ovo.co.uk 

Can not believe you sign up for a fixed rate contract for 2 years then they put your bill up 3 months into the new contract by double how can this be right?

Avoid them at all cost. Disaster company.

I really like the EV charge anytime option, it works well with my home charger. Gas.meter has connected to smart charging but after a month of being with them the electric is no having readings taken, maybe that is technology and not their fault. They have a good app that gives you excellent information but if course they don't have the electric connected so it does not give so good information without the data.i have phoned them in the early stages about the swap.andnthey.answered the phones in good time.

UNBELIEVABLE LETTER TODAY FROM OVO. 9-2-24.
I have now had a FOURTEEN month nightmare with OVO Energy. The Ombudsman upheld my complaint against them in May 2023. I am still waiting for paper billing from the time in January 2023 when I was tricked into signing up to OVO with a false promise of a £50 energy credit. After reading good reviews on Trustpilot and Which magazine regarding Octopus I joined them in May 2023.
Today I had an email from OVO inviting me to switch back to them to beat the price cap. I wouldn't switch back to OVO if they were the only supplier left on the planet.

DON'T USE THIS Company THAY DON'T ANSWER There phones if thay do thay don't listen never answer your questions leave you in debt making costmers of old sse feeling extremely worse with there depression vulnerable learning difficulties rip of Company avoid big time if you don't want lots of stress and and worst depression vulnerable 🥺

Shocking company, just added £670 to my gas bill as apparently when the meter was installed in 2017 by Sse (as it was then), it hadn't been registered with the national gas registry service properly. App has been showing correct meter readings all year with costs there aswell. Now they are saying it hasn't been reading correctly and have changed all my bills from Jan 2022, so that I've gone from being £204 in credit to £486 in debit in the space of 4 days! Ombudsman here I come. Stay away from Ovo everyone!

You really are a crap company. You told me you would sort out and stop sending bills to my address in the name of Jordan White. But yet again I am still getting them. You have now given it a dept company LCS. I am getting advice from citizens advice they are tell me that if you don't stop sending me this crap they will take it up and if need be they are advising me to take you to court. If your dept agcey turns up at my door I will take you to court so everyone can see what a crap company you are. This is my last email to you if you don't stop I will take you to court This has been going on for 6 months and I have had enough of your crap

I AM IN THE PROCESS OF A OMBUSMAN INVESTIGSTION WITH OVO. THEY OWE ME £600.00 FOR LOSS OF EARNING DUE TO 3 WAISTED VISITS BY ENGINEERS. CALKED IN EXCESS OF 40 TIMES NOW OVER A 3 MONTH PERIOD! CALLED LAST WEEK PUT OVER YO CUSTOMER COMPLAINTS. I ASKED IS THIS CUSTOMER COMPMPLAINTS? ANSWER- NO WE DONT HAVE A COMPLAINTS DEPARTMENT. THEY WONT FKN BEAT ME!!!!!

I had to pay a bill that shouldn't have been mine. From April to October, no one lived in the apartment I moved out of. They told me to pay for this period (of course, without talking about it directly, just explaining that the meters were corrected). I took a photo on the day I moved out, gave them the meters, got the final bill, and despite many phone calls, they told me to pay, because if not, they would A debt collector will enter the case. They should get the landlord, not me. I even sent them the lease agreement, which ended in April, and I had confirmation of my words. I cannot recommend ovo.

If I could give them zero stars I would have ..been without heating or hot water for nine days my gas meter broke and they refused to come out and fix it probably been on hold the last week for about 6-8 hours and nobody seemed to care ..finally got them to come out and fix it after 9 days of ringing and being put on hold and getting cut off ..worst company ever do not use!!!

Would not recommend using this company at all they owe me £180 and have been trying to get it back
Since August 2023 very poor customer service all they do is mess u round hoping you will just loose interest and give up seriously DO NOT USE THIS COMPANY AVOID

It started out stressful and I was very irate but with the help of agent like Jesse and the manger Kim, I got a complete resolution of my issue

South African call centre staff abusing a vulnerable pensioner, leaving him without supply, with no means to top up a new smart meter which they forced him to have and REFUSE to send an engineer to assist when my father is partially sighted, cannot read for himself and lives alone. He has no way to set up smart meter and no possibility to top up himself without setup support and without a topup card. They CLOSED his account, then blagged £40 from me over the phone with no explanation what's happening with his account and refuse to offer any assistance. Ovo are acting criminally in breach of so many laws in their actions.

