every time, hung up on, passed from department to department and still no gas.

They send me a text asking for readings then when I try to log on they have a problem and I can’t log on! Then I speak with Chat after 15 minutes of stupidity they say an agent will speak with me and I’m number one in the queue, after 20 minutes waiting they then say the lines are now closed call back Monday, useless organisation. And I’m out of here!!

Since Dec 2022 nothing but issues with OVO, incompetence at its finest. Now suddenly smart meters stopped working, pretty sure this is a deliberate act to do estimates, reason for having smart meters is because I can't read the meters due to osteoarthritis, they are low and I can not see the electric and gas is outside in the ground. Very strange worked perfectly with SSE for last 4 years and worked fine with OVO since Dec 2022, yes it is the latest version had it changed when they installed new gas meter.

I have no electricity and have spoken to 10 individuals, among them spoken to two managers but although they have booked two slots of engineers to come out in the last 6 hours, no one has turned up.

Managers have stated engineers cannot deal with the workload, I have a vulnerable adult and a child and yet no electric.

Absolutely car crash of a company, do not touch with a barge pole!

Terrible company, no better than SSE...firstly, got me into higher debt because of their incompetence and now the new app is diabolical, doesn't work at all to top up unless I'm missing something...not good if people live alone and house bound

I settled a debt with ovo , over 10 months ago, have had dozens of communications via e mail, text and phone, none of wich indicated they were aware of what was really going on. Finally I got an e mail apologising and stating my debt is well and truly sorted, and then the phone calls and texts continue ( including today) !!
Used their complaints system , 3 weeks later I have had no reply.
I am going to the ombidsman and investigating possibility of suing them for harrassment.
Avoid this contemptible bunch of charlatans at all costs.

Very bad they stole my money and gave horrific service

One star is generous for this company. Absolutely shocking customer service, cant resolve an issue and have been without electricity (with 2 young children) due to a broken meter for over 24 hours now and still no further forward to fixing the issue!

With OVO an issue goes from bad to worst quickly and then stays there festering!

They are incapable of directly communicating with you to resolve simple issues and you can not get through to them by phone. Try e-mail and you get a standard reply completely unrelated to what you wish to resolve.

A company that has complete contempt for its customer base.

AGREE WITH ALL THE BAD COMMENTS!!!
Been trying for MONTHS now to resolve an issue!
Phone calls, R/D letters, emails constantly - just get passed from dept to dept and no-one willing to help!!!
Regulator reply- go back to your supplier!!!!!!!!!!!!!
Soo stressed now.
THEY ARE AN ABSOLUTE JOKE and staff obviously trained to ignore customers.

Well, as so many now have written, I am only giving them one star because there is nothing lower. Their complaints policy is simple, ignore everything. I have been e mailing and sending recorded delivery letters for months and have now bit the bullet and am changing suppliers. Fortunately, I am strong enough to stand up to their bullying tactics, but I fear for those vulnerable. They send e mails saying your smart meter isn't sending information and at the same time, letters demanding payment for estimated amounts, with the threat of passing it to a debt collection agency. Then as already said, they simply ignore any attempt to contact them.
STEER CLEAR OF OVO ENERGY
ALSO, I PASSED ALL THE INFORMATION TO THE ENERGY OMBUDSMAN, WHO WROTE A VERY POLITE LETTER BACK SAYING, "THEY DO NOT GET INVOLVED" ANOTHER ABSOLUTE WASTE OF TAX PAYERS MONEY

Never help with anything. I call them to fix bills instead they continue to send the wrong bills. Fix this please.

Oh dear, I don't understand why OVO have a complaints department they are of no .l have requested my gas account number with no joy. They direct you to their on line service and follow their instruction you will get so far and they will require your account number, but I do not have my account number that's what I want.I have been backwards and forwards that many times now. Time to call it a day and change my energy provider. I Have the feeling having read other reviews OVO will want their pound of flesh. Definitely would not recommend they are looking at customers as cash cows.They are hiding behind their own incompetent staff.

Absolute nightmare of a company. I took on the tenancy of a property that they were supplying. Despite not moving in for a month, and switching suppliers within 10 days they could not understand that no gas or electricity was used. Eventually sorted that out, but someone within their company then did a typo on the final reading, which again they couldn't comprehend. Finally landed up paying them £15 just to get rid of them and clear the account.

Shockingly bad company. I have been without gas for 5 days and had 5 emergency appointments missed. The 6th they didn't have the right meter to fit.

Avoid at all costs

Called customer service both times they terminated the call . Have no Gas and they will not help.
Do not give this company a penny .!
Customer service can't even understand your postcode.
Unbelievable !

Shockingly bad customer service. They messed up the change over from SSE and overcharged me by nearly £1000. I am now 3 months in to customer services being unable or unwilling to correct the issue - and they keep trying to charge me more monthly and are sending threatening emails chasing more money.

I have no choice but to start the Ofgem complaints process. Avoid this company - they are utterly incompetent.

This company must be investigated. Charging me for an account I never held. I have phoned and emailed endlessly trying to sort it out. My case is now with the ombudsman but it hasn’t stopped them putting me with a debt collection company. I wonder how many people pay because they just can’t stand all the pressure and stress. It’s outright fraud. They should not be allowed to trade