Absolutely disgusted. I intend to file a prosecution case on behalf of my father because there is no way I am allowing this to continue with am 8 weeks complaint process.

If you are a customer reading this review, save yourself problems and AVOID OVO completely.

If you are ovo staff replying to this review... KEEP your apologies because they will not resolve the problems created by your staff and their unlawful actions.

Absolutely terrible customer support. I lived in one address from 15/01/2023 until 30/09/2023. During this time I was paying regularly for what I believed was my account with Ovo.

When I called to let them know I was leaving this address they informed me that I had a remaining balance of >£1000. It turned out they had made 2 different accounts under my name for this address and had been charging me for both. I notified them of this mistake on 30/09/2023 and sent proof of my payments throughout the year, with my sort code/account number etc. to prove that it was my account. They assured me that an investigation would be made and the case would be high priority.
Well it's now 4 months later and nothing has changed.

I have left the UK and I can only contact Ovo through WhatsApp. The customer service I have received has been at best incompetent and at worst downright rude, dismissive and disrespectful. Each time I speak with them I need to repeat the same information and send proof of payment and each time I am told that there will be an investigation. each time NOTHING is done about this.

My account has now been passed to a debt collection agency which Ovo can't contact, apparently. This is destroying my credit score and also putting me at risk of legal ramifications.

If you are looking for an Energy Company who know what they are doing, choose absolutely anyone else. Ovo will try to scam you with their confusing customer service set up and lack of professional and trained employees.

I would give 0 stars if I could

Traumatised! My wife and I own a house which is currently empty and up for sale. Ovo energy have set up a bogus account in our son's name and consequently will not deal with us! Our son lives in Australia and has done so for the past 18 months. Yesterday Ovo sent a threatening letter (addressed to our son) saying that the account was in default because the bill of £137. 95 (consisting mostly of standing charges) was unpaid. They threatened debt recovery, court action, replacement of the smart meters with pay as you go etc. etc. if the bill is not settled within 10 days. Ironically, my wife and I have tried umpteen times in the last three months to set up an account in our own names so that we can pay any outstanding charges. BUT OVO WILL NOT ACKNOWLEDGE US!! Shocking behaviour from an incompetent dreadful company!

Ovo energy terrorising and Scamming costumers with bills where is not showing usage, no meter reading given when moved in, has no washing mashine or gas hob, no dishwasher, or tambo dryers, lictualy got just a energie efficient fridge
Sending estimated bill, whithold any information. Talked to costumer service asked for meter reading, agent playing little Hitler and telling me that she don't know what I'm talking about. As I got smart meter, which I do not want as listening my phone and cuttings off my internet connection, i dont know where is the meter at all as the landlord withhold information. Ovo is a Massive Scam! But I got fritened to pay £150/ months, for don't know for what.
I trying to save and don't use heating, just a electic matrass, seating in the bed at home to try to keep warm with the kids and this mothers and families abuser trying to rip me off.
I think is time to nationalise the energie componies.
Power to people!
Dead to Tyrants!

Hi all and Trust Pilot this is the wrong company.
Ovo.co.uk is a graphic design company.
Please put you comments against OVO ENERGY

They currently have a score of 4.3 which they don’t deserve as comments posted in the wrong place.

Eva I have not receive a response from here is written. Have a way you can get in contact with me, Anthony

Utterly deplorable company, devoid of any fibre of customer service.
It’s taken us almost 12 months to get a bill and responses to letters, then the henchmen up at the top threaten legal action.
Avoid this chaotic company, they simply seek victims to exploit, instead of administrating the basics e.g. sending bills and responding to customers.
Shameful

Got call help message on gas was promised and promised an engineer would be out in a few hours yet still no visit, is shocking behaviour from a company and even more so that they have not been fined yet! They should have a duty of care towards their customer but this seem apparent its not the case! Luck we dint have kids but i cant help but think of all the family's that do! But hey whatever lines their pockets